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  • Thread Starter theartehouse

    (@theartehouse)

    Hello. Thank you for your reply. It seams that a malware had caused this issue. Later that day, I started getting a 403 forbidden error wherein I was unable to login to the dashboard. I then recovered last weeks backup. Now everything is fine. orders and products are visible too.
    Once again thank u for replying to my queries.

    Thread Starter theartehouse

    (@theartehouse)

    system report

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://theartehouse.com
    Site address (URL): https://theartehouse.com
    WC Version: 6.5.1
    REST API Version: ✔ 6.5.1
    WC Blocks Version: ✔ 7.4.3
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.26
    PHP Post Max Size: 768 MB
    PHP Time Limit: 240
    PHP Max Input Vars: 5000
    cURL Version: 7.71.0
    OpenSSL/1.1.1d
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.5.12-MariaDB-cll-lve
    Max Upload Size: 768 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.5.1
    WC Database Prefix: wp_
    Total Database Size: 56.64MB
    Database Data Size: 44.82MB
    Database Index Size: 11.82MB
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    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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    wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 2.00MB + Engine InnoDB
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    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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    wp_e_submissions_values: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_litespeed_img_optm: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_litespeed_optimizer: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_shortpixel_folders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_shortpixel_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_termmeta: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.09MB + Index: 0.06MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.17MB + Index: 0.19MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.13MB + Index: 0.14MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfpklist_template_data: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_indexable: Data: 1.52MB + Index: 0.52MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 1.52MB + Index: 0.22MB + Engine InnoDB
    wp_yoast_seo_meta: Data: 0.19MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 1097
    custom_css: 3
    customize_changeset: 1
    e-landing-page: 1
    elementor_library: 24
    nav_menu_item: 451
    oembed_cache: 2
    page: 26
    post: 1
    product: 93
    product_variation: 76
    revision: 1
    shop_coupon: 3
    shop_order: 955
    thegem_footer: 1
    thegem_gallery: 1
    thegem_pf_item: 1
    thegem_qf_item: 9
    thegem_team_person: 2
    thegem_testimonial: 7
    wp_block: 4
    wp_global_styles: 1
    wpforms: 3
    xlwcty_thankyou: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (26) ###
    
    Akismet Anti-Spam: by Automattic – 4.2.4
    Starter Templates: by Brainstorm Force – 3.1.10
    Customer Reviews for WooCommerce: by CusRev – 4.39
    ELEXtensions DHL Express/DHL Paket WooCommerce Shipping with Print Label: by ELEXtensions – 5.0.2
    Elementor Pro: by Elementor.com – 3.7.1
    Elementor: by Elementor.com – 3.6.5
    ELEX DHL India Add-On: by ELEX – 1.0.9
    Facebook for WooCommerce: by Facebook – 2.6.14
    Insert Headers and Footers: by WPBeginner – 1.6.2
    Jetpack: by Automattic – 10.9.1
    Perfect Brands for WooCommerce: by QuadLayers – 2.0.8
    PhastPress: by Albert Peschar – 2.3
    Really Simple SSL: by Really Simple Plugins – 5.3.2
    Redirection: by John Godley – 5.2.3
    Razorpay Payment Links for WooCommerce: by Sayan Datta – 1.1.5
    WooCommerce Smart COD: by woosmartcod.com – 1.6.1
    WebP Converter for Media: by Mateusz Gbiorczyk – 4.3.4
    WooCommerce GST PRO: by Stark Digital – 2.1.2
    Instamojo for WooCommerce: by instamojo – 1.0.7
    WooCommerce: by Automattic – 6.5.1
    Yoast SEO: by Team Yoast – 18.9
    WP CLI Login Command Server: by Evan Mattson – 1.2
    WP Super Cache: by Automattic – 1.7.7
    WP-Sweep: by Lester 'GaMerZ' Chan – 1.1.5
    WPC Variations Radio Buttons for WooCommerce: by WPClever – 3.1.2
    WPForms Lite: by WPForms – 1.7.4.2
    
    ### Inactive Plugins (5) ###
    
    Boost Sales for WooCommerce: by VillaTheme – 1.2.5
    Invoices for WooCommerce: by Bas Elbers – 3.1.9
    Stackable - Gutenberg Blocks: by Gambit Technologies
    Inc – 3.3.3
    
    Up Sell Pro: by AliceThemes – 1.0.1
    WP Downgrade | Specific Core Version: by Reisetiger – 1.2.5
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: INR (₹)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #22 - /shop/
    Basket: #35 - /cart/
    Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #30198 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Astra Child
    Version: 1.0.0
    Author URL: http://wpastra.com/about/
    Child Theme: ✔
    Parent Theme Name: Astra
    Parent Theme Version: 3.8.1
    Parent Theme Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 1,248
    Oldest: 2022-04-27 09:27:19 +0530
    Newest: 2022-05-27 08:32:16 +0530
    
    Failed: 3
    Oldest: 2020-07-17 08:01:19 +0530
    Newest: 2020-07-21 13:59:16 +0530
    
    Pending: 5
    Oldest: 2022-05-27 19:43:58 +0530
    Newest: 2022-06-02 20:57:50 +0530
    
    ### Status report information ###
    
    Generated at: 2022-05-27 09:30:46 +05:30
    

    In logs, couldnt find fatal errrors in the dropdown.
    Thankyou for replying

Viewing 2 replies - 1 through 2 (of 2 total)