Rcooshop store

<span style=”font-size: inherit;”>Hi there,</span>

It sounds really frustrating—white screens are always tricky! From what you described, it doesn’t seem like Elementor or Astra alone is causing the problem, since you’ve tested with both themes and only Elementor active.

A few things you might check:

• <strong data-start=”382″ data-end=”418″>.htaccess or server-side issues: Sometimes white screens happen because of server rules or missing/corrupted files. If you can access your HostGator File Manager, look for the <strong data-start=”562″ data-end=”575″>.htaccess file in your site root and rename it temporarily (like <code data-start=”631″ data-end=”646″>.htaccess_old) to see if the site loads. WordPress can regenerate it

• <strong data-start=”707″ data-end=”722″>PHP errors: White screens can be caused by PHP errors. In HostGator, you can enable <strong data-start=”795″ data-end=”807″>WP_DEBUG in <code data-start=”811″ data-end=”826″>wp-config.php by adding:

  <code class="whitespace-pre! language-php"><span class="hljs-title function_ invoke__">define</span>(<span class="hljs-string">'WP_DEBUG'</span>, <span class="hljs-literal">true</span>);
  <span class="hljs-title function_ invoke__">define</span>(<span class="hljs-string">'WP_DEBUG_LOG'</span>, <span class="hljs-literal">true</span>);
  <span class="hljs-title function_ invoke__">define</span>(<span class="hljs-string">'WP_DEBUG_DISPLAY'</span>, <span class="hljs-literal">false</span>);

  Then check <code data-start=”967″ data-end=”989″>wp-content/debug.log to see if any errors are happening.

• <strong data-start=”1030″ data-end=”1051″>File permissions: Make sure your files have the correct permissions (usually 644 for files and 755 for folders).

• <strong data-start=”1151″ data-end=”1168″>Clear caches: If any server-side caching is active (even HostGator’s cache), clear it.

Since you’re not familiar with the file manager, the safest way is to ask HostGator support to check your WordPress root files and .htaccess. You can explain exactly what you tried with Elementor and Astra—they’re usually pretty helpful walking you through it.

Essentially, the white screen is almost always <strong data-start=”1556″ data-end=”1582″>server or file-related, not Elementor itself, especially if all other plugins are deactivated.

If you want, I can write a <strong data-start=”1685″ data-end=”1710″>step-by-step “script” you can give to HostGator support so they can fix it for you without you having to dig through files.