teflonlineprocertification

Hi Krystian,

Thank you for the clarification. I agree that the specific issue involving successful mobile payments not consistently reaching the Order Received page was reported on August 5, and I do not expect a safe fix for payment-processing software to be developed and released within 48 hours of your QA team successfully reproducing the issue.

My review was not intended to suggest otherwise, nor was it intended to claim that this specific mobile confirmation issue had been reported to Syde for ten months.

My concern relates to the broader history of payment and checkout problems that I had been reporting and investigating over a much longer period. These included a very high number of failed card payments earlier in the year, unusual PayPal payment behaviour, shipping/tax messaging for digital products, configuration concerns and other checkout issues.

The mobile Order Received problem was the most recent issue to be identified and formally reported, and I appreciate that your QA team has now been able to reproduce and confirm it.

My criticism is therefore not that a fully tested fix has not been released within 48 hours. It is that, from my perspective as a merchant, I spent many months investigating significant payment and checkout concerns before a reproducible technical issue was ultimately identified and acknowledged.

I appreciate that you are continuing to investigate the problem, and I hope that the underlying cause can now be identified and resolved. As stated in my review, I would prefer to continue using the plugin and would be happy to update my review positively if the problems are properly resolved.

Kind regards,

Neville