tee_rail

Hi Patrick!

Terell from WP Engine here. I just wanted to chime in and let you know that it appears the issue is with the path your plugin is using to look for the checkbox.php file.

/home/whichnewmedia/public_html/wp-content/plugins/custom-content-type-manager/fields/checkbox.php is the path from your error message, but WP Engine doesn’t use that file structure. This is likely configuration left over from your previous host.

If you open up a support ticket in your my.wpengine.com user portal, someone from our support team can help you track that down!

Thanks,
Terell

Hey Raphael,

Do you have a support ticket in WP Engine’s support system? If so, can you provide the ticket number? I’d love to take a look into your account just to make sure everything is all set on our side, and to see if I can find any more information for the iThemes team to aid in their troubleshooting.

Hey there,

I’m with WP Engine’s Support team. We previously blocked the share by email feature in Jetpack due to spam issues we were seeing with it, and by recommendation from the Jetpack team in this thread: https://wordpress.org/support/topic/jetpack-social-sharing-feature-exploited-to-send-thousands-of-spam-messages

The Jetpack team has recently updated the plugin to include some anti-spam features so our team is in the process of re-enabling the email feature.

That re-enablement should be complete next week, so you should see that functionality restored then.

Thanks!