TedandTom
Forum Replies Created
-
Below is the response I got from Bluehost Support today after sharing this forum post. They say they resolved the issue, but what they really mean is that they have a response, which is that it can’t be fixed on a shared server. They say “the action your software is attempting is not allowed on our servers”, but this is actually Apple that is doing this, not MailPoet.
” Dear Ruth ,
We hope this message finds you well. Our escalated support team has successfully worked on your recent ticket E-275326 and resolved the reported issue. We sincerely apologize for any inconvenience this may have caused and appreciate your patience throughout this process.
Resolution Details:
From the case notes, I understand that the images on the website https://…. .org/ hosted in Bluehost are not loading on iphones and thank you for providing the forum articles to check this issue further.
I have checked the Modsecurity block for this domain on our servers and could find the below block under mailpoet plugin:
[*] Rule ID: 900095
[*] Times Hit: 120
[*] URLS Affected: /wp-content/plugins/mailpoet/assets/img/newsletter_editor/social-icons/01-social/Twitter.png
[*] Description: Bad UA :: Fake Mozilla Agent
I went ahead and tried to whitelist it, but unfortunately this setting is made on your shared server globally. In order to resolve this issue, you will need to contact any developer or use an alternative solution, as the action your software is attempting is not allowed on our servers.
You may also consider updating your codes by a developer or moving to a VPS/Dedicated server where you will have more control over which rules you can apply to your server.
I hope the above information was helpful. Thank you for your time!”@bluehostsupport the response from the curl request for an image at my Bluehost site is as follows:
“Not Acceptable! Not Acceptable!
An appropriate representation of the requested resource could not be found on this server. This error was generated by Mod_Security.”
I have a WordPress Professional Hosting plan, but that is still a shared server. Is it possible to make changes to Mod_Security just for my site?
A better solution would be for Bluehost to fix this for all Mailpoet users. iphones make up about half of the users reading our newsletters and they can no longer see the images because they are blocked by Bluehost. Mailpoet reports that Bluehost is the only hosting company where this is happening. I see other Bluehost users on other forums asking for help on this same issue. If the only solution is to go to a dedicated server or VPS, then that isn’t a solution for me as I don’t have the system administration skills to do that. My only solution then would be to leave Bluehost.
- This reply was modified 1 year, 3 months ago by TedandTom.
Just wondering if you have any update on how recently mailpoet worked with Bluehost on the “user agent” problem that is causing images to be blocked on iphones. Thanks again!
I looked in my database and figured it out. It is in my template. I created a new template and the URL wet away.
With the mailpoet cron running every 20 minutes it looks like it will take more than 4 times as long to get the newsletter out. After 45 minutes it had sent 66 of 1000 emails. Using the mailpoet cron on shared hosting at Bluehost may not be a viable solution as Bluehost limits how often the cron can run.
Shared hosting on Bluehost seems to have a limit of not running a cron more frequently than once every 20 minutes. I set it up for once per minute, but it has reset to once every 20 minutes. Will this be frequent enough? I send a newsletter to about 1000 addresses with 70 or sent every 15 minutes. Will this work with a cron running every 20 minutes. Will they all get sent? In your example you have once per minute, but I can’t tell if that frequency is necessary.
Forum: Plugins
In reply to: [MailPoet - Newsletters, Email Marketing, and Automation] iphone updateI have an android phone, so hard to test, but it really doesn’t help the bigger issue which is that MailPoet newsletters sent to people with the new iphone update will no longer include any images! I can’t ask hundreds of people to change their security settings. We can explain why they don’t see images and perhaps how to change their settings, but we can’t do it for them. My question was if this is really true that the new iphone update will block all remote images and it seems to be true.
@greyham I turned off the post notifications today and saw no improvement so I doubt that is it. I believe it was starting in late July when this became a real problem for me. I’ve used mailpoet and Bluehost together for many years – but now it’s giving me database errors all the time. I started using the post notifications also in late July, but I think now that was just a coincidence.
I’m on a Bluehost pro account and having the same problem. It wasn’t a frequent problem for me before August of this year so I suspect there may have been a change to Mailpoet. I manually send out a newsletter about once a week, but more recently set up a daily post email. I’m wondering if the automated email causes more database problems.
I’ve used mailpoet and bluehost together for years and had occasional database timeouts/errors, but now the problem seems more frequent.
Yes it is a valid path to a css file and the contents are valid css. The styles are used when minify is off and the link to the style sheet appears in the page source when minify is off. When the css is minified though it strips off the sitename from the URL and starts with “files”.
It would be best if it got minified. Perhaps a condition to use the sitename in a path that does not reside in wp-content or wp-includes.
Wonderful, thank you!
Thanks!
Yes we are using SSL – Any projected date for the 1.3.1 release?