Sutherland Boswell

Although you will still get errors, the update released today should provide better error messages.

There was a bug that prevented it from displaying more descriptive messages when there was an error making remote requests, which is why I believe the issue is with your server’s ability to make remote requests.

Yep, Video Thumbnails doesn’t do any styling. If you try manually setting a thumbnail for a post you’ll probably see the same problem.

What is the part of the error message for “Error Details”?

If Vimeo is working but YouTube is not, your server is probably having trouble connecting to the YouTube server.

The other plugin is probably storing the video in a custom field, so if you go to the settings page for Video Thumbnails and click the “Automatically detect” button for the custom field setting, it might solve your problem.

I believe I’ve found the issue and should have a fix in the next update.

If it’s a Vevo video on YouTube it will work, but not a video directly from the Vevo website. As far as I can tell there is no API to retrieve information for videos on the Vevo.com website.

The theme is probably storing the video in a custom field. Try using the “Automatically Detect” button on the settings page to find the name of the field or ask your theme’s author.

You can disable the setting to make thumbnails the featured image, and then use get_video_thumbnail() to get the URL to the image file to use in your theme.