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  • Thread Starter susinpgh

    (@susinpgh)

    Sorry for the delay in my response. We are a very small company, and I wear many, many hats. I updated the database before i conducted this trial. This is the settings that I used to import the products. Please note that there are eight products in the file: https://snipboard.io/pyTlCH.jpg

    This is the results of the import: https://snipboard.io/39lKG5.jpg

    Here is a screenshot for the csv file: https://snipboard.io/4Tdxpt.jpg

    Any insight you could offer would be very much appreciated. One thing that I will say is that the csv file contains our very first products listed on our live site.

    Thank you,
    Susinpgh

    Thread Starter susinpgh

    (@susinpgh)

    Hi Carolm29!

    Thank you for your reply. I did continue working on this after I posted yesterday. Following is the process:

    • I had exported all of the products from our live site, and segmented the CSV file in google sheets by categories.
    • Those file were edited with updated sort descriptions, long descriptions and images. In many cases, the SKU was updated to include the MPN. The product ID was not changed.
    • I have been uploading the files to our test site to see if there are any glitches. I uploaded theCSVs to our site, and used the advanced import function in a variety of settings. See this image: https://snipboard.io/w1Bnl5.jpg
    • Here is what the error log looked like after trying to import the file with the SKU and ID numbers included: https://snipboard.io/Fox8q2.jpg
    • I then imported the referenced file but didn’t include the ID or SKU columns. and that actually worked.
    • I did import a different CSV with no issues.

    I am pasting the status report from the test site below. I didn’t see anything about fatal errors in the log.

    WordPress Environment
    
    WordPress address (URL): https://test.emportllc.com
    Site address (URL): https://test.emportllc.com
    WC Version: 8.9.1
    REST API Version: ✔ 8.9.1
    Action Scheduler Version: ✔ 3.7.4
    Log Directory Writable: ✔
    WP Version: 6.5.3
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: – Server Environment
    
    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 8 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 8.7.1
    OpenSSL/1.1.1w
    
    SUHOSIN Installed: –
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    Max Upload Size: 2 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔ Database
    
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    WC Database Prefix: wp_
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    Database Data Size: 234.19MB
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    Taxonomies: Product Types: external (external)
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    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
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    featured (featured)
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    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    Enforce Approved Product Download Directories: –
    HPOS feature enabled: –
    Order datastore: WC_Order_Data_Store_CPT
    HPOS data sync enabled: – Logging
    
    Enabled: ✔
    Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2
    Retention period: 30 days
    Level threshold: –
    Log directory size: 983 KB WC Pages
    
    Shop base: #1069 - /shop/
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    Checkout: #2646 - /shop/check-out/
    My account: #1072 - /shop/my-account/
    Terms and conditions: #87 - /terms-and-conditions/ Theme
    
    Name: Astra
    Version: 4.6.16
    Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔ Templates
    
    Overrides: – Memberships
    
    Restriction mode:: Hide completely
    Public content:: –
    Excluded from discounts:: –
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    Kitchens with Confidence:: Members: 2Access method: Manual assignment onlyAccess length: Unlimited ❌ The plan has purchasing discounts
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    AlerTox:: Members: 5Access method: Manual assignment onlyAccess length: Unlimited
    Client shipping account:: Members: 3Access method: Manual assignment onlyAccess length: Unlimited
    Professional Kitchen:: Members: 21Access method: Manual assignment onlyAccess length: Unlimited
    Brews and Spirits:: Members: 26Access method: Manual assignment onlyAccess length: Unlimited
    Sales Tax Exempt:: Members: 5Access method: Manual assignment onlyAccess length: Unlimited
    Mission Foods:: Members: 2Access method: Manual assignment onlyAccess length: Unlimited
    Saffron Rd:: Members: 5Access method: Manual assignment onlyAccess length: Unlimited
    Manufacturer:: Members: 312Access method: Manual assignment onlyAccess length: Unlimited ❌ The plan has purchasing discounts
    but none are active
    
    Certified Kitchen:: Members: 10Access method: Manual assignment onlyAccess length: Unlimited
    Certified Facility:: Members: 41Access method: Manual assignment onlyAccess length: Unlimited
    Home Tester:: Members: 271Access method: Manual assignment onlyAccess length: Unlimited
    GlutenTox Club (Test Membership):: Members: 2Access method: Manual assignment onlyAccess length: Unlimited Admin
    
    Enabled Features: activity-panels
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    core-profiler
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    Disabled Features: minified-js
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    Daily Cron: ✔ Next scheduled: 2024-05-30 21:04:20 -04:00
    Options: ✔
    Notes: 180
    Onboarding: completed Action Scheduler
    
    Canceled: 3
    Oldest: 2024-05-06 01:41:37 +0000
    Newest: 2024-05-28 00:47:08 +0000
    
    Complete: 18,378
    Oldest: 2024-04-29 18:37:28 +0000
    Newest: 2024-05-30 18:04:26 +0000
    
    Failed: 772
    Oldest: 2017-12-20 22:45:45 +0000
    Newest: 2024-05-20 16:14:44 +0000
    
    Pending: 15
    Oldest: 2024-05-30 18:06:26 +0000
    Newest: 2024-06-01 02:06:50 +0000 Paytrace Gateway
    
    Integration type: post
    Separated Forms: No
    Accept Checks: No
    Allow Vault Payments: Yes
    Require CSC: No
    Testmode: No Status report information
    
    Generated at: 2024-05-30 14:04:51 -04:00
    `
    Thread Starter susinpgh

    (@susinpgh)

    Not really resolved. The display error corrected when I updated to the newest version.

    Thread Starter susinpgh

    (@susinpgh)

    I’ll check with our developer; we do have a staging site up right now.Thanks for clearing that up, I appreciate it!

    So, I have been following this. I am still showing the same error as I did on Monday. I have already tried to delete the cache.

    Thread Starter susinpgh

    (@susinpgh)

    You’re right, and now I am at a loss. There is no math plugin loaded into the site, and as far as i know, there never has been. it only appeared after I installed Anti-Spam. I really like your plugin and I hope I can figure this out!

Viewing 6 replies - 1 through 6 (of 6 total)