supportinnocodia
Forum Replies Created
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Hi @inga1989,
We have just released a new fix version of Better Badge plugin. Please update and check issue is resolved or not.Kind regards,
Hi @inga1989
Thanks for contacting us — we received your support email and have already replied to it.
However, it seems our response couldn’t be delivered due to an issue with the email address.
Could you please provide us with a correct or alternative email address so we can resend our reply? You can also reach out to us again via the contact form if that’s easier.
Looking forward to your response so we can continue assisting you.
Thanks!
Hi @inga1989,
Sorry for the inconvenience caused.
You’re absolutely right — the badge should only appear on shop/archive pages and single product pages. It should not be displayed on the My Account or order-related pages. What you’re experiencing is not the intended behavior.
To properly investigate and replicate the issue on our end, we’ll need a few more details from you.
Please contact us through our contact page by clicking here. Our team will take a closer look and help you resolve this as quickly as possible.
Thanks again for reporting this — we appreciate your help in improving the plugin!
Hi,
Sorry for the inconvenience.
Could you please try adding the code directly to your Theme Editor → functions.php file (at the bottom of the file)? We have tested it on our side and it is working correctly.
Sometimes the Code Snippets plugin may load the code differently depending on its configuration, which could be why it is not applying in your case.
If it still does not work after adding it to the functions.php file, please contact us through our website contact form and share the additional details so we can investigate further.
Kind regards,
Hello @itmonitor,
The issue was related to the shortcode output. To handle this properly, we have introduced a new filter that allows you to remove badges from shortcode-generated content.
Please add the following filter hook to your functions.php file, or you can use a Code Snippets plugin and paste the filter there:
add_filter( 'cpbw_blocked_shortcodes', function( $shortcodes ) {
$shortcodes = array( 'cusrev_reviews_grid', 'cusrev_reviews_slider', 'cusrev_all_reviews', 'cusrev_reviews_rating','cusrev_qna');
return $shortcodes;
} );Thanks and regards
Hi @itmonitor,
We have released a new version of the plugin, which includes a fix for the issue where the badge was appearing in the rating area.
Please update the plugin to the latest version and let us know if everything is working correctly on your site after the update.
If you still notice anything unusual, feel free to let us know and we will be happy to assist.
Thanks & Regards,
Hello @itmonitor,
There may have conflicting issue with other plugin on your site. Our development team working on it. We’ll inform you very shortly.
Thank you.
Hi @itmonitor,
Sorry for the inconvenience and thanks for using our plugin.
We haven’t made any major changes recently that would affect badge placement like this. The behavior you described is not expected, so we would like to investigate it further.
Could you please provide your staging site access so we can check the issue directly on your setup? You can send the details through our contact by clicking here.
Once we review it, we’ll get back to you with a solution.
Thank you!
- This reply was modified 2 months, 1 week ago by supportinnocodia.
Hello @lpclimbing,
Sorry for the inconvenience caused by this issue.We have released a new version of the plugin that includes additional settings to fix this behavior.Please go to Plugin Settings and enable Badge Position Compatibility Mode. This should keep the badges properly positioned inside the product image on loop pages.
Let us know if the problem still persists — we’ll be happy to help further.
Hello @outerbridge,
We’re happy to let you know that the issue has been fixed in the latest version of the plugin.
Please update to the newest release and everything should now work as expected.
Thank you for your patience!