Hello,
This is about theme activation but on behalf of my client(I am their web hosting provider).
I have received 4 complaints till now regrading theme activation issue from my clients.
I tried contacting you from https://generatepress.com/contact but the form said its “pre-sale” and if require technical assistance, I will need need client theme purchase details however as per our company policy we cannot ask them.
This is a exceptional case that “our server IP” is blocked by you guys, hence we have to get involved in this case
As mentioned earlier, This is our connection log
===========================
[root@server8 ~]# ping 104.198.56.87
PING 104.198.56.87 (104.198.56.87) 56(84) bytes of data.
^C
— 104.198.56.87 ping statistics —
67 packets transmitted, 0 received, 100% packet loss, time 66014ms
=============================
Please whitelist our server IP : 51.89.41.98
I would like you unblock our server IP as we are also experiencing loss who are using your theme on our hosting server.
