stewart66789
Forum Replies Created
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Yes, pro was already completely removed, before we started getting these errors.
Thanks.
We previously had Premium version, then downgraded. Currently running free version.
When I untick all user roles (http://prntscr.com/KlWNs1oDqaPH) then remove exception line on wpconfig, we can log in again.
In Settings > 2FA tab, when I retick “Administrator” in list of user roles, we once again receive error “Invalid login details”.
So possibly the list of user roles in Settings > 2FA, is an artefact left behind when downgrading from Premium to Free, that is not supposed to be there? And is causing the error?
Otherwise, the 2FA on free version is still causing this error.
Currently I will remove exception line in wp-config and leave 2FA off inside Settings.Hope this is clear. Many thanks for your help, Stewart.
We use Really Simple Security mainly to ensure SSL redirects work ok.
Upon disabling Litespeed, Really Simple Security, and Cleantalk, both individualy and in combination together, and removing the exception line from wp-config, we see this error in all cases:
http://prntscr.com/HqajrI2xj4JU
Be aware that 2FA inside AIOS is switched off throughout all the above: http://prntscr.com/-tP7QtPspFSx
Many thanks, Stewart- This reply was modified 7 months, 2 weeks ago by stewart66789.
We had 2FA switched on in general, but not live for that user when the erros are occurring.
Console logs do not show any errors when the issue occurs unfortunately.
Audit logs in the software do not show any errors.
List of plugins is at:
Many thanks, Stewart
Update on this.
Tried all suggestions, the one that worked was this one in wpconfig file:
define(‘TWO_FACTOR_DISABLE’, true);
So thanks for this.
Does this line need to remain in wpconfig permanently?
Is this a known bug being looked at?
We can not use 2FA at all now?
Many thanks,
StewartThank you. I’ve saved these notes for the next recurrence of the issue, as I had to create a new user and delete the old one to resolve the issue in the short term.
I will check these, when it recurrs (likely soon).
Please leave thread open meanwhile and I will update asap.Many thanks,
StewartNow working, many thanks.
Hi, thanks for this.
1 – Unfortunately, the long number needs to remain, this is generated by JS and passed to our backend autoresponder to ensure each submission is unique, as the software does not accept otherwise.
2 – I have done all these steps.
3 – Thrive Themes/Thrive Architect
ok I will check functionality in next 24 hrs and report back.
Many thanks for your help.
Stewart
Working many thanks