StaxWP

Hi, I see your payment went trough. Do you have any info related to the old failed payments?
I’ll appreciate if you can change the rating or remove it if the issue is solved.

We are very client oriented and always here to help and solve any problems.
Thanks

As I told you in the support topic, I have talked with Stripe support and there isn’t an issue on the payment processor side and they are getting the block from the bank. It should be very easy to check at your card issuer the reason why the transaction is not being permitted.
Getting a response from your bank and understand why that is happening is the only way to solve this.
PS: Other payments from clients work, I even did a purchase myself to check.

I am not saying there is a problem with your card but I am saying to check why the bank blocked the transaction so you can ask them to unblock it. It could be because of security checks and multiple options. We haven’t encountered this for any recent payment.
please keep me updated.

Thanks

Hi, I talked at Stripe, the payment processor, and they advise not to retry the payment since it then will be blocked by them too. First thing to do it to talk at your bank and see why they are blocking the transaction. You can contact me directly at hi@staxwp.com since our discussion can contain personal data.

Thanks

Very strange, Let me do some more digging. Thanks

Hi, We also just added Paypal gateway if that works for you. I am reviewing any payment logs and let you know what happened. Thanks

Hello, glad to hear it works for you.

We have a filter for the redirect URL: ‘bp_restrict_pmpro_url_redirect’

it can be changed using some code added to your child theme functions.php

something like:

add_filter(‘bp_restrict_pmpro_url_redirect’, ‘change_bp_restrict_url’);
function bp_restrict_pmpro_url_redirect( $url ) {
return ‘https://mysite.com/login’;
}

Hi, we updated the plugins and the error should go away. Cheers