Plugin Author
StaxWP
(@staxwp)
I think we were very responsive and tried to help you with your bank declined transaction and this I didn’t expect, a 1 star rating for something that is out of our hands.
Thread Starter
xx215
(@xx215)
YOURE NOT LISTENING. My bank isnt blocking the transaction. Ive tried 2 of my credit cards, my friend’s credit card, paypal, venmo, a visa e-gift card, a master card gift card… Every single one is declined. I tried them on different user accounts from different IP addresses. You deserve 1 star if half your options are unable to be unlocked and youre telling me the problem is with my bank when it is definitely not.
Plugin Author
StaxWP
(@staxwp)
As I told you in the support topic, I have talked with Stripe support and there isn’t an issue on the payment processor side and they are getting the block from the bank. It should be very easy to check at your card issuer the reason why the transaction is not being permitted.
Getting a response from your bank and understand why that is happening is the only way to solve this.
PS: Other payments from clients work, I even did a purchase myself to check.
Plugin Author
StaxWP
(@staxwp)
Hi, I see your payment went trough. Do you have any info related to the old failed payments?
I’ll appreciate if you can change the rating or remove it if the issue is solved.
We are very client oriented and always here to help and solve any problems.
Thanks
Plugin Author
StaxWP
(@staxwp)
Hi, any update on this? Thanks
