stacyjuba
Forum Replies Created
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Forum: Fixing WordPress
In reply to: Connection Keeps Getting Reset from DashboardThanks, Esmi. I have all plug ins deactivated now and it is still happening with my current theme. What would happen if I activated the Twenty Thirteen theme? When I preview it my banner and colors are gone and my navigation bar has lots of things I don’t need there. I wouldn’t be opposed to changing themes as I am not in love with my current theme (not many choices for links in navigation bar etc) but I don’t think I have the technical knowledge to get it looking the way I’d want it unless it is really simple to customize. Could it be related to my theme not meshing well with 3.6?
Forum: Fixing WordPress
In reply to: Entire Site Suddenly in ItalicsGo Daddy recommended installing these plug ins to scan for infected files:
Anti Malware
http://wordpress.org/extend/plugins/gotmls/The Sucuri Security
http://wordpress.org/extend/plugins/sucuri-scanner/It found 1 known threat and quarantined it. I think I’m going to talk to the person who helped me set up the website as I want to follow some of the steps for what to do if you’ve been hacked, but some of it is beyond my technical knowledge. Thank you for the help, everyone!
Forum: Fixing WordPress
In reply to: Entire Site Suddenly in ItalicsThanks Jay – I am just not sure what to look for. I’m not very tech savvy and I’m afraid of deleting something that is important. How can you tell if a file is malicious? Do you do this from your WordPress dashboard or a host like Go Daddy, and is that something GO Daddy would guide me through over the phone?
Forum: Fixing WordPress
In reply to: Entire Site Suddenly in ItalicsThank you, Carlanne – I went and looked and I had that same user name there so I removed it.
Forum: Fixing WordPress
In reply to: Entire Site Suddenly in ItalicsMy update is just that deleting the pay online code worked, and Go Daddy told me there was a required WordPress update in red that needed to be done so they recommended that I do the update.
Forum: Fixing WordPress
In reply to: Entire Site Suddenly in ItalicsThanks so much – it looks like I fixed it – now to do the above steps to keep the idiots from doing any more damage. Thank you again!
Forum: Fixing WordPress
In reply to: Entire Site Suddenly in ItalicsWow I am glad I posted. Yes I am on Go Daddy and that is the code Andrew found. I’ll see if I can go get rid of it first then check out the what to do if you’ve been hacked references – thanks for those, Andrew! So perhaps we should also contact Go Daddy?
Forum: Fixing WordPress
In reply to: Entire Site Suddenly in ItalicsI do see that now – could you direct me to where do I go on my WordPress dashboard to find and delete that code from my dashabord? And if I’ve been hacked, is there anything I can do to keep them out – change the password? Thanks so much for your help!
Forum: Fixing WordPress
In reply to: Entire Site Suddenly in ItalicsHi Andrew, I don’t see anything that says Payday Loans online. It shouldn’t be there – can you tell me where you’re seeing it?
Forum: Fixing WordPress
In reply to: Internal Server ErrorHi Alicia, Sorry about the delay — I have been away from my desk and just got back, but am still riddled with errors. The domain name is http://www.stacyjuba.com/blog. The incident ID with GoDaddy is Incident ID: 9423285. I would definitely appreciate any suggestions as nothing seems to be working. Thank you for your offer.
Stacy
Forum: Fixing WordPress
In reply to: Internal Server ErrorHi Alicia,
Still having trouble and now readers of the blog tell me that they are starting to get the error when they try to go on the site. That would be great if you could take a look. The designer did already try the suggestions in the help file, but thank you for sharing. How do I get in touch with you?Stacy
Forum: Fixing WordPress
In reply to: Internal Server ErrorThank you so much for the suggestions. I will pass this info to my web designer and go from there. Fingers crossed!