Hi Oiler,
Thanks for the response here, regarding the premium support ticket I already created one before posting here, it was on last Friday 26th June and I have not got any response till now, I have created a new ticket though that form hopefully I got a response as faster as I got here in the forum.
regarding the cron process I found something interesting, I was checking the cron prlidt_resque_jobs_worker and it is active in our host and is running every minute but for some reason it is not picking up the events in the table wp_prlidt_resque_jobs, but when I run the cron manually wp cron event run prlidt_resque_jobs_worker, for some reason the events where picked up and now the queue table is empty and all events moved to wp_prlidt_resque_completed_jobs, is there a specific configuration or option we need to have in consideration for this cron since this is active and running, but automatically is not picking up the events but manually it is?
Thanks
