speace2

Hello, thank you for your response, sorry for the delay

To answer your questions the best I can:

1. It appears to be the card payment option, but we don’t have a very large sample size for this error
2. We have only received one customers feedback on a failed order where they stated ‘ReCAPTCHA verification kept timing out in less than a minute’
3. From what we can determine, we have had 2 customers orders fail recently, one from the Falkland Islands and another from Sweden.

Here is the woocommerce-paypal-payments log that came after the failed order: https://pastebin.com/MHj9SNEB

There was no fatal error log on that day the issue occurred after the failed order time. So i don’t think I can provide this log right now.

Thanks for your help

No, Only use the woo commerce emails, do I need to add some code to the .php file on the email?