Mark Ratledge
Forum Replies Created
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Forum: Fixing WordPress
In reply to: Slide Show Images Distort on Mobile DevicesSorry, but you’re using a premium/paid theme not supported in these forums. It’s best to go to the support site where you bought the theme – http://www.studiopress.com/forums/ – for help with customizations and issues. You paid for support when you bought the theme, so you should contact the people who sold you the theme.
These forums are for free themes available in the WordPress theme directory at http://wordpress.org/themes/. See http://codex.wordpress.org/Forum_Welcome#Commercial_Products
Forum: Fixing WordPress
In reply to: I can't login to /wp-admin anymoreSounds like the database has been damaged, like the wp_usermea table. You can try a repair in phpmyadmin, but without a backup, you may have to export all your content and reinstall WordPress.
Forum: Fixing WordPress
In reply to: I can't login to /wp-admin anymoreI see you deactivated plugins; were any of them security plugins?
Do you or the host have a database backup from before this happened?
Forum: Fixing WordPress
In reply to: I can't login to /wp-admin anymore@rabiibouhestine: try adding a new admin account using two queries in phpmyadmin; first change the values newusername, apassword, User Name and User’s Email, run the queries and then try to log in. See http://pastebin.com/B5UAiVUn for the queries
Once you log in, check for other admins that may have been added by hackers or other modified files
Forum: Fixing WordPress
In reply to: instalaçaoThese are English language community forums; please use English or provide an English translation. Or, check for a WP support forum in your language.
Forum: Fixing WordPress
In reply to: Can't change existing background photoSorry, you’re using Pivot, a premium/paid theme not supported in these forums. It’s best to go to the support site where you bought the theme http://www.madeinebor.com for help with customizations and issues. You paid for support when you bought the theme, so you should contact the people who sold you the theme.
These forums are for free themes available in the WordPress theme directory at http://wordpress.org/themes/. See http://codex.wordpress.org/Forum_Welcome#Commercial_Products
Forum: Fixing WordPress
In reply to: Need support for pass adminForum: Fixing WordPress
In reply to: Increase Font sizeSorry, you’re using a premium/paid theme not supported in these forums. It’s best to go to the support site where you bought the theme https://www.elegantthemes.com for help with customizations and issues. You paid for support when you bought the theme, so you should contact the people who sold you the theme.
These forums are for free themes available in the WordPress theme directory at http://wordpress.org/themes/. See http://codex.wordpress.org/Forum_Welcome#Commercial_Products
Forum: Fixing WordPress
In reply to: How to remove sidebar from static homepageSorry, you’re using Monstroid, a premium/paid theme not supported in these forums. It’s best to go to the support site where you bought the theme – templatemonster – for help with customizations and issues. You paid for support when you bought the theme, so you should contact the people who sold you the theme.
These forums are for free themes available in the WordPress theme directory at http://wordpress.org/themes/. See http://codex.wordpress.org/Forum_Welcome#Commercial_Products
Forum: Fixing WordPress
In reply to: How to remove sidebar from static homepage@kzimmerman1228: What theme are you using? Where did you download it from? http://codex.wordpress.org/Forum_Welcome#Include_as_Much_Information_as_Possible
Forum: Fixing WordPress
In reply to: Website hacked with file upload widget?There are many different hacks out there and many different vectors and “infections”. it can be difficult to track down the vector on many shared hosts.
Best thing to do is carefully follow FAQ My site was hacked – WordPress Codex.
Then take a look at the recommended security measures in Hardening WordPress – WordPress Codex and Brute Force Attacks – WordPress Codex
Talk to your host and ask what kind of security they are providing. Find a better host, if needed.
If you can’t do the work yourself, consider looking for a reputable person on http://jobs.wordpress.net/ or http://directory.codepoet.com or http://upwork.com
(FYI, it’s not a good idea to respond to work offers from random forum users who have read about your issues.)
Forum: Fixing WordPress
In reply to: Help tracking down arbitrary file upload vulnerabilitySince you show no post requests and you have taken measures in .htaccess and with the security plugin, you need to work with the host. The vector may be from another account on their system and the host needs to look in their logs and investigate. Hacking vectors can be very different for systems, and you/they need to look at the server level for issues and in the logs. There is little else anyone can say.
Sorry, you’re using a premium/paid theme not supported in these forums. It’s best to go to the support site where you bought the theme for help with customizations and issues. You paid for support when you bought the theme, so you should contact the people who sold you the theme.
These forums are for free themes available in the WordPress theme directory at http://wordpress.org/themes/. See http://codex.wordpress.org/Forum_Welcome#Commercial_Products
Forum: Fixing WordPress
In reply to: Help tracking down arbitrary file upload vulnerabilityWho is the host? Have you talked to them?
…but in this case the theme does not allow for child themes.
What theme are you using? Where did you download it from? http://codex.wordpress.org/Forum_Welcome#Include_as_Much_Information_as_Possible