smartwebsitesnz

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  • Forum: Plugins
    In reply to: [Spam protection, Honeypot, Anti-Spam by CleanTalk] Legitimate Traffic being blocked
    Thread Starter smartwebsitesnz

    (@smartwebsitesnz)

    1 week, 5 days ago

    Why did you not answer my question? Or do you think sending me to an article is helping?

    This is not good customer service – by the way you have harvesting going on here – using a public domain for support is not security conscious at all

    I have been contacted by competitors of yours – saying what I am raising is a fundamental and well known flaw in your system – and that I should switch

    Wow – you guys are coming across as unprofessional – truly are- and since this is in the public domain – others will read this

    For a security company – you seem to take little effort to secure support requests – allowing your clients to be exposed –

    ***************************************************

    Your system blocks legitimate inbound traffic because you are so zealous on the IP addresses – which many many legit users will be caught on –

    As I said we have over 100 sites – and your lack of understanding here – understanding that businesses need to function – that is a balance – between security and usability –

    Are you going to improve this? Or are you going to continue rationalising a fundamental failure in your system?

    Otherwise – why should I stay with you?

    *************************

    BTW – your offer to reduce the aggressiveness – you should put at the beginning of the communications –

    See what it resulted in – my ignoring that – and focus on your ratonialisation –

    Forum: Plugins
    In reply to: [Spam protection, Honeypot, Anti-Spam by CleanTalk] Legitimate Traffic being blocked
    Thread Starter smartwebsitesnz

    (@smartwebsitesnz)

    1 week, 6 days ago

    Whitelisting a lead? How would you do that?

    You are talking about IP blocks – like a town where a spammer lives and uses the roads and paths to spam on – and then treating the rest of the town as spammers.

    So we would need to know that Raj sitting who is in London needing services from our client – is on an IP address block that has had some spamming done on it – to whitelist before he contacted the client –

    So – no that does not help – at all. In fact it is alarming and clearly damaging to conducting business.

    We have over 100 sites – and we cannot afford for our clients to have legitimate enquiries blocked liked this.

    If this is what it is going to be like – then we will be walking from your services.

    This will make a great white paper to discuss how over zealous security is as dangerous and damaging as weak security

    So – what are you going to do?

    Forum: Plugins
    In reply to: [Spam protection, Honeypot, Anti-Spam by CleanTalk] Legitimate Traffic being blocked
    Thread Starter smartwebsitesnz

    (@smartwebsitesnz)

    1 week, 6 days ago

    Service #1775060

    Forum: Plugins
    In reply to: [Spam protection, Honeypot, Anti-Spam by CleanTalk] PHP 8.1 – incompatibility with CleanTalk
    Thread Starter smartwebsitesnz

    (@smartwebsitesnz)

    3 years, 2 months ago

    Ok – I have figured out how to fix this issue — a complete clean removal – and clean reinstall — I even deleted it from the dashboard and created a new instance in CleanTalk —- might work without that extra step —–

    Re-install the CleanTalk Anti-Spam Plugin with the Complete Deactivation option:
    • WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Complete Deactivation” to “On” —> Save Changes;
    • WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and Delete.

    Then install it anew:

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