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Forum: Plugins
In reply to: [WooCommerce Square] No refresh token stored – can not connect to squareSolved,
The issue is the type of square account that is being used. It was an admin account which was used previously, but apparently it must now be the owner account.
Logged-in with the owner account and no error connecting.
Hope this helps someone else!
Forum: Plugins
In reply to: [WooCommerce Square] No refresh token stored – can not connect to square*bump*
Hello – it’s been a couple days so I wasn’t sure if I should bump this or not?
Again; everything was working fine, no changes on the server level that I am aware of – but I’m happy to troubleshoot in whatever direction you can point me?
Thanks,
Forum: Plugins
In reply to: [WooCommerce Square] No refresh token stored – can not connect to squareI added woocommerce and the square plugin to a different install of wp on the same server – and had the same issue. How can I troubleshoot the connection from the server level?
(It’s a litespeed / cpanel server running on a google cloud instance if that helps at all.)
I did try with all security / caching off but that didn’t help. On your suggestions I completely deleted the Litespeed plugin (the only caching) and still had the problem.
I installed the rest api log – but after failing to connect to square, there was nothing in the log :/
Thank you kindly!
Forum: Plugins
In reply to: [WooCommerce Square] No refresh token stored – can not connect to squareHi @ryanr14
I manually updated to the 2.06 plugin as suggested – but I’m still having the same issue with reconnecting to square; I press allow on the permissions screen and receive the message “An error has occurred. Please try again.”.
The error logs aren’t showing anything so I’ve no idea if it’s still a token issue.
I’ve included the system info below in case that helps;
Thanks!
### WordPress Environment ### WC Version: 3.8.0 REST API Version: ✔ 1.0.2 Log Directory Writable: ✔ WP Version: 5.2.4 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 7.3.11 PHP Post Max Size: 80 MB PHP Time Limit: 300 PHP Max Input Vars: 1000 cURL Version: 7.66.0 OpenSSL/1.0.2t SUHOSIN Installed: – MySQL Version: 5.5.5-10.0.38-MariaDB Max Upload Size: 20 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 3.8.0 MaxMind GeoIP Database: ✔ Total Database Size: 45.06MB Database Data Size: 36.38MB Database Index Size: 8.68MB wp_woocommerce_sessions: Data: 0.52MB + Index: 0.02MB + Engine MyISAM wp_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_order_items: Data: 0.01MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_order_itemmeta: Data: 0.04MB + Index: 0.03MB + Engine MyISAM wp_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM wp_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM ts_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_comments: Data: 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wp_wfKnownFileList: Data: 2.52MB + Index: 0.00MB + Engine InnoDB wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfLogins: Data: 0.13MB + Index: 0.03MB + Engine InnoDB wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfNotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfStatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB wp_wfTrafficRates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM wp_woocommerce_square_customers: Data: 0.00MB + Index: 0.00MB + Engine MyISAM _snap_rcv_wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _snap_rcv_wp_comments: Data: 0.47MB + Index: 0.08MB + Engine InnoDB _snap_rcv_wp_cp_calculated_fields_form_discount_codes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB _snap_rcv_wp_cp_calculated_fields_form_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB _snap_rcv_wp_cp_calculated_fields_form_settings: Data: 0.03MB + Index: 0.00MB + Engine InnoDB _snap_rcv_wp_defender_lockout: Data: 0.02MB + Index: 0.00MB + Engine InnoDB _snap_rcv_wp_defender_lockout_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB _snap_rcv_wp_frm_fields: Data: 0.11MB + Index: 0.03MB + Engine InnoDB _snap_rcv_wp_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB _snap_rcv_wp_frm_item_metas: Data: 0.11MB + Index: 0.09MB + Engine InnoDB _snap_rcv_wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB _snap_rcv_wp_options: Data: 4.52MB + Index: 0.20MB + Engine InnoDB _snap_rcv_wp_postmeta: Data: 3.52MB + Index: 3.03MB + Engine InnoDB _snap_rcv_wp_posts: Data: 1.52MB + Index: 0.22MB + Engine InnoDB _snap_rcv_wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _snap_rcv_wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _snap_rcv_wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB _snap_rcv_wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _snap_rcv_wp_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB _snap_rcv_wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (17) ### 301 Redirects: by WebFactoryLtd – 0.4 BJ Lazy Load: by Bjørn Johansen Aron Tornberg angrycreative – 1.0.9 Custom Sidebars Pro: by WPMU DEV – 3.2.3 Display Posts: by Bill Erickson – 3.0.2 Formidable Forms Pro: by Strategy11 – 4.03.03 Formidable Forms: by Strategy11 – 4.03.03 Smart Slider 3 Pro: by Nextend – 3.3.22 Recent Custom Posts Type Widget: by Ve Bailovity (Incsub) – 2.1.2 Snapshot Pro: by WPMU DEV – 3.2.1.3 WC Hide Shipping Methods: by Rynaldo Stoltz – 1.3 WooCommerce Square: by WooCommerce – 2.0.6 – Not tested with the active version of WooCommerce WooCommerce: by Automattic – 3.8.0 Wordfence Security: by Wordfence – 7.4.1 Defender Pro: by WPMU DEV – 2.2.2 WP Media folder: by Joomunited – 4.9.5 SmartCrawl: by WPMU DEV – 2.4.2 WPMU DEV Dashboard: by WPMU DEV – 4.7.3.5 ### Inactive Plugins (20) ### Advanced Custom Fields: by Elliot Condon – 5.8.6 Advanced Custom Fields: Options Page: by Elliot Condon – 2.0.1 Advanced Custom Fields: Repeater Field: by Elliot Condon – 2.0.1 Akismet Anti-Spam: by Automattic – 4.1.3 Calculated Fields Form: by CodePeople – 1.0.339 Debug Objects: by Frank Bültge – 2.5.0 Duplicate Page: by mndpsingh287 – 4.0 Enable Media Replace: by ShortPixel – 3.3.6 File Manager: by Aftabul Islam – 5.1.9 Go Live Update Urls: by OnPoint Plugins – 5.2.12 Hustle Pro: by WPMU DEV – 4.0.3 LiteSpeed Cache: by LiteSpeed Technologies – 2.9.9 Menu Social Icons: by Paul Clark – 1.3.10 Send System Info: by Matt Cromwell – 1.3 Server Info: by Usman Ali Qureshi – 2.5.3 Smush Pro: by WPMU DEV – 3.3.1 Upcoming Events Lists: by Sayful Islam – 1.3.3 WordPress Importer: by wordpressdotorg – 0.6.4 WordPress Media Select Bulk Downloader: by webwave GmbH – 1.0.0 WP Server Stats: by Saumya Majumder – 1.6.8 ### Settings ### API Enabled: – Force SSL: – Currency: USD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #3505 - /shop/ Cart: #3506 - /cart/ Checkout: #3507 - /checkout/ My account: #3508 - /my-account/ Terms and conditions: ❌ Page not set ### Theme ### Name: Sage Theme Version: 1.2 Author URL: https://wordpress.org/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ❌ Not declared ### Templates ### Overrides: – ### Square ### Environment: Production Tokenization Enabled: Debug Mode: Save to Log ### Action Scheduler ### Complete: 18 Oldest: 2019-11-08 22:29:43 +0000 Newest: 2019-11-08 23:33:08 +0000 Pending: 0 Oldest: – Newest: – Canceled: 1 Oldest: 2019-11-08 23:25:49 +0000 Newest: 2019-11-08 23:25:49 +0000 In-progress: 0 Oldest: – Newest: – Failed: 0 Oldest: – Newest: –
Viewing 4 replies - 1 through 4 (of 4 total)