Smackcoders Inc.,
Forum Replies Created
-
@dosgrapas Thank you for your glowing review! We’re happy to hear about your experience with our plugin and service. Providing excellent service is always our priority, and we’re delighted that we could meet your needs. Your recommendation means a lot to us, and we look forward to continuing to support you in the future. Thanks again for choosing our plugin!
Hi @razh9,
Thank you for providing the XML file. After analyzing it, we’ve identified that its format doesn’t align with WordPress requirements. The XML includes various child tag names, as illustrated in the attached screenshot.
We’ve also tested it with the default WordPress Importer, but encountered issues. It appears the file isn’t functioning correctly with that importer either. Can you please modify the XML file to conform to the WordPress format and give our plugin another try?
Your cooperation is greatly appreciated!
- This reply was modified 2 years ago by Smackcoders Inc.,. Reason: added missing image
Forum: Reviews
In reply to: [WP Ultimate CSV Importer – Import CSV, XML & Excel into WordPress] Great!Thank you for your feedback! We’re happy to hear that you’re enjoying our plugin. If you have any questions or need assistance, please don’t hesitate to reach out. 🙂
Thanks @delanthear 🙂 Our team will get in touch with you. We appreciate your patience and support!
Hi @delanthear
Are you attempting to export from the classic editor and import into the Gutenberg editor?
Can you share a sample CSV file? Our team will analyze the issue and provide you with a solution. You can either share the CSV file here or email it to us at support@smackcoders.com.- This reply was modified 2 years, 1 month ago by Smackcoders Inc.,.
The issues reported had been addressed. So marking this topic as resolved.
Dear @yosukesuzuki,
We sincerely apologize for the inconvenience you experienced. It is never our intention to cause frustration or blame our customers.
The 500 error typically indicates a server-side issue, which may arise due to hosting limitations, plugin conflicts, or other factors within the server environment. We tried to resolve the issue by requesting additional information from your end to help identify the root cause and offer tailored solutions, as initially, you provided a one-week of time for claiming a refund. But we haven’t provided with the time and we didn’t get necessary information.
However, we understand that you may have constraints preventing you from sharing this information. We assure you that the security and integrity of our customers’ websites are of utmost importance to us. While we appreciate your concerns about providing administrative access, it is sometimes necessary to diagnose and resolve technical issues efficiently.
We regret any miscommunication or misunderstanding that may have occurred during our interaction with you. Please know that we are committed to addressing your concerns and ensuring a positive experience for all our customers.
We take every feedbacks seriously and use it to improve our services and customer interactions.
If there is anything further we can do to assist you please do not hesitate to contact us directly.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding.
Regards,
SmackcodersGlad to hear that the error has been resolved! If you have any further questions or need assistance in the future, feel free to reach out. We’re here to help. Thanks for the five stars 🙂 We truly appreciate it!
Hi @eossolar,
We’ll be glad to assist you with this matter. Could you please email our technical support team at support@smackcoders.com with more details about the issue you’re encountering? This will help us better understand the problem and provide you with tailored assistance. Once we have the information, we’ll work diligently to find a resolution.
Looking forward to hearing from you and resolving the issue together.
Thank you for taking the time to share your positive experience with our plugin! We’re glad to hear that our team was able to promptly resolve the issues you encountered, and that our plugin has proven to be beneficial for your work. Your satisfaction is our priority.
Thank you for bringing this to our attention. We’re pleased to inform you that the reported issue has been addressed and fixed in the latest version of our plugin.
We recommend upgrading to the latest version (Version 7.10.17) to ensure compatibility and stability. Once you’ve upgraded, the warning message should no longer appear.
If you encounter any further issues or have any questions, please don’t hesitate to reach out to our support team for assistance.
Thank you for your patience and understanding 🙂
Dear Sarah,
We sincerely apologize for the frustration you’ve experienced. Your feedback is invaluable, and we take it seriously. Rest assured, we are addressing your concerns internally to ensure that such incidents are not repeated. Our aim is always to provide exceptional service, and we deeply regret any dissatisfaction caused by your recent interaction with our plugin.
Please allow us the opportunity to make things right. We’d like to discuss your specific situation further, so feel free to reach out to our team at support@smackcoders.com. We are committed to ensuring a positive experience moving forward.
We appreciate your patience and understanding.
Thanks for sharing your experience with our plugin! We’re thrilled to hear that it successfully handled your complex import task. We are also glad that our support team could assist you promptly. A big thank you for leaving this fantastic 5-star review. It truly motivates us to keep improving the plugin and ensure a seamless experience for all users. If you have any other questions or feedback in the future, please don’t hesitate to reach out.
Hello @eossolar
Thank you for sharing your feedback with us. We understand your concerns regarding the errors displayed on the XML page of your website. After reviewing the details you provided, it appears that the warning messages are stemming from the wpseo-woocommerce (Yoast WooCommerce SEO plugin), and not directly related to our importer plugin. Your display_errors is on and displaying the errors on the XML. You can check this in view-source:https://www.eossolarsolutions.co.uk/product-sitemap.xml
<br /> <b>Warning</b>: Trying to access array offset on false in <b>/home/customer/www/eossolarsolutions.co.uk/public_html/wp-content/plugins/wpseo-woocommerce/classes/woocommerce-seo.php</b> on line <b>454</b><br />For a more immediate resolution, we noticed that the
display_errorssetting is enabled on your site, which is why these error messages are visible on the front end.While this issue originates from a different plugin, we are committed to providing exceptional support and would be happy to assist you in resolving this matter. Should you need our assistance or have any questions, please feel free to reach out.
We hope that once the issue is clarified and resolved, you might reconsider your feedback. Your satisfaction and trust in our plugin are paramount to us.
Thank you for your understanding and we look forward to assisting you.
Cheers,
FenzikWe’re genuinely sorry to hear about your negative experience. We value our customers’ feedback and strive to resolve any issues promptly. We assure you that we don’t blame our customers; instead, we aim to provide the best support possible. If you could cooperate with our team, we can assist you in fixing the issues you encountered. Your patience and support are greatly appreciated, and your satisfaction remains our top priority.