Smackcoders Inc.,

Hello @dilbert16588,

Thank you for sharing your detailed feedback and for being a loyal user of WP Ultimate CSV Importer for the past two years. We sincerely apologize for the frustration and inconvenience you’ve experienced, particularly during such critical times like Black Friday.

We deeply regret that our support did not meet your expectations and that the issue with the import mapping caused you to miss out on valuable sales opportunities. It’s clear that we fell short in providing the timely and effective assistance you needed, and for that, we are truly sorry.

Regarding the specific issues you mentioned:

Mapping Conflicts and Errors: We’re sorry to hear about the difficulties you faced with the import mapping, especially with the ACF field settings and CSV data formatting. We understand how vital it is for these processes to work seamlessly, and we will take your feedback to our development team to investigate further and prevent such issues in future updates.

Support Experience: We apologize for the delays and the lack of clarity in our communication. Your concerns about our approach, including the changes made to your ACF field settings, are valid. We should have sought your explicit consent before making any adjustments to your site, and we understand the impact this had on your workflow. This is not the experience we aim to provide, and we will be reviewing our support processes to ensure better handling of such cases.

Documentation and Guidance: We acknowledge that our documentation could be more comprehensive. We are working on improving it to provide better guidance on CSV data formatting and mapping to help avoid issues like the ones you encountered.

Your feedback is invaluable, and we appreciate your candor in highlighting where we need to improve. We are committed to learning from this experience and making the necessary changes to serve you and other customers better in the future.

If you’re open to it, we’d like to offer a direct line of communication with our support team to ensure that any future concerns are addressed promptly. Please feel free to reach out to us directly, and we’ll do our utmost to assist you.

Thank you again for your continued support and for giving us the opportunity to improve.

@mstudioil Thanks for letting us know! Could you give it a try in a private or incognito browser window? Sometimes that helps. If it’s still not working, we’ll definitely look into it from our side. If you could share a screenshot of what you’re seeing, that would be really helpful for us to fix the issue.

@prosunpl We’re sorry to hear you’re having trouble with the plugin. We want to ensure everything is working smoothly for you. As a pro user, your experience is very important to us. Please reach out to our support team at support@smackcoders.com with details about the issues you’re facing. They’re here to help and will work to resolve this as quickly as possible. Thank you for your patience, and we look forward to getting this sorted for you.

Hi @clicknathan,

Thanks for reaching out! It sounds like you’re encountering an issue with custom fields being associated with the wrong post type. In the free version, custom fields for taxonomy terms are not supported—this feature is available in the Pro version.

Could you please let us know which post type you’ve selected for the import? Is it posts, pages, or taxonomy? Additionally, if you could share the name of the custom fields plugin you’re using, that would help us provide a more accurate solution.

Looking forward to your response!

Thank you for your feedback and for sharing the solution that worked for you! We’re glad you were able to resolve the issue. Your detailed explanation and solution will be valuable to others who might face similar issues. We’ll also take note of this for future updates to ensure it’s addressed more effectively. If you encounter any more issues or have further queries, please don’t hesitate to reach out. We’re always here to help and appreciate your patience and understanding. 😊

Since we haven’t received a response to our last message, we’ll go ahead and close this topic. The issue has been resolved in the latest release. If you continue to experience issues or have any further questions, please feel free to reach out or start a new topic. We’re here to help!

@ha75 Yes, the plugin is compatible with multisite installations.🙂

We’re thrilled to hear that our plugin has been a game-changer for you! 😊 Your kind words are a fantastic reward for our team’s hard work. We’re committed to delivering top-notch plugins, and it’s wonderful to know we’ve met your expectations. Thank you for choosing our plugin and for sharing your experience with us!