Hello License Manager for WooCommerce Support Team,
I’m facing an issue related to license delivery and stock reduction on my website.
Sometimes when a customer purchases a product in multiple quantities (for example, quantity = 6), all license keys are delivered correctly, but the product stock is reduced twice. Because of this, the stock becomes incorrect or even negative.
Here are the relevant order notes/logs:
- SMEPay: Payment confirmed via webhook.
- Payment via UPI Pay.
- Stock levels reduced: Windows 11 Pro License – OEM Key (7 → 1)
- Stock levels reduced again: Windows 11 Pro License – OEM Key (1 → -5)
It looks like the webhook or payment confirmation may be triggering the license delivery and stock reduction more than once.
Could you please help me understand:
- Why stock is being reduced twice?
- Is the webhook triggering duplicate order completion or license generation?
- What settings or hooks should I check to prevent duplicate stock deduction?
My setup:
- WooCommerce + License Manager for WooCommerce
- SMEPay plugin integration
I would appreciate your guidance on how to fix this issue.
Thank you.
