simonbassett

Forum Replies Created

Viewing 4 replies - 1 through 4 (of 4 total)
  • Forum: Plugins
    In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Cannot re connect to Jetpack
    Thread Starter simonbassett

    (@simonbassett)

    3 years, 11 months ago

    Hi @deathlynotes @muffinpeace @lastsplash

    I wanted to drop you a note to say im now connected.

    It turns out the site was under attach and the hosting company bot protection that been automatically re-enabled in its most secure state due to the site being “Under Attack”.

    I cant thankyou enough for all your help with assisting me on this, its much appriciated.

    Kind Regards

    Simon

    Forum: Plugins
    In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Cannot re connect to Jetpack
    Thread Starter simonbassett

    (@simonbassett)

    3 years, 11 months ago

    Hi Again, Im not sure if this will help, i have just run a site health plugin and it came back with the following:

    Diagnostic information helpful to your Jetpack Happiness team(opens in a new tab)

Jetpack Site ID
Jetpack SSL Verfication Bypass
No
Offset between Jetpack server's time and this server's time.
0
Current Jetpack Version Option
Previous Jetpack Version
Jetpack Site Public
Private
Jetpack Master User
No master user set.
Current User
#1 admin
Tokens defined
None
Blog Public Key
Not set.
User Public Key
Not set.
Jetpack Version
11.0
Jetpack Directory
/home/sites/4a/f/fde0203923/public_html/wp-content/plugins/jetpack/
Plan Type
free
Server Variable HTTP_HOST
www.justlead.co.uk
Server Variable SERVER_PORT
80
Server Variable HTTPS
on
Server Variable HTTP_X_FORWARDED_FOR
2a02:c7f:5a28:a800:e05c:d23:54c2:7048
Server Variable REMOTE_ADDR
2a02:c7f:5a28:a800:e05c:d23:54c2:7048
Trusted IP
{"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
Full Sync Status
{"started":"Thu, 01 Jan 1970 00:00:00 +0000","finished":"Thu, 01 Jan 1970 00:00:00 +0000","progress":[],"config":[]}
Sync Queue Size
0
Sync Queue Lag
0 seconds
Full Sync Queue Size
0
Full Sync Queue Lag
0 seconds
IDC URLs
{"home":"https:\/\/www.justlead.co.uk","siteurl":"https:\/\/www.justlead.co.uk","WP_HOME":"","WP_SITEURL":""}
IDC Error Option
false
IDC Opt-in
1
Connection Tests
All Pass.
    Forum: Plugins
    In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Cannot re connect to Jetpack
    Thread Starter simonbassett

    (@simonbassett)

    3 years, 11 months ago

    Hi,

    I have spoken to the hosting company again and their responce was:

    We not able to see any connections at all from Jetpack giving a 403 in our logs.

    Wierdly when i log into jetpack the apps have reapeared in the security section.. i had deleted these a few days ago thinking it maybe the issue.

    The site also flashed up the following after i ininstalled and reinstalled..

    The registration secrets sent by your site do not match the ones the Jetpack server has on record.

    The jetpack username is justleadworkshop

    Also just a note i have multiple sites with this hosting company and they all work fine with jetpack..

    Its all a bit odd..

    Thanks again for your help.

    Reagrds

    Simon

    Forum: Plugins
    In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Cannot re connect to Jetpack
    Thread Starter simonbassett

    (@simonbassett)

    3 years, 11 months ago

    Hi There,

    Thank you for the quick responce, I have spoken to the hosting company.

    They said that jetpack’s ips are already whitelisted.

    I have asked that stackprotect is removed from this package, but i still cannot connect.

    The cache has been cleared on server and my browser cache but still no luck.

    the debug page still reads XML-RPC is not responding correctly ( 200 )

    And when I try to connect I get the error “An error occurred. Please try again.”

    Your help is greatly appriciated.

Viewing 4 replies - 1 through 4 (of 4 total)