shirly@cloudinary
Forum Replies Created
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Hi,
I’m sorry for the inconvenience.
We indeed have an incident.
You can follow our status page https://status.cloudinary.com/
Please let me know if you have any questions,
ShirlyHi,
Can you please contact us at support@cloudinary.com with your cloud name?
Thanks,
ShirlyForum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] imagem transformationWith our new WordPress plugin (You can read about it here: https://cloudinary.com/documentation/wordpress_plugin). you can change the global transformation and add for example:
e_blur:300.
Hope that helps 🙂Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Issue with V1.1.11Hi,
As there are a plethora of 3rd party plugins and themes, there may be some cases where other themes/plugins collide with our plugin’s functionality. Also, note that our plugin was designed to work with posts/pages. While 3rd party themes, may sometimes work, Cloudinary’s plugin wasn’t designed for that, and therefore it may not support them.
I’m happy to hear that re-installing the plugin helped.
Please feel free to open a ticket and we can try to help with your environment.Thanks,
Hi,
Thank you for your kind words!
In order to provide better feedback, can you please contact us at support@cloudinary.com with more data about the WordPress environment? what kind of plugin do you use and if possible jump on a call with us?
Looking forward to your response,Hi,
Can you please make sure that Cloudinary plugin is active on your account?Looking forward to your response,
Hi,
Can you please check that you fill your account details in the cloudinary WordPress plugin as described here:
https://support.cloudinary.com/hc/en-us/articles/360012801151-Installing-the-Cloudinary-WordPress-PluginIf you still expecting any issue please feel free to contact us at support@cloudinary.com with your cloud name.
Thanks,Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Pre-installation questionsYou can add an upload preset on your setting page. Then in the incoming transformation, you can set the keep_iptc flag. after creating the upload preset you can set it as your default preset and every upload on your account will follow those transformations.
Here is a video that shows how to do it.- This reply was modified 7 years, 9 months ago by shirly@cloudinary.
Forum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Plugin would not activateI’m sorry for the inconvenient.
In order to investigate this issue, we will need more details from you.
For privacy reasons I asked you the details on the support ticket that you opened.
Looking forward to your response,
ShirlyHi Angus,
We release s new version (1.1.9) with a fix to this issue.
Thank you again for letting us know and please don’t hesitate to contact us with any question,
ShirlyHi Angus,
Thank you for reporting on this issue.
We’ve forward it to our dev team and I’ll let you know when it’s fixed.In the midtime, can you please downgrade to 1.1.7 following the directions here:
https://kinsta.com/knowledgebase/download-older-versions-of-wordpress-plugins/Thanks,
ShirlyForum: Plugins
In reply to: [Cloudinary - Deliver Images and Videos at Scale] Using the Plugin in VPSHi,
In order to provide a better feedback can you please follow the direction Here and let me know if that still happened?
You’re more than welcomed to open a ticket and we’ll be happy to suggest specific tips for you regarding Cloudinary.
