Sarah G. a11n

Hi @partyselect ,

I will take your advice and move billing to woocommerce until Square resolves the feature request. Thank you for your replies, it is greatly appreciated.

Great! That should help keep inventory organized for you while we wait on Square to make the update on their end.

It seems like this issue is resolved for now, so I am going to go ahead and mark this thread as such. If you do have any further questions, please feel free to open a new topic.

Have a good one!

Hey @partyselect ,

Apologies for the slight delay in our response again.

I’m not super familiar with the invoicing system **within** Square since it’s not something that’s integrated into the WooCommerce Square plugin. Which I think is the root of our issue here–> The way the invoicing is configured in Square, it is not decreasing the stock qty it’s decreasing the available for sale quantity.

I do understand that because of the invoicing system you have a delay on payment:

I have to create invoices to companies that do not pay immediately who have had a credit account in our company for some year or example an employee must send the invoice to the accounting department who have had a certain delay.

However, as you said, it should be reducing stock:

I would have liked the invoice to be considered a sale when it is invoiced and not when it is paid and that the stock was reduced on Woocommerce when creating the invoice.

I believe this is something you may need to reach out to Square about since again, the Square for WooCommerce plugin doesn’t offer invoicing support by default. While there might be some customization that could be implemented, I think that based on what you’ve said, it might be more efficient to reach out to Square support and ask how to configure your stock management to reduce the stock quantity upon the invoice being received.

The other option would be to move your invoicing system to WooCommerce. How are you taking these orders right now? Are they through the phone or email? If they are, there are plugins like Phone Orders and Invoice Payment Option that could be utilized to accomplish the same system in WooCommerce. If you then switch your System of Record (or sync setting) to WooCommerce, you’ll be able to sync from Woo to Square and it might cause less problems.

With that being said, I don’t know the full details about why you are utilizing Square invoicing (there may be a feature in there you couldn’t find within WooCommerce) so having a few more details could be helpful here if you wanted additional options beyond reaching out to Square.

Looking forward to hearing from you!

Hi @cutu234,

Thanks for letting us know that the work around that was posted yesterday worked for you! That will help additiona

Why was this solution not recommonded by the Woocommerce support team? Anyway, it worked and the annoying message is gone.

This work around was posted just yesterday in the Github thread that was linked which is why it wasn’t provided as a work around here.

Since this issue has been solved, I’ll go ahead and mark this thread as resolved for now. If you do have additional questions, please feel free to open a new thread.

Hi @chillpilllike ,

You will get your accounts suspended due to misrepresentation

It looks like you are experiencing some issues with Google Listings and Ads.

It’s certainly frustrating to have your account suspended through Google! Without additional details about the issue you are experiencing, it’s hard to help you troubleshoot what settings or product information may have been missing to cause that :(. We’d be happy to help work through any issues you are having if you could give us a little more detail about the issue.

Hope to hear from you soon!

@rifat6 ,

Thank you so much for sharing your process! Looks like you were able to get this done by editing the email template in your child theme.

Appreciate the insight on this! Since this has been resolved, I’m going to go ahead and close this thread for now but it will still appear in searches for any other users that might need the same assistance :).

Hi @rifat6 ,

As @abwaita mentioned, if you are unsure if there is a subscriptions plugin on your site or where this is coming from, you can share a copy of your system status with us so we can take a look and see where it might be coming from. You can find your systems status via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

The other option would be to edit the email and see if there is a way to get rid of that red mark section (the screenshot you posted is no longer available, so I’m not sure exactly what the section you are trying to remove looks like). You can do that by going to WooCommerce–>Settings–>Emails. If you don’t see the option to get rid of that text/red mark section there, you may need to overwrite the email template itself, but please note that overriding the templates is a developer level skill.

Again, if you’d like some direction in regards to what might be inputting that redmark on your email, please send along your system status and we’ll hopefully get some clues there and be able to point you in the right direction of where to get additional help.