wc_facebook_regenerate_feed error
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Hi,
I’ve noticed this has been raised before on other posted topics here but there doesn’t seem to be a solution/fix for this.
wc_facebook_regenerate_feed – action timed out after 300 seconds this is occurring hourly and is just constantly failing. I’ve see other thread suggesting its a memory or PHP time limit.
first my time limit is set to 500 so unsure why its getting 300 (i changed this subsequently hoping it would resolve) maybe the cron job is using historical settings for this task?
Secondly, my memory limit is set to 1G, so don’t see this being an issue.
Any ideas how I can resolve this?
Thanks
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Hi @csyecommerce ,
Thanks for reaching out to WooCommerce.com support!
wc_facebook_regenerate_feed – action timed out after 300 seconds this is occurring hourly and is just constantly failing. I’ve see other thread suggesting its a memory or PHP time limit.
If I understand correctly, you’ve been seeing the
wc_facebook_regenerate_feedaction fail every hour and you’ve already investigated the possibility of it being the php time limit or memory limit:>first my time limit is set to 500 so unsure why its getting 300 (i changed this subsequently hoping it would resolve) maybe the cron job is using historical settings for this task?
>Secondly, my memory limit is set to 1G
A couple things you can provide us with in order to help us troubleshoot this for you:
*1. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response. If you prefer, you can remove the site address or any information from it you do not want to post to the forum.
*2. Navigate to
WooCommerce-->Status-->Logsand look for any fatal errors that are occurring on the site. Take a screenshot and add it here. You can use snipboard.io to send us screenshots here if you don’t have a preferred tool for screenshots.Those two pieces of information will help us get started with troubleshooting this for you 🙂
Looking forward to hearing from you!
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There is no “critical errors log” none have been generated recently
Hi @csyecommerce,
Thanks for sharing the System Status Report and that you’re not seeing any recent critical errors on the site.
As a next step, could you please follow these instructions to enable Debug mode in the Facebook plugin settings and learn more about Feed Generation memory issues?
After that, please sync products to Facebook to generate the feed again.
Finally, visit WooCommerce–>Status–>Logs and select the latest Facebook log from the dropdown menu, then share copy/paste the log file in your reply for us to take a closer look.
Thank you!
Hi,
I can confirm Im am not experiencing any memory issues in any logs.I have checked the experimental option in settings… 5500 product when through in 4 mins but the last 800 hung for quite some time.
Although visual indicator completed.. looks like the feed is still running an hour later.
il post the last block when it completes.Hi @csyecommerce,
Thanks for the update. We’ll be waiting for your updates. Please don’t forget to include the latest Facebook log found in WooCommerce–>Status–>Logs.
Looking forward to hearing back from you.
- The topic ‘wc_facebook_regenerate_feed error’ is closed to new replies.
