Salva Machi

Not exactly 🙂

What I meant is that you need to add the filter as you mentioned in your first post and, thereafter, do what I proposed in my last message.
Both things are necessary.
And the filter must be not removed or the shop manager role could lose the capabilities in the future.

Hi @marcatom-online

I can see you are speaking about Multi-Inventory addon fields.
If you need support for any premium add-on, please submit a private ticket or use our official forums, as we are not allowed to discuss premium add-ons here.

Best Regards,
Salva.

Hi @abewp

Thank you for sharing your experience. We’re genuinely sorry to hear that you’re still feeling frustrated, even after we resolved the issue.

We’d like to clarify a few key points for anyone reading this:

The functionality you’re referring to is part of one of our premium features, and this forum is dedicated to support for the free ATUM plugin only. Despite that, our team provided full and timely support.

At first, the issue appeared to be related to a third-party plugin interaction — which is not uncommon in complex WooCommerce setups. However, once we identified that the root cause was indeed within our own code, we immediately fixed it and provided you with a custom patch in just a few days.

To express our commitment and goodwill, we even extended your premium license by 12 months free of charge — no questions asked.

We always aim to support our users with professionalism, transparency, and dedication. We understand that technical issues can be stressful, especially in eCommerce environments, but we strongly believe your 1-star rating does not reflect the level of support and effort provided.

We’re proud to say that you’re still actively using the premium feature and we hope it continues to serve your needs well.

Wishing you continued success with your store,
The ATUM Team

Hi @mkc18

I understand that the plugin you mention should only do changes to the front end listings and not to the ATUM listings in the backend.
So if that plugin is affecting queries where it shouldn’t, there is nothing we can do from our side to prevent that.
They should fix it on their side.

Best Regards,
Salva.

Good to know that you were able to figure this out 😉

Thank for the info!

OK…
But we cannot fix something that we don’t know why is happening.
We cannot reproduce this and you are the only user having this issue actually.

FYI, the role editor plugin is only necessary to set up the capabilities. Once you set them up correctly, you can uninstall it and will continue working because the capabilities are saved to the WP database. So, in the past you did this and worked. That’s pretty normal.
But you need to install it again and add the new capabilities to the shop manager.
If you don’t want to follow our instructions, it’s up to you…

Hi @gentlemako

Please try this:

• Go to ATUM Settings >> Tools
• Run the tool named “Reset ATUM capabilities”
• Go to the Role Editor plugin and check if the missing ATUM capabilities are there and if they are not checked for the role manager, check them.

If the above still doesn’t work and you want us to take a look, please open a private ticket and let us know.

Best Regards,
Salva.

FYI, there were some changes to ATUM capabilities recently and some new were added.
Did you check that you have selected all the required capabilities with your role editor plugin?

For example:

• atum_edit_purchase_order
• atum_edit_purchase_orders
• atum_read_purchase_order
• atum_read_purchase_orders

Both of them (in plural and singular) are required.

I hope this helps