Hi @laura182,
I’m sorry you’ve run into this issue. Would you please share a copy of your site’s System Status? You can find it via WooCommerce > Status.
Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
There is definitely something here hiding the dropdown, but it’s not clear 100% yet.
Link to image: https://cld.wthms.co/D6arvG
Hopefully your system status give us some clues, but also have you tried deactivating ALL other plugins outside of WooCommerce? You can try that as well after sending us your system status report. 🙂
Thanks!
Hi @willovation,
Got to start somewhere right.
Amen to this, welcome to WordPress, WooCommerce, and Storefront! I’m glad you are loving it so far. 🙂
With your current homepage I assume you are using the Homepage page template? You can check/confirm this by editing the page and looking in the Page Attribute section.
Link to image: https://cld.wthms.co/Av9SqG
If you are, I would then recommend to switch that to use the Full width template and then recreating the homepage with blocks. For example, I’ve done that here and in my Shortcode block have it showing just 2 categories in 2 columns.
Link to image: https://cld.wthms.co/WSeCBp
Link to image: https://cld.wthms.co/0FDTBR
We have a doc outlining the blocks you can use to recreate it exactly, but the great thing is that you can add any block you’d like to customize your homepage.
https://docs.woocommerce.com/document/installation-configuration/#section-12
Hopefully that all makes sense and helps!
-
This reply was modified 7 years ago by Ryan Ray.
-
This reply was modified 7 years ago by Ryan Ray.
Hi @ninadovetail,
I see in your other thread you’d asked about the footer and horizontal line. Just noting I’ve seen that and will answer here. 🙂
https://wordpress.org/support/topic/horizontal-line-between-categories/
In that thread you said you figured out the horizontal line, so let’s tackle removing the footer copyright text. Simple enough with CSS you can add the following to hide it.
.site-info a {
display: none;
}
If you have a custom child theme, or another plugin / any way to add PHP snippets to your site the more “correct” way would be to remove the action that adds that in the first place rather than simply hide it with CSS.
add_action( 'init', 'custom_remove_footer_credit', 10 );
function custom_remove_footer_credit () {
remove_action( 'storefront_footer', 'storefront_credit', 20 );
}
Hi @markenm,
That first error Uncaught Error: Call to undefined function prepare_request() says that in the avery/inc/update.php file on line 87 it’s trying to us a function that doesn’t exist.
I’m not sure what that update file does in Avery, but it doesn’t seem to be necessarily causing the 504. At least from what I can see. First though, it seems Avery is still in development and you could get updates and support for it from this site. –> https://www.simplethemes.com/wordpress-themes/theme/avery
Back to 504 land, from my side I can’t tell or see what is causing it. Alongside double checking that you can’t get Avery updated, or report that error to the theme developer, as your host if they have any evidence/logs of what is causing the 504. Perhaps they are related, but your host should know more. 🙂
Let us know what you find, thanks!
Hi @izzed,
Thanks for the help here, as always, @serafinnyc.
I think from what I can tell the product name, and site itself, is responsive. It’s just that you don’t necessarily like the way the theme handles a long product name. It by default creates a new line to fit in the remaining text.
If the theme developer won’t help modify this for you, I think you may either play with the viewport height and width as previously mentioned or you can try some word-break CSS for the product titles.
Either way, it’s a hard situation to code for and hard to figure what would be the best solution to fix that one product title and not effect the rest of the font rules on the site. I hope that helps!
-
This reply was modified 7 years ago by Ryan Ray.
Hi @gvsly2008,
That’s an odd issue indeed, sorry you’ve run into this.
Would you first be able to send us your system status report? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
I would also assume it likely caused by some kind of plugin or theme conflict, even though you’ve tested some. If you have a staging site, or are ok doing this on the live site, I would disable all plugins outside of WooCommerce and switch to a default WordPress theme (like Twenty Seventeen). See if that error still exists at that point.
Finally, you could also check if there is a recent fatal errors log, and if anything is logged there that seems relevant. Head to WooCommerce > Status > Logs, then there is a dropdown that will list any available logs to view. The fatal errors log will have dates if they exist. Let us know what you see viewing a recent log file.
Thanks!
@seanbeee,
You’re not a pest, don’t worry about that!
CSS is really fun to troubleshoot or inspect via your browser of choice and its dev tools. I’m pretty familiar with Chrome’s dev tools, but most other browsers should have very similar features. They do usually need enabled though, they don’t come enabled out of the box. –> https://developers.google.com/web/tools/chrome-devtools/
Link to image: https://cld.wthms.co/6vTxm8
Once they are enabled you can right click on areas of a page and inspect them. This opens up your dev tools and highlights the HTML you had selected. It then has many different things you can do, but you’ll notice the right Styles area. This shows you the CSS that is applied to your selected element. It helps to see the HTML as you can see the classes and/or ids added to a part of the site. Those can be targeted or used in your CSS to style them appropriately.
https://cld.wthms.co/XdZJrT
-
This reply was modified 7 years ago by Ryan Ray.
Hi @seanbeee,
That white background is coming from another plugin on your site. One called “New Facebook Like Share Follow Button.” It adds this background-color: #fff to the panel class. The #fff hex code translates to the color white. 🙂
Link to image: https://cld.wthms.co/iEectb
You should be able to override that with the following CSS.
.storefront-full-width-content .woocommerce-tabs .panel {
background: transparent;
}
Hi there @ljfox,
Would you be able to do a couple of things for us? 🙂
First, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.
From there, I don’t think we at Automattic have developed our own PayPal Express extension for WooCommerce. You might be using another developers extension that adds PayPal Express to your site. If that were the case, it’d likely be best for us to find how you can contact them and get help with their plugin.
You did mention for the time being your site is working fine with PayPal Checkout, as you’ve disabled PayPal Express until this issue is sorted. PayPal Checkout is an extension we develop and can support. 🙂
Hi @alichakery,
This will take some custom code, just to be clear upfront. 🙂
From that previous thread, it was recommended to create a template override in your theme or child theme which will be used by your site instead of the default template in WooCommerce. There is always also the potential to just use an existing hook to add in your own function that displays the tax rate using WC_Tax::get_rate_percent.
It depends on where specifically you’d like to show the rate what hooks or then templates you would override.
Either way, if this sounds like it’d be over your head we’d always recommend using the resources on our customizations page.
Hi @bigdaddyswag,
I think the place to look would be in the woocommerce-gateway-affirm.php file around somewhere like line 471.
Link to image: https://cld.wthms.co/YJ0yo8
If I understand what you are doing, you’re recreating a product page with blocks? However you’re getting product prices you should also include the hook/function Affirm is using to then display its “As low as” text. It seems to use the woocommerce_single_product_summary() function for single product pages.
It uses other public functions/hooks as well if you keep looking further through that file. For example for the message below the cart total…
Link to image: https://cld.wthms.co/YzwxBs
I hope that helps.
-
This reply was modified 7 years ago by Ryan Ray.
Hi @brucemacg,
Sure thing, if that works for you and you’re happy then I am happy!
If you want to come back around and tackle this again, we’ll be here! Thanks for letting us know and trying. 🙂
Howdy @seanbeee,
Great, I’m glad you did some more digging and found the root cause. Let us know if we can help any further again in the future. 🙂
Hi @ninadovetail,
Looking at your site I think you’re wanting to remove this title, correct?
Link to image: https://cld.wthms.co/ELwC5p
If so, you’d want to add the following to your Additional CSS section in the customizer. This will remove that page title just from your home page.
.home h1.woocommerce-products-header__title.page-title {
display: none;
}
Link to image: https://cld.wthms.co/DW2zTV
-
This reply was modified 7 years ago by Ryan Ray.
-
This reply was modified 7 years ago by Ryan Ray.
-
This reply was modified 7 years ago by Ryan Ray.
