roygilsing

Hi Saleem,
Is eConnect support on the roadmap, and is there a target release? I need to plan around the Q1 2027 decommission.

Hi Saleem,

Thanks for the detailed reply. An update, plus a few things that go beyond the individual label.

What was actually happening

Your advice to delete and recreate the label was right, but the mechanism turned out to be different from what it looked like. Deutsche Post reports only one barcode per error message, so every time I recreated a label the error moved to the next barcode in the list and it looked like a new broken label each time. In reality all barcodes created on 7 August were rejected, including when a single one was the only item in the Waybill. Barcodes created today are accepted, both individually and several together in one Waybill.

DHL crossborder support has since confirmed they are migrating Global Mail data to new IT infrastructure, which is the most likely cause. Unmanifested barcodes are not invoiced.

My workaround for now is to create labels and finalize the Waybill in the same session.

A bug worth fixing

DELETE /customers/{ekp}/items/{id} returns HTTP 401 “Access to the resource is not allowed” for these orphaned items. That means Delete Label cannot complete, and the order stays stuck with a barcode that can never be manifested. It would help a lot if the plugin cleared the local barcode anyway when Deutsche Post refuses the DELETE, so the merchant can issue a fresh one. Right now the only escape is editing order meta.

eConnect migration

DHL Express sent Global Mail users a notice on 31 July. The key points:

• The current Deutsche Post International API stays available until the end of Q1 2027 and is then decommissioned, with no further extension. Migration to the new eConnect API is required.
• Changes roll out in phases from 17 August to 30 September 2026: shipping label layout changes from landscape to portrait, address lines 2 and 3 are merged and limited to 40 characters, HS codes become mandatory for all customs destinations, and the print options “Document printer (PDF)” and “Label printer (90 degree ZPL)” are dropped.

Are you already working on the eConnect migration, and is there a timeline you can share? Global Mail is roughly 95% of my shipping volume, so I need to plan around this.

Feature request: label format

In my debug log the label call goes out as GET /items/{barcode}/label with an empty params array, so I always get an A4 PDF with the label on one page and the Waybill document on another. I print on a label printer and have to crop every label by hand. The DHL Paket section of the plugin does expose a label format setting. Could the Deutsche Post section get the same, or could the format be passed on the label call? Given the layout change coming in September this may be a good moment to pick it up.

Thanks,
Roy

Thank you for your reply. I found it. It was the WooCommerce Shipping & Tax plugin that automatically installed and was causing the JS issue.

Hi Elliot,

version 1.2.9 is working fine, thanks, and I haven’t had any complaints except yesterday: somebody is trying to pay with Apple Pay (through Stripe gateway) from a iPhone but can’t get past the reCaptcha. Do you know what could be the problem? I appreciate all the effort you’re putting into this. I am very happy with your plugin!

Roy

Yes, I have disabled it in the checkout and luckily I haven’t had any more ‘card testing attacks’ so far.
Please let me know if you need more information.
Thanks.

Yes! That was it!
Strange how this problem came into existence. Maybe I’ve added those parentheses afterwards and haven’t been able to use the edit function ever since.
Thanks.
Roy