robinkrokedil
Forum Replies Created
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Hi Fred,
Thank you for reaching out!The fields you have highlighted, “Anrede” and “Kundennummer” are not coming from KCO. Kustom Checkout does not control the visibility of custom checkout fields like these.
The most likely source is a plugin or theme that adds extra fields to the WooCommerce checkout, for example plugins like Germanized for WooCommerce or WooCommerce German Market. The reason they appear only with Klarna Checkout is that KCO renders address and payment inside an iframe, leaving any additional WooCommerce fields visible outside it, whereas with other payment methods, these fields may be styled or positioned differently and less noticeable.
To hide them, you would need to either configure or disable the plugin/theme that adds them, or target them with CSS.Hi,
To clarify, do you mean the customer hits “Pay order”-button again before the Kustom modal even appears, or does it happen later in the process? It would also be helpful to know if you’ve identified why the server is responding slowly in those instancesis it a hosting issue or perhaps a delay in the Kustom response?
Could you please verify if there are any error messages in the log?
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