redsand
Forum Replies Created
-
Forum: Reviews
In reply to: [RS Head Cleaner Lite] ламает сайтHi Borodkoleg,
I have to ask, why would you post a negative review without even submitting a support request first?
Right on the main plugin page we have this notice:
As with any JS/CSS minification & caching plugin, it’s important to test, test, test. Because of the type of plugin it is, this plugin may not work for every site out there, but that does not mean the plugin is broken. If you have any issues, please submit a support request so we can look into it and make it as compatible as possible for everyone.
Please ask yourself this…When developers spend so much time developing free plugins for the WordPress community, is it really ok to post a 1 star review without making any reasonable effort to receive support? That’s simply not the right way to handle things.
If you have an issue with something, submit a support request first, and give the author time to respond. We provide free support for our plugins…all you have to do is submit a support request at the WordPress Plugin Support Page. We provide some of the best support out there.
You might want to take a moment to check out these two posts:
I would ask that you reconsider your rating.
– Scott
Forum: Reviews
In reply to: [WP-SpamShield] Incognito results in Javascript errorHi macdonjo,
I’m sorry to hear that you had an issue.
However, I have to ask, why would you post a negative review without even submitting a support request first? This post should be a support request, not a review.
The plugin works just fine in Chrome Incognito mode. If you are having an issue, then there is something else causing the issue, either in your browser (such as extensions that disable JavaScript or cookies) or in your site. It’s not an issue with the plugin.
It is important for all plugin users to read the documentation. Please take a few minutes to work through the Troubleshooting Guide and FAQs, as these solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.)
Please take special note of FAQ 9, as it specifically addresses your issue:
“Q: I think a legitimate user or comment may have been blocked. What’s going on here and what do I do?” Read the full FAQ: http://www.redsandmarketing.com/plugins/wp-spamshield/faqs/#faqs_9For the rest of the FAQ, please click here to read it.
From the Troubleshooting Guide:
If this message comes up consistently even after JavaScript and cookies are enabled, then there most likely is an installation problem, site configuration issue, plugin conflict, or JavaScript conflict.
For the rest of the Troubleshooting Guide, please click here to read it.
If the information provided doesn’t solve the issue for you, we can help you fix the issue on your site. We’ll need a bit more info from you on the specifics, and will need to email back and forth, so please head over to the WP-SpamShield Support Form, and take a moment to fill out a support request. That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.
Please ask yourself this…When developers spend so much time developing free plugins for the WordPress community, is it really ok to post a 1-star review without making any reasonable effort to receive support? That’s simply not the right way to handle things.
If you have an issue with something, submit a support request first, and give the author time to respond. We provide free support for our plugins…all you have to do is submit a support request at the WP-SpamShield Support Page. We provide some of the best support out there.
You might want to take a moment to check out these two posts:
I would ask that you reconsider your rating, as it simply isn’t accurate or fair. Reviews like this simply do not help the global WordPress community.
– Scott
Forum: Plugins
In reply to: [WP-SpamShield] Problem with registration formHi Azifaral,
If you got an error message when you visited the site, it may have been that the site was running maintenance of that the firewall put a temporary block due to some bad network activity in your area recently. We have the site monitored externally for downtime, and don’t have any record of it being down. Either way, I’ve reset it so you shouldn’t have any issue.
Please retry the FAQs and Troubleshooting Guide, and we’ll be happy to help you out.
– Scott
Forum: Plugins
In reply to: [WP-SpamShield] Problem with registration formHi there Azifaral,
I’m sorry to hear about the issue you’re having. Thank you! We’re glad you like it. 🙂
We have found a bug in 1.9.8.5 that we are currently fixing. It’s most likely what’s causing the problem and we will have a new release out today with the fix. It affects certain AJAX requests, so that would make sense if there is an issue between the two plugins. We’ll do some testing with the Login with Ajax plugin to confirm.
However, it is possible that this isn’t the issue, and that there is a more specific conflict on your site.
We will be happy to help you out. You will need to take the following steps:
- The Troubleshooting Guide and FAQs are the place to start.
Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.)
Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.
- Submit a support request at the WP-SpamShield Support Form, our main support channel for the plugin. We have an excellent diagnostic process.
That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.
– Scott
Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.
Forum: Plugins
In reply to: [WP-SpamShield] Serious bug in wp-spamshield.1.9.8.5Hi there Nanowisdoms,
I’m sorry to hear about the issue you’re having.
There is a bug in 1.9.8.5 that we are currently fixing. It’s most likely what’s causing the problem and we will have a new release out today with the fix.
However, it is possible that this isn’t the issue, and that there is a more specific conflict on your site.
We will be happy to help you out. You will need to take the following steps:
- The Troubleshooting Guide and FAQs are the place to start.
Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.)
Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.
- Submit a support request at the WP-SpamShield Support Form, our main support channel for the plugin. We have an excellent diagnostic process.
That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.
– Scott
Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.
Forum: Plugins
In reply to: [Search Everything] Error Saving CSS Colors on Settings PageSTILL not fixed…
No worries.
Glad you found a resolution with the other plugin author. 🙂
Sounds like a plan. If you do have any issues in the future, we’ll be happy to help.
Have a good one.
– Scott
I can also vouch for the excellent quality of this plugin. (I’m also a plugin developer and deal heavily in cybersecurity.) Sucuri security is one of the most well thought-out and executed security plugins for WordPress. We used to recommend only two all-in-one security plugins to our clients, this and one other. Now we’ve reduced that down to only one all-in-one security plugin that we recommend…this one. There will always be additional areas of a site to harden, and one should never rely solely on one plugin, since there are so many ways to attack a site. However this gives users and excellent start, and is a powerful tool for increasing WordPress site security.
@tony: You absolutely should stand up for your product and your crew. I see nothing wrong with what you said.
As noted above:
Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.
If you have any further questions please address them there.
Hi ac1643,
That sounds like another plugin is interfering with the normal plugin behavior, there may be some kind of conflict, your cache settings may be incorrectly configured, or there may be another configuration issue at play. There are a number of issues that could cause something like that.
A while back you had a thread about using Plugin Organizer with WP-SpamShield, and I advised you not to alter WP-SpamShield’s behavior with it. Using Plugin Organizer could cause the kind of problems you’re having. And then possibly if you uninstalled it without clearing the cache, or things of that nature. It could also have to do with rewrite rules either in WordPress or .htaccess, or other server configuration issues. If you’re getting a 404 at the file’s normal URL, that is an indicator that something odd is going on.
WP-SpamShield does load the jscripts.php file when logged out – that would make no sense for it to not load when users are logged out. You’re really only going to get spam from non-users, who would by definition, not be logged in. (Keep in mind that if you’re using Compatibility Mode, this file will not load for either logged in or logged out users.)
At the top of the support forum there is a sticky post that we ask users to read first because it guides you to excellent troubleshooting options we have already put together for our plugin users.
We will be happy to help you out. You will need to take the following steps:
- The Troubleshooting Guide and FAQs are the place to start.
Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.)Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.
- Submit a support request at the WP-SpamShield Support Form, our main support channel for the plugin. We have an excellent diagnostic process.
That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.
– Scott
Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.
Forum: Plugins
In reply to: [WordPress Inspector] Plugin Violates Developer GuidelinesI am well aware of that, because I wrote those guidelines.
I know. 🙂 And it’s a good rule.
Well, all I can do is let you guys know. I have a slightly different view on that, since it doesn’t ever say that the admin email is being transmitted, but no worries. It’s ultimately your call as to what does or does not. I wrote the post based on my opinion of the matter. We get analytical and long-winded sometimes, but then that’s our job.
Thanks for giving a look. I hope the developer reads this, and at least improves the communication with the user.
Forum: Plugins
In reply to: [WordPress Inspector] Plugin Violates Developer Guidelines@jan,
Thanks again. I did drop a not to the plugins team.
I’m not sure how you could come to that conclusion. The docs are vague at best, and there is no mention in the plugin’s admin that anything is being sent to their server.
The site URL and email in the admin just look like settings to an average user.
I’m a developer, and so are you, but look at it from a user perspective. Most people have no idea what it does. We were testing it out, and I audited the plugin code, as noted above.
The developer guidelines are pretty clear that any sending of the admin email to their server without explicit permission is a no-go.
Sure, if people read the code, like you and I do, they won’t be surprised, but most users don’t.
Anyway, I appreciate your looking into it.
I thought the plugin looked interesting. I just think that as-is, it doesn’t build a lot of trust, because it’s not exactly transparent about the data use.
Forum: Plugins
In reply to: [WordPress Inspector] Plugin Violates Developer GuidelinesHi Jan,
Thanks for taking a look.
What about the “sending the admin’s email address back to your own servers without permission of the user is not allowed” part. It sends the email to its server, and that is not mentioned anywhere in the docs, or on the plugin admin.
– Scott
Forum: Plugins
In reply to: [WordPress Inspector] Plugin Violates Developer GuidelinesAfter you run the test, you get a spam email from info [at] mailmunch [dot] co with the following:
Hi there,
Welcome to WordPress Inspector!
WordPress is a great platform that powers over 25% of internet sites. But without taking the right precautions, you could end up with a sluggish site.
We have analyzed hundreds of thousands of WordPress sites and found that there are a few common causes of WordPress performance issues. We’ll help you test your WordPress site for speed, performance and security issues.
Perform a Full Inspection
If you have not performed a full inspection of your WordPress site yet, I strongly recommend you to install our free WordPress plugin and run a full inspection. Full inspection analyzes all your active plugins and theme for known issues.
How do you speed up WordPress?
1. Choose a good host
2. Start with a solid framework/theme
3. Use an effective caching plugin
4. Use a content delivery network (CDN)
5. Optimize images
6. Optimize your WordPress database
7. Disable hotlinking of your contentIn the next few days, I’ll send you some more proven tips to improve your WordPress. Meanwhile, make sure to install our free WordPress plugin here: <URL removed>
Have a great day!
—
Regards,John Davier,
WordPress InspectorWordPress Inspector by MailMunch Inc.
Unsubscribe
Now, it should be noted, that while there is a vague mention of “Your WordPress URL, Theme and Plugins” being “sent” to wordpress [dot] inspector [dot] io, there is no mention of this in the admin. There is also no mention or request for consent for them collecting your email address. Most users would not consent if they knew.
After auditing the plugin, here is a full list of items that are sent to the plugin authors’ website:
- WordPress Version
- Theme, and all its details: Theme Name, Theme URI, Theme Description, Theme Author, Theme Author URI, Theme Version, Theme TestDomain
- A list of all plugins, and the details of each plugin: Plugin Name, Plugin Slug, Plugin URI, Description, Plugin Author, Plugin Author URI, Plugin, Author Name, Plugin Title, Plugin Version
- WordPress URL
- The Admin Email Address – which immediately gets added to their email list, and they start the email spam. As noted above: “sending the admin’s email address back to your own servers without permission of the user is not allowed”
That’s a LOT of info. And while it goes to an https:// URL, it is not encrypted or encoded in any way. So all that data is sent in the CLEAR, and can potentially be intercepted. Not good.
Forum: Plugins
In reply to: [WP-SpamShield] Support for Discuz commentsAt the top of the support forum there is a sticky post that we ask users to read first because it guides you to excellent troubleshooting options we have already put together for our plugin users.
We will be happy to help you out. You will need to take the following steps:
- The Troubleshooting Guide and FAQs are the place to start.
Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.)
Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.
- Submit a support request at the WP-SpamShield Support Form, our main support channel for the plugin. We have an excellent diagnostic process.
That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.
– Scott
Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.
- The Troubleshooting Guide and FAQs are the place to start.