Problem with registration form

  • Resolved Azifaral

    (@azifaral)


    9 years, 11 months ago

    Hello,

    I use WP-SpamShield Anti-Spam Plugin for a long time and I am very happy and it’s really great plugin !!! But now I discovered one small problem that I can not solve, and that after installing WP-SpamShield Anti-Spam in my registration form and the Name, Lastname etc. (see picture http://prntscr.com/bdy198) when it disables these items are not there. How do I disable it? Unfortunately, I have a problem with compactability at another plugin – Login with Ajax.

    Thanks for the help.
    Azifaral

    https://wordpress.org/plugins/wp-spamshield/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor redsand

    (@redsand)

    9 years, 11 months ago

    Hi there Azifaral,

    I’m sorry to hear about the issue you’re having. Thank you! We’re glad you like it. 🙂

    We have found a bug in 1.9.8.5 that we are currently fixing. It’s most likely what’s causing the problem and we will have a new release out today with the fix. It affects certain AJAX requests, so that would make sense if there is an issue between the two plugins. We’ll do some testing with the Login with Ajax plugin to confirm.

    However, it is possible that this isn’t the issue, and that there is a more specific conflict on your site.

    We will be happy to help you out. You will need to take the following steps:

    1. The Troubleshooting Guide and FAQs are the place to start.

      Please take a few minutes to work through these, as they solve over 90% of issues users have. (Please be sure to follow all the steps, not just read through them.)

      Once you have gone through the Troubleshooting Guide and FAQs, if that doesn’t solve the issue, we’ll need a bit more info from you on the specifics, and we’ll need to email back and forth, so you should move on to the next step.

    2. Submit a support request at the WP-SpamShield Support Form, our main support channel for the plugin. We have an excellent diagnostic process.

    That will allow us to help you diagnose this, find out what the real issue is, and get things working right for you.

    – Scott

    Please note that the WP-SpamShield Support page is our main support venue, not the WordPress forums here, so that will always be the best way to get a quick response and resolve any tech support issues.

    Thread Starter Azifaral

    (@azifaral)

    9 years, 11 months ago

    Hi Scott,

    Unfortunately, the problem about which I wrote them even after today’s update. Still, after installing and activating the plugin WP-SpamShield Anti-Spam comes to the fact that the registration form, these are also the Name, Lastname and Nick, which is bad, and it means that I can use WP-SpamShield. And it has a connection with other plugins, you’ve authentication turned off and when I look at /wp-login.php?action=register so there are those extra items.

    I wanted to look at the link you wrote (Troubleshooting Guide, FAQs), but I http://www.redsandmarketing.com page displays the error 503 Service Unavailable, and so I write here again.

    Azifaral

    Plugin Contributor redsand

    (@redsand)

    9 years, 11 months ago

    Hi Azifaral,

    If you got an error message when you visited the site, it may have been that the site was running maintenance of that the firewall put a temporary block due to some bad network activity in your area recently. We have the site monitored externally for downtime, and don’t have any record of it being down. Either way, I’ve reset it so you shouldn’t have any issue.

    Please retry the FAQs and Troubleshooting Guide, and we’ll be happy to help you out.

    – Scott

Viewing 3 replies - 1 through 3 (of 3 total)

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