rafiqulsakib
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Hello @mathse ,
Sorry for the experience. Usually, if you click on “Allow” the banner should disappear for the next 5 years and if you click “No thanks” the banner should be gone for the next 90 days that’s how it was implemented. The same goes for the banner which shows discounts and offers and it shouldn’t appear within next month.
Caching plugin or server cache might be responsible for this issue. Do you have Memcache or any kind of caching plugin active on your site? If so, it might be caused by caching plugin. Can you please provide me the name of your caching plugin or which server cache are you using on your site? Please provide me with some screenshots so that we can create the issue on our environment and provide a permanent fix.
We can provide you with custom CSS to remove the banner permanently if your caching plugin still causing this issue. Let me know your thoughts.
Hi @hakanai,
Please, go to your Theme > Customiser > Additional CSS, and then use that custom css code i just gave you earlier. I have checked it and it’s working perfectly according to your requirements. Also change the pages to check if it’s working or not.
Please let me know if that works.
Regards,
Sakib