rafaelsuubalm
Forum Replies Created
Viewing 5 replies - 1 through 5 (of 5 total)
-
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Refund Order Problem via StripeHi all,
Sorry, it took a while. Had a busy couple of days.
I found which plugin that causes this error. Payment Plugins for Stripe WooCommerce is the culprit. I initially had this plugin active even though I did off in the WooCommerce>Settings>Payment. But looks like the plugin needs to be deactive totally to make this issue goes away.
Thanks all!
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Refund Order Problem via StripeHi @tamirat22 and @nixiack8!
Thank you all for responding.
I have updated the database now. No issues here.
I have also updated those outdated templates based on the resource given. I upload the new WooCommerce template files to the appropriate theme files and for the original/old files, I just renamed them.
Example:
Old file rename: customer-completed-order.php to customer-completed-order-old.phpI also have double-checked on the API keys and webhooks from Stripe, I replaced them even though the key is still the same, but as you said, just replaced them to double-check. Both Live and Test modes are checked.
Just note that for webhooks, I just inserted them recently after @rainfallnixfig replied above.
After all these steps are done, I did a test purchase twice. Then, I tried to refund via Stripe. Still having the same issue – “No such charge:” error prompted.
In Stripe Dashboard, the test purchases are successfully captured for the test mode.
Below is the current status report:-
### WordPress Environment ### WordPress address (URL): https://suubalm.com.my Site address (URL): https://suubalm.com.my WC Version: 6.8.2 REST API Version: ✔ 6.8.2 WC Blocks Version: ✔ 8.0.0 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.2 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1q-fips SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.8.2 WC Database Prefix: wp_ Total Database Size: 796.89MB Database Data Size: 542.15MB Database Index Size: 254.74MB wp_woocommerce_sessions: Data: 0.08MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 1.52MB + Index: 0.30MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 10.52MB + Index: 6.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ip2nation: Data: 2.52MB + Index: 2.52MB + Engine InnoDB ip2nationCountries: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 7.02MB + Index: 3.98MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 3.02MB + Index: 3.09MB + Engine InnoDB wp_ac_abandoned_cart_history_lite: Data: 3.03MB + Index: 0.00MB + Engine InnoDB wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB wp_ac_guest_abandoned_cart_history_lite: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_ac_sent_history_lite: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_aepc_logs: Data: 46.52MB + Index: 0.00MB + Engine InnoDB wp_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.25MB + Index: 0.36MB + Engine InnoDB wp_comments: Data: 3.52MB + Index: 1.92MB + Engine InnoDB wp_failed_jobs: Data: 0.16MB + Index: 0.00MB + Engine InnoDB wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_gens_raf: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gens_rafmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_gf_entry: Data: 48.58MB + Index: 6.03MB + Engine InnoDB wp_gf_entry_meta: Data: 96.64MB + Index: 139.02MB + Engine InnoDB wp_gf_entry_notes: Data: 11.52MB + Index: 3.03MB + Engine InnoDB wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gf_form_meta: Data: 0.20MB + Index: 0.00MB + Engine InnoDB wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_gf_form_view: Data: 0.50MB + Index: 0.44MB + Engine InnoDB wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_grab_state_code: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_hustle_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_hustle_modules_meta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB wp_hustle_tracking: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_icl_mo_files_domains: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_strings: Data: 12.52MB + Index: 16.06MB + Engine InnoDB wp_icl_string_packages: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_icl_string_pages: Data: 2.52MB + Index: 1.52MB + Engine InnoDB wp_icl_string_positions: Data: 0.14MB + Index: 0.05MB + Engine InnoDB wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_string_translations: Data: 9.52MB + Index: 4.52MB + Engine InnoDB wp_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_translate: Data: 7.52MB + Index: 0.14MB + Engine InnoDB wp_icl_translate_job: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_icl_translations: Data: 0.33MB + Index: 0.88MB + Engine InnoDB wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_translation_status: Data: 5.52MB + Index: 0.13MB + Engine InnoDB wp_image_compression_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailchimp_carts: Data: 0.03MB + Index: 0.00MB + Engine InnoDB wp_mailchimp_jobs: Data: 0.09MB + Index: 0.00MB + Engine InnoDB wp_mailerlite_checkouts: Data: 91.59MB + Index: 0.00MB + Engine InnoDB wp_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 9.22MB + Index: 0.58MB + Engine InnoDB wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_postmeta: Data: 31.56MB + Index: 30.11MB + Engine InnoDB wp_posts: Data: 36.52MB + Index: 3.75MB + Engine InnoDB wp_pys_stat_landing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_product_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_campaing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_content: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_medium: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_source: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_redirection_404: Data: 0.17MB + Index: 0.05MB + Engine InnoDB wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_redirection_logs: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides: Data: 0.14MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rg_form_meta: Data: 0.19MB + Index: 0.00MB + Engine InnoDB wp_rg_form_view: Data: 0.08MB + Index: 0.06MB + Engine InnoDB wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rg_lead: Data: 6.52MB + Index: 0.70MB + Engine InnoDB wp_rg_lead_detail: Data: 6.52MB + Index: 15.06MB + Engine InnoDB wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rg_lead_meta: Data: 2.52MB + Index: 3.44MB + Engine InnoDB wp_rg_lead_notes: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_rsgiftvoucher: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rspointexpiry: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rsrecordpoints: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_rs_expiredpoints_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rs_templates_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_slp_extendo_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_store_locator: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_sumo_reward_encashing_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sumo_reward_send_point_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_usermeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB wp_users: Data: 0.14MB + Index: 0.14MB + Engine InnoDB wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.03MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.41MB + Index: 0.34MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.75MB + Engine InnoDB wp_wc_order_stats: Data: 1.52MB + Index: 0.48MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wdi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wdi_themes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wdr_order_item_discounts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_wdr_rules: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woo_sr_cart_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woo_sr_orders: Data: 0.33MB + Index: 0.22MB + Engine InnoDB wp_woo_sr_order_items: Data: 0.20MB + Index: 0.13MB + Engine InnoDB wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 0.47MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpml_mails: Data: 63.56MB + Index: 0.00MB + Engine InnoDB wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_indexable: Data: 4.52MB + Index: 1.88MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.19MB + Index: 0.28MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.30MB + Index: 0.23MB + Engine InnoDB wp_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### amn_exact-metrics: 1 attachment: 3153 blocks: 34 bnfw_notification: 1 custom_css: 1 customize_changeset: 1 featured_item: 16 forminator_quizzes: 1 ml-slide: 1 ml-slider: 1 nav_menu_item: 163 o-discount: 1 o-list: 1 oembed_cache: 25 page: 143 popup: 9 popup_theme: 8 post: 60 product: 127 product_variation: 130 pys_event: 8 revision: 2047 sd2_custom_slide: 4 sdslide: 1 shop_coupon: 122 shop_order: 4609 shop_order_refund: 32 sp_easy_accordion: 21 spucpt: 1 user_registration: 1 wpcode: 2 wpcr3_review: 1 wpforms: 1 wppopups: 1 wpsl_stores: 1203 ywar_reviews: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (66) ### Gravity Forms: by Gravity Forms – 2.6.6 WPML Multilingual CMS: by OnTheGoSystems – 4.2.4.1 Akismet Anti-Spam: by Automattic – 5.0 All-in-One WP Migration: by ServMask – 7.64 Classic Editor: by WordPress Contributors – 1.6.2 Cloudflare: by Cloudflare Inc. – 4.11.0 Code Snippets: by Code Snippets Pro – 3.2.0 Custom Content by Country (from Shield Security): by AptoWeb – 3.1.2 Customer Reviews for WooCommerce: by CusRev – 5.3.4 Disable Emojis (GDPR friendly): by Ryan Hellyer – 1.7.4 Duplicate Page: by mndpsingh287 – 4.4.9 Easy Accordion: by ShapedPlugin – 2.1.17 Facebook for WooCommerce: by Facebook – 2.6.21 Flexible Checkout Fields: by WP Desk – 3.4.1 DHL Express Live Rates: by Octolize – 2.1.1 Forminator: by WPMU DEV – 1.17.2 Gravity Forms Multilingual: by OnTheGoSystems – 1.5.0 Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.1 Health Check & Troubleshooting: by The WordPress.org community – 1.4.5 ShopBack PayLater - buy now, pay later: by ShopBack PayLater – 2.3.62 WPCode - Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.2 Mailchimp for WooCommerce: by Mailchimp – 2.7.3 Members: by MemberPress – 3.2.1 Nextend Social Login: by Nextendweb – 3.1.5 PixelYourSite PRO: by PixelYourSite – 9.2.0 Popup Maker: by Popup Maker – 1.16.7 Product Reviews Import Export for WooCommerce: by WebToffee – 1.4.6 Purchased Items Column WooCommerce: by pipdig – 1.5 QR Code Woocommerce: by Gangesh Matta – 2.0.5 Redirection: by John Godley – 5.3.2 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Slider Revolution: by ThemePunch – 5.4.8 Search Regex: by John Godley – 3.0.5 SiteGround Optimizer: by SiteGround – 7.2.1 Shortcodes Ultimate: by Vladimir Anokhin – 5.12.0 WooCommerce - Show only lowest prices in variable products: by Fernando Tellado – 0.9.31 Sitemap: by webvitaly – 4.3 SlideDeck: by SlideDeck – 5.4.1 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.19 Video PopUp: by Alobaidi – 1.1.3 Woocommerce autocomplete checkout address: by Acespritech Solutions Pvt. Ltd. – 1.1.0 Woo Discount Rules PRO 2.0: by Flycart – 2.4.4 Woo Discount Rules: by Flycart – 2.4.4 WooCommerce Easy Duplicate Product: by WPGem.com – 0.2.0.2 MailerLite - WooCommerce integration: by MailerLite – 1.7.6 Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.2 WooCommerce Order Test - WP Fix It: by WP Fix It – 2.1 Country Based Restrictions for WooCommerce: by zorem – 3.3 Product Feed PRO for WooCommerce: by AdTribes.io – 11.8.4 Payment Plugins for Stripe WooCommerce: by Payment Plugins support@paymentplugins.com – 3.3.26 Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.13.0 WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.9 WooCommerce GrabPay Gateway: by GrabPay – 2.0.3 WooCommerce Stripe Gateway: by WooCommerce – 6.6.0 WooCommerce: by Automattic – 6.8.2 WooSidebars: by WooCommerce – 1.4.6 Yoast SEO: by Team Yoast – 19.6 WP Mail Logging: by Wysija – 1.10.4 WP Mail SMTP: by WPForms – 3.5.2 WP Rollback: by GiveWP.com – 1.7.1 WP Store Locator - CSV Manager: by Tijmen Smit – 1.1.2 WP Store Locator: by Tijmen Smit – 2.2.235 Refer a Friend for WooCommerce PREMIUM: by WPGens – 2.3.15 WPML String Translation: by OnTheGoSystems – 2.10.2 WPML Translation Management: by OnTheGoSystems – 2.8.3 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.6 ### Inactive Plugins (20) ### Checkout Address Sugessions for WooCommerce: by Raman – 1.2.9 Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.8.2 GTM4WP: by Thomas Geiger – 1.16.1 MetaSlider: by MetaSlider – 3.27.8 PayPal for WooCommerce: by Angell EYE – 1.5.7 Pixel Caffeine: by AdEspresso – 2.3.3 PixelYourSite: by PixelYourSite – 9.2.0 Preorders for WooCommerce: by Bright Plugins – 1.2.7 Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 5.1.2 Slider Revolution: by ThemePunch – 5.4.8 Stripe Payment Plugin for WooCommerce: by WebToffee – 3.7.4 SUMO Reward Points: by Fantastic Plugins – 19.3 WebP Express: by Bjørn Rosell – 0.25.5 WooCommerce Admin: by WooCommerce – 3.3.2 WooCommerce Country Restrictions - Advanced: by WP Super Admins – 1.14.0 Woocommerce Login / Sign-up Lite: by phoeniixx – 4.0 WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2 WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.2.4 WPML String Translation: by OnTheGoSystems – 2.10.2 WP Snow Effect: by WPManiax – 1.1.15 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: by – 1.7.2 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: MYR (RM) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #62 - shop/ Cart: #48651 - cart-2/ Checkout: #48652 - checkout-2/ My account: #59 - my-account/ Terms and conditions: #1574 - terms-and-conditions/ ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.14.2 Parent Theme Author URL: http://www.uxthemes.com/ WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome-child/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome-child/woocommerce/emails/customer-completed-order.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/add-to-cart/variable.php flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome-child/woocommerce/single-product-reviews.php flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-09-04 04:30:08 +08:00 Options: ✔ Notes: 90 Onboarding: completed ### Action Scheduler ### Canceled: 1 Oldest: 2022-08-04 16:00:36 +0000 Newest: 2022-08-04 16:00:36 +0000 Complete: 10,099 Oldest: 2022-08-04 08:54:15 +0000 Newest: 2022-09-04 03:59:54 +0000 Failed: 4 Oldest: 2020-01-07 01:46:55 +0000 Newest: 2020-01-07 01:46:55 +0000 Pending: 9 Oldest: 2022-09-04 04:12:59 +0000 Newest: 2022-09-04 11:15:02 +0000 ### Status report information ### Generated at: 2022-09-04 12:02:42 +08:00Below are the Stripe logs:-
2022-09-04T00:44:18+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== account ====End Log==== 2022-09-04T02:35:56+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== account ====End Log==== 2022-09-04T02:35:58+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== account ====End Log==== 2022-09-04T02:36:07+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== tokens/pii_1Le8gsIcWvsmZiZkRat5kHZg request: Array ( ) ====End Log==== 2022-09-04T02:36:32+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== account ====End Log==== 2022-09-04T02:36:33+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== account ====End Log==== 2022-09-04T03:47:31+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== account ====End Log==== 2022-09-04T03:49:06+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== sources/src_1Le9pUIcWvsmZiZkwdmjI4NN ====End Log==== 2022-09-04T03:49:07+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== customers request: Array ( [email] => rafael@suubalm.com [description] => Name: Rafael Iqbal, Guest [name] => Rafael Iqbal [metadata] => Array ( ) [preferred_locales] => Array ( [0] => en-US ) ) ====End Log==== 2022-09-04T03:49:07+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== Info: Begin processing payment for order 51875 for the amount of 149.80 ====End Log==== 2022-09-04T03:49:07+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== payment_intents request: Array ( [source] => src_1Le9pUIcWvsmZiZkwdmjI4NN [amount] => 14980 [currency] => myr [description] => Suu Balm® | #MadeToSoothe - Order 51875 [metadata] => Array ( [customer_name] => Rafael Iqbal [customer_email] => rafael@suubalm.com [order_id] => 51875 [site_url] => https://suubalm.com.my ) [capture_method] => automatic [payment_method_types] => Array ( [0] => card ) [customer] => cus_MMtclJAHxKXVfW [statement_descriptor] => Suu Balm™ [shipping] => Array ( [name] => Rafael Iqbal [address] => Array ( [line1] => B9-09-16 [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah [city] => Subang Jaya [country] => MY [postal_code] => 47610 [state] => SGR ) ) ) ====End Log==== 2022-09-04T03:49:08+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== Stripe PaymentIntent pi_3Le9pXIcWvsmZiZk0XTtacnJ initiated for order 51875 ====End Log==== 2022-09-04T03:49:08+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== payment_intents/pi_3Le9pXIcWvsmZiZk0XTtacnJ/confirm request: Array ( [source] => src_1Le9pUIcWvsmZiZkwdmjI4NN ) ====End Log==== 2022-09-04T03:49:10+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== Stripe PaymentIntent pi_3Le9pXIcWvsmZiZk0XTtacnJ succeeded for order 51875 ====End Log==== 2022-09-04T03:49:10+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== Processing response: stdClass Object ( [id] => ch_3Le9pXIcWvsmZiZk0nkrnbr6 [object] => charge [amount] => 14980 [amount_captured] => 14980 [amount_refunded] => 0 [application] => [application_fee] => [application_fee_amount] => [balance_transaction] => txn_3Le9pXIcWvsmZiZk0Ol04gys [billing_details] => stdClass Object ( [address] => stdClass Object ( [city] => Subang Jaya [country] => MY [line1] => B9-09-16 [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah [postal_code] => 47610 [state] => SGR ) [email] => rafael@suubalm.com [name] => Rafael Iqbal [phone] => 0192641224 ) [calculated_statement_descriptor] => SUU BALMTM [captured] => 1 [created] => 1662263348 [currency] => myr [customer] => cus_MMtclJAHxKXVfW [description] => Suu Balm® | #MadeToSoothe - Order 51875 [destination] => [dispute] => [disputed] => [failure_balance_transaction] => [failure_code] => [failure_message] => [fraud_details] => stdClass Object ( ) [invoice] => [livemode] => [metadata] => stdClass Object ( [customer_email] => rafael@suubalm.com [customer_name] => Rafael Iqbal [order_id] => 51875 [site_url] => https://suubalm.com.my ) [on_behalf_of] => [order] => [outcome] => stdClass Object ( [network_status] => approved_by_network [reason] => [risk_level] => normal [risk_score] => 50 [seller_message] => Payment complete. [type] => authorized ) [paid] => 1 [payment_intent] => pi_3Le9pXIcWvsmZiZk0XTtacnJ [payment_method] => src_1Le9pUIcWvsmZiZkwdmjI4NN [payment_method_details] => stdClass Object ( [card] => stdClass Object ( [brand] => visa [checks] => stdClass Object ( [address_line1_check] => pass [address_postal_code_check] => pass [cvc_check] => pass ) [country] => US [exp_month] => 12 [exp_year] => 2034 [fingerprint] => j397MDurXXkDZVls [funding] => credit [installments] => [last4] => 4242 [mandate] => [network] => visa [three_d_secure] => [wallet] => ) [type] => card ) [receipt_email] => rafael@suubalm.com [receipt_number] => [receipt_url] => https://pay.stripe.com/receipts/payment/CAcaFwoVYWNjdF8xOGhBM3FJY1d2c21aaVprKLXA0JgGMgZqvtUKSr86LBYyHKzQ4Qd8DRziPgpDarWktQhP-6IKbfC4eF3cnEEi1X81Nmv1oKEUPpDX [refunded] => [refunds] => stdClass Object ( [object] => list [data] => Array ( ) [has_more] => [total_count] => 0 [url] => /v1/charges/ch_3Le9pXIcWvsmZiZk0nkrnbr6/refunds ) [review] => [shipping] => stdClass Object ( [address] => stdClass Object ( [city] => Subang Jaya [country] => MY [line1] => B9-09-16 [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah [postal_code] => 47610 [state] => SGR ) [carrier] => [name] => Rafael Iqbal [phone] => [tracking_number] => ) [source] => stdClass Object ( [id] => src_1Le9pUIcWvsmZiZkwdmjI4NN [object] => source [amount] => [card] => stdClass Object ( [address_line1_check] => pass [address_zip_check] => pass [brand] => Visa [country] => US [cvc_check] => pass [dynamic_last4] => [exp_month] => 12 [exp_year] => 2034 [fingerprint] => j397MDurXXkDZVls [funding] => credit [last4] => 4242 [name] => [three_d_secure] => optional [tokenization_method] => ) [client_secret] => src_client_secret_nqFt36MZ1eIsMjFUVUwUmLxE [created] => 1662263349 [currency] => [flow] => none [livemode] => [metadata] => stdClass Object ( ) [owner] => stdClass Object ( [address] => stdClass Object ( [city] => Subang Jaya [country] => MY [line1] => B9-09-16 [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah [postal_code] => 47610 [state] => SGR ) [email] => rafael@suubalm.com [name] => Rafael Iqbal [phone] => 0192641224 [verified_address] => [verified_email] => [verified_name] => [verified_phone] => ) [statement_descriptor] => [status] => consumed [type] => card [usage] => reusable ) [source_transfer] => [statement_descriptor] => Suu BalmTM [statement_descriptor_suffix] => [status] => succeeded [transfer_data] => [transfer_group] => ) ====End Log==== 2022-09-04T03:49:10+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== balance/history/txn_3Le9pXIcWvsmZiZk0Ol04gys ====End Log==== 2022-09-04T03:54:47+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== account ====End Log==== 2022-09-04T03:54:49+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== account ====End Log==== 2022-09-04T03:54:56+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== tokens/pii_1Le9v8IcWvsmZiZkDF3sA23a request: Array ( ) ====End Log==== 2022-09-04T03:56:03+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== sources/src_1Le9wDIcWvsmZiZkzsVLrrdZ ====End Log==== 2022-09-04T03:56:03+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== customers request: Array ( [email] => rafael@suubalm.com [description] => Name: Rafael Iqbal, Guest [name] => Rafael Iqbal [metadata] => Array ( ) [preferred_locales] => Array ( [0] => en-US ) ) ====End Log==== 2022-09-04T03:56:04+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== Info: Begin processing payment for order 51878 for the amount of 49.90 ====End Log==== 2022-09-04T03:56:04+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== payment_intents request: Array ( [source] => src_1Le9wDIcWvsmZiZkzsVLrrdZ [amount] => 4990 [currency] => myr [description] => Suu Balm® | #MadeToSoothe - Order 51878 [metadata] => Array ( [customer_name] => Rafael Iqbal [customer_email] => rafael@suubalm.com [order_id] => 51878 [site_url] => https://suubalm.com.my ) [capture_method] => automatic [payment_method_types] => Array ( [0] => card ) [customer] => cus_MMtj5jstpIyYfe [statement_descriptor] => Suu Balm™ [shipping] => Array ( [name] => Rafael Iqbal [address] => Array ( [line1] => B9-09-16 [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah [city] => Subang Jaya [country] => MY [postal_code] => 47610 [state] => SGR ) ) ) ====End Log==== 2022-09-04T03:56:04+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== Stripe PaymentIntent pi_3Le9wGIcWvsmZiZk0fAUQVx1 initiated for order 51878 ====End Log==== 2022-09-04T03:56:04+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== payment_intents/pi_3Le9wGIcWvsmZiZk0fAUQVx1/confirm request: Array ( [source] => src_1Le9wDIcWvsmZiZkzsVLrrdZ ) ====End Log==== 2022-09-04T03:56:07+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== Stripe PaymentIntent pi_3Le9wGIcWvsmZiZk0fAUQVx1 succeeded for order 51878 ====End Log==== 2022-09-04T03:56:07+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== Processing response: stdClass Object ( [id] => ch_3Le9wGIcWvsmZiZk0GUIFBgh [object] => charge [amount] => 4990 [amount_captured] => 4990 [amount_refunded] => 0 [application] => [application_fee] => [application_fee_amount] => [balance_transaction] => txn_3Le9wGIcWvsmZiZk0wiBDnkb [billing_details] => stdClass Object ( [address] => stdClass Object ( [city] => Subang Jaya [country] => MY [line1] => B9-09-16 [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah [postal_code] => 47610 [state] => SGR ) [email] => rafael@suubalm.com [name] => Rafael Iqbal [phone] => 0192641224 ) [calculated_statement_descriptor] => SUU BALMTM [captured] => 1 [created] => 1662263765 [currency] => myr [customer] => cus_MMtj5jstpIyYfe [description] => Suu Balm® | #MadeToSoothe - Order 51878 [destination] => [dispute] => [disputed] => [failure_balance_transaction] => [failure_code] => [failure_message] => [fraud_details] => stdClass Object ( ) [invoice] => [livemode] => [metadata] => stdClass Object ( [customer_email] => rafael@suubalm.com [customer_name] => Rafael Iqbal [order_id] => 51878 [site_url] => https://suubalm.com.my ) [on_behalf_of] => [order] => [outcome] => stdClass Object ( [network_status] => approved_by_network [reason] => [risk_level] => normal [risk_score] => 37 [seller_message] => Payment complete. [type] => authorized ) [paid] => 1 [payment_intent] => pi_3Le9wGIcWvsmZiZk0fAUQVx1 [payment_method] => src_1Le9wDIcWvsmZiZkzsVLrrdZ [payment_method_details] => stdClass Object ( [card] => stdClass Object ( [brand] => visa [checks] => stdClass Object ( [address_line1_check] => pass [address_postal_code_check] => pass [cvc_check] => pass ) [country] => US [exp_month] => 12 [exp_year] => 2034 [fingerprint] => j397MDurXXkDZVls [funding] => credit [installments] => [last4] => 4242 [mandate] => [network] => visa [three_d_secure] => [wallet] => ) [type] => card ) [receipt_email] => rafael@suubalm.com [receipt_number] => [receipt_url] => https://pay.stripe.com/receipts/payment/CAcaFwoVYWNjdF8xOGhBM3FJY1d2c21aaVprKNbD0JgGMgaSKLq_pIY6LBbgqaOWcwylIU2EHObt72XLVczd1vf8AqKMiN5Of9wcVnEO3DZjQ7tDRnh0 [refunded] => [refunds] => stdClass Object ( [object] => list [data] => Array ( ) [has_more] => [total_count] => 0 [url] => /v1/charges/ch_3Le9wGIcWvsmZiZk0GUIFBgh/refunds ) [review] => [shipping] => stdClass Object ( [address] => stdClass Object ( [city] => Subang Jaya [country] => MY [line1] => B9-09-16 [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah [postal_code] => 47610 [state] => SGR ) [carrier] => [name] => Rafael Iqbal [phone] => [tracking_number] => ) [source] => stdClass Object ( [id] => src_1Le9wDIcWvsmZiZkzsVLrrdZ [object] => source [amount] => [card] => stdClass Object ( [address_line1_check] => pass [address_zip_check] => pass [brand] => Visa [country] => US [cvc_check] => pass [dynamic_last4] => [exp_month] => 12 [exp_year] => 2034 [fingerprint] => j397MDurXXkDZVls [funding] => credit [last4] => 4242 [name] => [three_d_secure] => optional [tokenization_method] => ) [client_secret] => src_client_secret_3LVov6vRTOTfvBhbUmVHt2d3 [created] => 1662263765 [currency] => [flow] => none [livemode] => [metadata] => stdClass Object ( ) [owner] => stdClass Object ( [address] => stdClass Object ( [city] => Subang Jaya [country] => MY [line1] => B9-09-16 [line2] => Pangsapuri Angsana, Persiaran Subang Mewah, Taman Subang Mewah [postal_code] => 47610 [state] => SGR ) [email] => rafael@suubalm.com [name] => Rafael Iqbal [phone] => 0192641224 [verified_address] => [verified_email] => [verified_name] => [verified_phone] => ) [statement_descriptor] => [status] => consumed [type] => card [usage] => reusable ) [source_transfer] => [statement_descriptor] => Suu BalmTM [statement_descriptor_suffix] => [status] => succeeded [transfer_data] => [transfer_group] => ) ====End Log==== 2022-09-04T03:56:07+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== balance/history/txn_3Le9wGIcWvsmZiZk0wiBDnkb ====End Log==== 2022-09-04T03:58:48+00:00 DEBUG ====Stripe Version: 6.6.0==== ====Start Log==== account ====End Log====Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Refund Order Problem via StripeHi Mirko,
Thanks for responding!
These are the screenshots.
I just created the webhook and ticked Debug mode>Log error messages after your reply here.
Both plugins are up-to-date even before I had this issue/created this ticket.
After these 2 steps above, I tried to refund via Stripe, but still same error prompted.
Here is the Status for your reference.
### WordPress Environment ### WordPress address (URL): https://suubalm.com.my Site address (URL): https://suubalm.com.my WC Version: 6.8.2 REST API Version: ✔ 6.8.2 WC Blocks Version: ✔ 8.0.0 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.2 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.30 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1q-fips SUHOSIN Installed: – MySQL Version: 5.7.39-42-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.6.1 WC Database Prefix: wp_ Total Database Size: 795.92MB Database Data Size: 541.13MB Database Index Size: 254.79MB wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 1.52MB + Index: 0.30MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 10.52MB + Index: 6.03MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.06MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ip2nation: Data: 2.52MB + Index: 2.52MB + Engine InnoDB ip2nationCountries: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 7.02MB + Index: 4.03MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 3.02MB + Index: 3.09MB + Engine InnoDB wp_ac_abandoned_cart_history_lite: Data: 3.03MB + Index: 0.00MB + Engine InnoDB wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB wp_ac_guest_abandoned_cart_history_lite: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_ac_sent_history_lite: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_aepc_logs: Data: 46.52MB + Index: 0.00MB + Engine InnoDB wp_check_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.25MB + Index: 0.36MB + Engine InnoDB wp_comments: Data: 3.52MB + Index: 1.92MB + Engine InnoDB wp_failed_jobs: Data: 0.16MB + Index: 0.00MB + Engine InnoDB wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_gens_raf: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gens_rafmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_gf_entry: Data: 48.58MB + Index: 6.03MB + Engine InnoDB wp_gf_entry_meta: Data: 96.64MB + Index: 139.02MB + Engine InnoDB wp_gf_entry_notes: Data: 11.52MB + Index: 3.03MB + Engine InnoDB wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gf_form_meta: Data: 0.20MB + Index: 0.00MB + Engine InnoDB wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_gf_form_view: Data: 0.50MB + Index: 0.44MB + Engine InnoDB wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_grab_state_code: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_hustle_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_hustle_modules_meta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB wp_hustle_tracking: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_icl_content_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_core_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_flags: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_languages: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_icl_languages_translations: Data: 0.20MB + Index: 0.13MB + Engine InnoDB wp_icl_locale_map: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_message_status: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_icl_mo_files_domains: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_icl_node: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_reminders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_strings: Data: 12.52MB + Index: 16.06MB + Engine InnoDB wp_icl_string_packages: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_icl_string_pages: Data: 1.52MB + Index: 1.52MB + Engine InnoDB wp_icl_string_positions: Data: 0.14MB + Index: 0.05MB + Engine InnoDB wp_icl_string_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_string_translations: Data: 9.52MB + Index: 4.52MB + Engine InnoDB wp_icl_string_urls: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_icl_translate: Data: 7.52MB + Index: 0.14MB + Engine InnoDB wp_icl_translate_job: Data: 0.06MB + Index: 0.02MB + Engine InnoDB wp_icl_translations: Data: 0.33MB + Index: 0.88MB + Engine InnoDB wp_icl_translation_batches: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_icl_translation_status: Data: 5.52MB + Index: 0.13MB + Engine InnoDB wp_image_compression_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_mailchimp_jobs: Data: 0.09MB + Index: 0.00MB + Engine InnoDB wp_mailerlite_checkouts: Data: 91.59MB + Index: 0.00MB + Engine InnoDB wp_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 9.22MB + Index: 0.58MB + Engine InnoDB wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_postmeta: Data: 31.56MB + Index: 30.11MB + Engine InnoDB wp_posts: Data: 36.52MB + Index: 3.75MB + Engine InnoDB wp_pys_stat_landing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_product_order: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_campaing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_content: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_medium: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_source: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_redirection_404: Data: 0.16MB + Index: 0.05MB + Engine InnoDB wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_redirection_logs: Data: 0.06MB + Index: 0.05MB + Engine InnoDB wp_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides: Data: 0.14MB + Index: 0.00MB + Engine InnoDB wp_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rg_form_meta: Data: 0.19MB + Index: 0.00MB + Engine InnoDB wp_rg_form_view: Data: 0.08MB + Index: 0.06MB + Engine InnoDB wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rg_lead: Data: 6.52MB + Index: 0.70MB + Engine InnoDB wp_rg_lead_detail: Data: 6.52MB + Index: 15.06MB + Engine InnoDB wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rg_lead_meta: Data: 2.52MB + Index: 3.44MB + Engine InnoDB wp_rg_lead_notes: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_rsgiftvoucher: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rspointexpiry: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rsrecordpoints: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_rs_expiredpoints_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rs_templates_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_slp_extendo_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_store_locator: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_sumo_reward_encashing_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sumo_reward_send_point_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.08MB + Index: 0.05MB + Engine InnoDB wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_usermeta: Data: 4.52MB + Index: 4.03MB + Engine InnoDB wp_users: Data: 0.14MB + Index: 0.14MB + Engine InnoDB wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.41MB + Index: 0.34MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.09MB + Index: 0.11MB + Engine InnoDB wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.75MB + Engine InnoDB wp_wc_order_stats: Data: 1.52MB + Index: 0.48MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wdi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wdi_themes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wdr_order_item_discounts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB wp_wdr_rules: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woo_sr_cart_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woo_sr_orders: Data: 0.33MB + Index: 0.22MB + Engine InnoDB wp_woo_sr_order_items: Data: 0.20MB + Index: 0.13MB + Engine InnoDB wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 0.47MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpml_mails: Data: 63.56MB + Index: 0.00MB + Engine InnoDB wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_indexable: Data: 4.52MB + Index: 1.88MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.19MB + Index: 0.28MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.30MB + Index: 0.23MB + Engine InnoDB wp_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### amn_exact-metrics: 1 attachment: 3153 blocks: 34 bnfw_notification: 1 custom_css: 1 customize_changeset: 1 featured_item: 16 forminator_quizzes: 1 ml-slide: 1 ml-slider: 1 nav_menu_item: 163 o-discount: 1 o-list: 1 oembed_cache: 25 page: 143 popup: 9 popup_theme: 8 post: 60 product: 127 product_variation: 130 pys_event: 8 revision: 2047 sd2_custom_slide: 4 sdslide: 1 shop_coupon: 122 shop_order: 4607 shop_order_refund: 32 sp_easy_accordion: 21 spucpt: 1 user_registration: 1 wpcode: 2 wpcr3_review: 1 wpforms: 1 wppopups: 1 wpsl_stores: 1203 ywar_reviews: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (66) ### Gravity Forms: by Gravity Forms – 2.6.6 WPML Multilingual CMS: by OnTheGoSystems – 4.2.4.1 Akismet Anti-Spam: by Automattic – 5.0 All-in-One WP Migration: by ServMask – 7.64 Classic Editor: by WordPress Contributors – 1.6.2 Cloudflare: by Cloudflare Inc. – 4.11.0 Code Snippets: by Code Snippets Pro – 3.2.0 Custom Content by Country (from Shield Security): by AptoWeb – 3.1.2 Customer Reviews for WooCommerce: by CusRev – 5.3.4 Disable Emojis (GDPR friendly): by Ryan Hellyer – 1.7.4 Duplicate Page: by mndpsingh287 – 4.4.9 Easy Accordion: by ShapedPlugin – 2.1.17 Facebook for WooCommerce: by Facebook – 2.6.21 Flexible Checkout Fields: by WP Desk – 3.4.1 DHL Express Live Rates: by Octolize – 2.1.1 Forminator: by WPMU DEV – 1.17.2 Gravity Forms Multilingual: by OnTheGoSystems – 1.5.0 Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.1 Health Check & Troubleshooting: by The WordPress.org community – 1.4.5 ShopBack PayLater - buy now, pay later: by ShopBack PayLater – 2.3.62 WPCode - Insert Headers, Footers, and Code Snippets: by WPCode – 2.0.2 Mailchimp for WooCommerce: by Mailchimp – 2.7.3 Members: by MemberPress – 3.2.1 Nextend Social Login: by Nextendweb – 3.1.5 PixelYourSite PRO: by PixelYourSite – 9.2.0 Popup Maker: by Popup Maker – 1.16.7 Product Reviews Import Export for WooCommerce: by WebToffee – 1.4.6 Purchased Items Column WooCommerce: by pipdig – 1.5 QR Code Woocommerce: by Gangesh Matta – 2.0.5 Redirection: by John Godley – 5.3.2 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Slider Revolution: by ThemePunch – 5.4.8 Search Regex: by John Godley – 3.0.5 SiteGround Optimizer: by SiteGround – 7.2.1 Shortcodes Ultimate: by Vladimir Anokhin – 5.12.0 WooCommerce - Show only lowest prices in variable products: by Fernando Tellado – 0.9.31 Sitemap: by webvitaly – 4.3 SlideDeck: by SlideDeck – 5.4.1 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.19 Video PopUp: by Alobaidi – 1.1.3 Woocommerce autocomplete checkout address: by Acespritech Solutions Pvt. Ltd. – 1.1.0 Woo Discount Rules PRO 2.0: by Flycart – 2.4.4 Woo Discount Rules: by Flycart – 2.4.4 WooCommerce Easy Duplicate Product: by WPGem.com – 0.2.0.2 MailerLite - WooCommerce integration: by MailerLite – 1.7.6 Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.2 WooCommerce Order Test - WP Fix It: by WP Fix It – 2.1 Country Based Restrictions for WooCommerce: by zorem – 3.3 Product Feed PRO for WooCommerce: by AdTribes.io – 11.8.4 Payment Plugins for Stripe WooCommerce: by Payment Plugins support@paymentplugins.com – 3.3.26 Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.13.0 WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.9 WooCommerce GrabPay Gateway: by GrabPay – 2.0.3 WooCommerce Stripe Gateway: by WooCommerce – 6.6.0 WooCommerce: by Automattic – 6.8.2 WooSidebars: by WooCommerce – 1.4.6 Yoast SEO: by Team Yoast – 19.6 WP Mail Logging: by Wysija – 1.10.4 WP Mail SMTP: by WPForms – 3.5.2 WP Rollback: by GiveWP.com – 1.7.1 WP Store Locator - CSV Manager: by Tijmen Smit – 1.1.2 WP Store Locator: by Tijmen Smit – 2.2.235 Refer a Friend for WooCommerce PREMIUM: by WPGens – 2.3.15 WPML String Translation: by OnTheGoSystems – 2.10.2 WPML Translation Management: by OnTheGoSystems – 2.8.3 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.6 ### Inactive Plugins (20) ### Checkout Address Sugessions for WooCommerce: by Raman – 1.2.9 Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.8.2 GTM4WP: by Thomas Geiger – 1.16.1 MetaSlider: by MetaSlider – 3.27.8 PayPal for WooCommerce: by Angell EYE – 1.5.7 Pixel Caffeine: by AdEspresso – 2.3.3 PixelYourSite: by PixelYourSite – 9.2.0 Preorders for WooCommerce: by Bright Plugins – 1.2.7 Product Catalog Feed Pro by PixelYourSite: by PixelYourSite – 5.1.2 Slider Revolution: by ThemePunch – 5.4.8 Stripe Payment Plugin for WooCommerce: by WebToffee – 3.7.4 SUMO Reward Points: by Fantastic Plugins – 19.3 WebP Express: by Bjørn Rosell – 0.25.5 WooCommerce Admin: by WooCommerce – 3.3.2 WooCommerce Country Restrictions - Advanced: by WP Super Admins – 1.14.0 Woocommerce Login / Sign-up Lite: by phoeniixx – 4.0 WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.0.2 WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.2.4 WPML String Translation: by OnTheGoSystems – 2.10.2 WP Snow Effect: by WPManiax – 1.1.15 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Must Use Plugins (1) ### Health Check Troubleshooting Mode: by – 1.7.2 ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: MYR (RM) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #62 - shop/ Cart: #48651 - cart-2/ Checkout: #48652 - checkout-2/ My account: #59 - my-account/ Terms and conditions: #1574 - terms-and-conditions/ ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.14.2 Parent Theme Author URL: http://www.uxthemes.com/ WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome/woocommerce/checkout/terms.php flatsome-child/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome-child/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.7.0 flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0 flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome-child/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 4.3.0 flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php Outdated Templates: ❌ Learn how to update ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-09-04 04:30:08 +08:00 Options: ✔ Notes: 90 Onboarding: completed ### Action Scheduler ### Canceled: 1 Oldest: 2022-08-04 16:00:36 +0000 Newest: 2022-08-04 16:00:36 +0000 Complete: 10,069 Oldest: 2022-08-04 08:54:15 +0000 Newest: 2022-09-03 10:47:11 +0000 Failed: 4 Oldest: 2020-01-07 01:46:55 +0000 Newest: 2020-01-07 01:46:55 +0000 Pending: 9 Oldest: 2022-09-03 11:02:11 +0000 Newest: 2022-09-04 04:46:36 +0000 ### Status report information ### Generated at: 2022-09-03 18:55:29 +08:00Just putting here for anyone who has the same problem.
They had a check and it seems I have set free gift product (Get Y) visibility status as “private”. Hence it will be hidden for customer and guest user roles. That is why as an Administrator, the discount rule still appears to work. The problem is not on the rules, it’s on the product visibility.
The initial reason I set it as “private” is I do not want customers to access the free gift product because it is not for sale. If you do not want customers to access the free gift product but still want the discount rules to work, the right way is to set the free gift product as “public” but set “hidden” for catalog visibility. This way, customers cannot access the free gift product page (also on the categories page) unless they know the unique URL of the page but you can easily redirect the URL to somewhere else.
Thank you @sangeethasrinivasan for helping me out! Hope this helps.`
- This reply was modified 3 years, 9 months ago by rafaelsuubalm.
Hi @rynald0s!
Thanks for responding. Yup, you are right, by default WooCommerce only sends the email to customers, not admin which is why I am confused why my admin email received the email as well. Below is my current WooCommerce status.
### WordPress Environment ### WordPress address (URL): https://suubalm.com.hk Site address (URL): https://suubalm.com.hk WC Version: 6.7.0 REST API Version: ✔ 6.7.0 WC Blocks Version: ✔ 7.8.3 Action Scheduler Version: ✔ 3.4.0 Log Directory Writable: ✔ WP Version: 6.0.1 WP Multisite: – WP Memory Limit: 768 MB WP Debug Mode: – WP Cron: ✔ Language: zh_HK External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.3.33 PHP Post Max Size: 256 MB PHP Time Limit: 120 PHP Max Input Vars: 3000 cURL Version: 7.66.0 OpenSSL/1.1.1q-fips SUHOSIN Installed: – MySQL Version: 5.7.38-41-log Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.3.1 WC Database Prefix: wp_ Total Database Size: 248.69MB Database Data Size: 190.49MB Database Index Size: 58.20MB wp_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_order_items: Data: 0.25MB + Index: 0.09MB + Engine InnoDB wp_woocommerce_order_itemmeta: Data: 2.52MB + Index: 1.98MB + Engine InnoDB wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woocommerce_payment_tokens: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_woocommerce_payment_tokenmeta: Data: 0.08MB + Index: 0.09MB + Engine InnoDB wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB ip2nation: Data: 2.52MB + Index: 2.52MB + Engine InnoDB ip2nationCountries: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_actions: Data: 7.02MB + Index: 4.06MB + Engine InnoDB wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_actionscheduler_logs: Data: 3.02MB + Index: 3.03MB + Engine InnoDB wp_ac_abandoned_cart_history_lite: Data: 7.52MB + Index: 0.00MB + Engine InnoDB wp_ac_email_templates_lite: Data: 0.03MB + Index: 0.00MB + Engine InnoDB wp_ac_guest_abandoned_cart_history_lite: Data: 0.25MB + Index: 0.00MB + Engine InnoDB wp_ac_sent_history_lite: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_aepc_custom_audiences: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_aepc_logs: Data: 46.52MB + Index: 0.00MB + Engine InnoDB wp_commentmeta: Data: 0.17MB + Index: 0.25MB + Engine InnoDB wp_comments: Data: 1.52MB + Index: 1.06MB + Engine InnoDB wp_failed_jobs: Data: 0.16MB + Index: 0.00MB + Engine InnoDB wp_frmt_form_entry: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_frmt_form_entry_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_frmt_form_views: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_gens_raf: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gens_rafmeta: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_gf_addon_feed: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_gf_draft_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_gf_entry: Data: 0.08MB + Index: 0.03MB + Engine InnoDB wp_gf_entry_meta: Data: 0.16MB + Index: 0.23MB + Engine InnoDB wp_gf_entry_notes: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_gf_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_gf_form_meta: Data: 0.17MB + Index: 0.00MB + Engine InnoDB wp_gf_form_revisions: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_gf_form_view: Data: 0.41MB + Index: 0.38MB + Engine InnoDB wp_gf_rest_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_hustle_entries: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_hustle_entries_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_hustle_modules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_hustle_modules_meta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB wp_hustle_tracking: Data: 0.02MB + Index: 0.08MB + Engine InnoDB wp_image_compression_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_litespeed_cssjs: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_mailchimp_carts: Data: 0.11MB + Index: 0.00MB + Engine InnoDB wp_mailchimp_jobs: Data: 0.22MB + Index: 0.00MB + Engine InnoDB wp_mailerlite_checkouts: Data: 4.52MB + Index: 0.00MB + Engine InnoDB wp_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_nf3_upgrades: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_options: Data: 13.39MB + Index: 1.36MB + Engine InnoDB wp_pmxi_files: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_imports: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pmxi_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_postmeta: Data: 11.52MB + Index: 13.02MB + Engine InnoDB wp_posts: Data: 6.48MB + Index: 1.19MB + Engine InnoDB wp_pys_stat_landing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_order: Data: 0.13MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_traffic: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_campaing: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_content: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_medium: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_source: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_pys_stat_utm_term: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_redirection_404: Data: 0.08MB + Index: 0.05MB + Engine InnoDB wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_rg_form: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rg_form_meta: Data: 0.19MB + Index: 0.00MB + Engine InnoDB wp_rg_form_view: Data: 0.08MB + Index: 0.06MB + Engine InnoDB wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_rg_lead: Data: 6.52MB + Index: 0.70MB + Engine InnoDB wp_rg_lead_detail: Data: 6.52MB + Index: 15.06MB + Engine InnoDB wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rg_lead_meta: Data: 2.52MB + Index: 3.44MB + Engine InnoDB wp_rg_lead_notes: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_rsgiftvoucher: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rspointexpiry: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rsrecordpoints: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_rs_expiredpoints_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_rs_templates_email: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_say_what_strings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_slp_extendo_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_store_locator: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_sumo_reward_encashing_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_sumo_reward_send_point_submitted_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB wp_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB wp_term_taxonomy: Data: 0.06MB + Index: 0.03MB + Engine InnoDB wp_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_usermeta: Data: 6.16MB + Index: 4.36MB + Engine InnoDB wp_users: Data: 0.16MB + Index: 0.16MB + Engine InnoDB wp_user_registration_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_customer_lookup: Data: 0.36MB + Index: 0.38MB + Engine InnoDB wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_order_product_lookup: Data: 0.19MB + Index: 0.23MB + Engine InnoDB wp_wc_order_stats: Data: 0.13MB + Index: 0.14MB + Engine InnoDB wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wdi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wdi_themes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wdr_order_item_discounts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfBlockedIPLog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfBlocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfConfig: Data: 3.30MB + Index: 0.00MB + Engine InnoDB wp_wfCrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfFileChanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfFileMods: Data: 17.55MB + Index: 0.00MB + Engine InnoDB wp_wfHits: Data: 0.27MB + Index: 0.08MB + Engine InnoDB wp_wfHoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfKnownFileList: Data: 8.52MB + Index: 0.00MB + Engine InnoDB wp_wfLiveTrafficHuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfLocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfLogins: Data: 0.39MB + Index: 0.14MB + Engine InnoDB wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfNotifications: Data: 0.05MB + Index: 0.00MB + Engine InnoDB wp_wfPendingIssues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB wp_wfReverseCache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wfSNIPCache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB wp_wfStatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB wp_wfTrafficRates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_woo_sr_cart_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_woo_sr_orders: Data: 0.33MB + Index: 0.22MB + Engine InnoDB wp_woo_sr_order_items: Data: 0.20MB + Index: 0.13MB + Engine InnoDB wp_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB wp_wpml_mails: Data: 20.52MB + Index: 0.00MB + Engine InnoDB wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_indexable: Data: 2.52MB + Index: 1.13MB + Engine InnoDB wp_yoast_indexable_hierarchy: Data: 0.09MB + Index: 0.16MB + Engine InnoDB wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB wp_yoast_seo_links: Data: 0.13MB + Index: 0.09MB + Engine InnoDB wp_yoast_seo_meta: Data: 1.52MB + Index: 0.00MB + Engine InnoDB ### Post Type Counts ### amn_exact-metrics: 1 attachment: 1414 blocks: 21 bnfw_notification: 1 custom_css: 1 featured_item: 8 forminator_quizzes: 1 nav_menu_item: 62 o-discount: 1 o-list: 1 oembed_cache: 13 page: 38 post: 30 product: 50 product_variation: 80 pys_event: 4 revision: 247 shop_coupon: 925 shop_order: 1390 shop_order_refund: 28 spucpt: 1 user_registration: 1 ux_template: 3 wlwl_email: 827 wpcr3_review: 1 wpforms: 1 wppopups: 1 wpsl_stores: 1239 ywar_reviews: 3 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (53) ### Gravity Forms: by Gravity Forms – 2.6.4 Akismet Anti-Spam: by Automattic – 5.0 All-in-One WP Migration: by ServMask – 7.62 Classic Editor: by WordPress Contributors – 1.6.2 Code Snippets: by Code Snippets Pro – 3.2.0 Custom Content by Country (from Shield Security): by AptoWeb – 3.1.2 Customer Reviews for WooCommerce: by CusRev – 5.0.0 Customizer Export/Import: by The Beaver Builder Team – 0.9.4 Facebook for WooCommerce: by Facebook – 2.6.19 Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5 Forminator: by WPMU DEV – 1.17.2 Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 7.7.0 Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.1 Mailchimp for WooCommerce: by Mailchimp – 2.7.1 Members: by MemberPress – 3.2.1 Nextend Social Login: by Nextendweb – 3.1.5 NitroPack: by NitroPack LLC – 1.5.14 Pixel Caffeine: by AdEspresso – 2.3.3 PixelYourSite PRO: by PixelYourSite – 9.2.0 Purchased Items Column WooCommerce: by pipdig – 1.5 Redirection: by John Godley – 5.3.1 Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5 Shortcodes Ultimate: by Vladimir Anokhin – 5.12.0 WooCommerce - Show only lowest prices in variable products: by Fernando Tellado – 0.9.31 UpdraftPlus - Backup/Restore: by UpdraftPlus.Com DavidAnderson – 1.22.14 WebP Express: by Bjørn Rosell – 0.25.5 Woocommerce autocomplete checkout address: by Acespritech Solutions Pvt. Ltd. – 1.1.0 WooCommerce Country Restrictions - Advanced: by WP Super Admins – 1.14.0 Woo Discount Rules PRO 2.0: by Flycart – 2.3.7 Woo Discount Rules: by Flycart – 2.4.3 WooCommerce Easy Duplicate Product: by WPGem.com – 0.2.0.2 Free Shipping Bar for WooCommerce: by VillaTheme – 1.1.8 Lucky Wheel for WooCommerce: by VillaTheme – 1.0.16 MailerLite - WooCommerce integration: by MailerLite – 1.7.2 Advanced Order Export For WooCommerce: by AlgolPlus – 3.3.1 WooCommerce Order Test - WP Fix It: by WP Fix It – 2.1 Product Feed PRO for WooCommerce: by AdTribes.io – 11.7.6 Abandoned Cart Lite for WooCommerce: by Tyche Softwares – 5.12.0 WooCommerce Extended Coupon Features FREE: by Soft79 – 3.2.9 WooCommerce Stripe Gateway: by WooCommerce – 6.5.0 WooCommerce: by Automattic – 6.7.0 WooSidebars: by WooCommerce – 1.4.6 Wordfence Security: by Wordfence – 7.6.0 Hustle: by WPMU DEV – 7.5.0 Yoast SEO: by Team Yoast – 19.4 WP File Manager: by mndpsingh287 – 7.1.6 WP Mail Logging: by Wysija – 1.10.4 WP Mail SMTP: by WPForms – 3.5.1 WP Post Page Clone: by Gaurang Sondagar – 1.2 WP Store Locator - CSV Manager: by Tijmen Smit – 1.1.2 WP Store Locator: by Tijmen Smit – 2.2.235 Refer a Friend for WooCommerce PREMIUM: by WPGens – 2.3.15 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.6 ### Inactive Plugins (13) ### Admin Menu Editor: by Janis Elsts – 1.10.2 Disable Emojis (GDPR friendly): by Ryan Hellyer – 1.7.4 GTM4WP: by Thomas Geiger – 1.16 LiteSpeed Cache: by LiteSpeed Technologies – 5.0.1 Outerbridge Nested Shortcodes: by Outerbridge – 1.3 PixelYourSite: by PixelYourSite – 9.1.1 ShortPixel Adaptive Images: by ShortPixel – 3.4.2 SiteGround Optimizer: by SiteGround – 7.2.0 SUMO Reward Points: by Fantastic Plugins – 19.3 WooCommerce Admin: by WooCommerce – 3.3.2 Woocommerce Login / Sign-up Lite: by phoeniixx – 4.0 WooCommerce Price Based on Country (Basic): by Oscar Gare – 2.2.3 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.6 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: ✔ Force SSL: – Currency: HKD ($) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – ### WC Pages ### Shop base: #62 - /shop/ Cart: #61 - /cart/ Checkout: #60 - /checkout/ My account: #59 - /my-account/ Terms and conditions: #1574 - /terms-and-conditions/ ### Theme ### Name: Flatsome Child Version: 3.0 Author URL: Child Theme: ✔ Parent Theme Name: Flatsome Parent Theme Version: 3.14.2 Parent Theme Author URL: http://www.uxthemes.com/ WooCommerce Support: ✔ ### Templates ### Overrides: flatsome/woocommerce/archive-product.php flatsome/woocommerce/cart/cart-empty.php flatsome-child/woocommerce/cart/cart-shipping.php flatsome/woocommerce/cart/cart.php flatsome/woocommerce/checkout/form-checkout.php flatsome/woocommerce/checkout/form-coupon.php flatsome-child/woocommerce/checkout/form-login.php flatsome/woocommerce/checkout/terms.php flatsome/woocommerce/checkout/thankyou.php flatsome/woocommerce/content-product-cat.php flatsome/woocommerce/content-product.php flatsome/woocommerce/content-single-product.php flatsome/woocommerce/content-widget-product.php flatsome-child/woocommerce/emails/customer-completed-order.php version 2.5.0 is out of date. The core version is 3.7.0 flatsome-child/woocommerce/emails/customer-processing-order.php flatsome/woocommerce/global/breadcrumb.php flatsome/woocommerce/global/quantity-input.php flatsome/woocommerce/global/wrapper-end.php flatsome/woocommerce/global/wrapper-start.php flatsome/woocommerce/loop/loop-end.php flatsome/woocommerce/loop/loop-start.php flatsome/woocommerce/loop/pagination.php flatsome/woocommerce/loop/result-count.php flatsome/woocommerce/loop/sale-flash.php flatsome/woocommerce/myaccount/form-login.php flatsome/woocommerce/myaccount/navigation.php flatsome/woocommerce/notices/error.php flatsome/woocommerce/notices/notice.php flatsome/woocommerce/notices/success.php flatsome/woocommerce/product-searchform.php flatsome/woocommerce/single-product/add-to-cart/variable.php version 3.5.5 is out of date. The core version is 6.1.0 flatsome/woocommerce/single-product/photoswipe.php flatsome/woocommerce/single-product/price.php flatsome/woocommerce/single-product/product-image.php flatsome/woocommerce/single-product/product-thumbnails.php flatsome/woocommerce/single-product/rating.php flatsome/woocommerce/single-product/related.php flatsome/woocommerce/single-product/review.php flatsome/woocommerce/single-product/sale-flash.php flatsome/woocommerce/single-product/share.php flatsome/woocommerce/single-product/short-description.php flatsome/woocommerce/single-product/tabs/tabs.php flatsome/woocommerce/single-product/title.php flatsome/woocommerce/single-product/up-sells.php flatsome-child/woocommerce/single-product-reviews.php version 3.2.0 is out of date. The core version is 4.3.0 flatsome/woocommerce/single-product.php flatsome/woocommerce/content-product_cat.php Outdated Templates: ❌ Learn how to update ### Admin ### Enabled Features: activity-panels analytics coupons customer-effort-score-tracks experimental-products-task experimental-import-products-task experimental-fashion-sample-products experimental-product-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices wc-pay-promotion wc-pay-welcome-page wc-pay-subscriptions-page Disabled Features: minified-js settings Daily Cron: ✔ Next scheduled: 2022-08-02 04:54:24 +00:00 Options: ✔ Notes: 88 Onboarding: completed ### Action Scheduler ### Canceled: 2 Oldest: 2022-07-12 13:32:50 +0000 Newest: 2022-07-13 01:48:29 +0000 Complete: 9,676 Oldest: 2022-07-27 09:15:37 +0000 Newest: 2022-08-01 08:25:39 +0000 Failed: 8 Oldest: 2020-01-07 01:46:55 +0000 Newest: 2021-06-30 08:45:13 +0000 Pending: 9 Oldest: 2022-08-01 08:35:48 +0000 Newest: 2022-08-02 05:44:57 +0000 ### Status report information ### Generated at: 2022-08-01 08:27:29 +00:00Thanks,
Rafael
Viewing 5 replies - 1 through 5 (of 5 total)