JoomSky

Hi,

This is extra code, you can delete it.

We will remove it in next version.

Regards,
Ahmad Bilal

Hi,

To make ticket id to random number.

Edit ../plugins/js-support-ticket/modules/ticket/model.php

Find

function getRandomTicketId

Find

$possible = “2346789bcdfghjkmnpqrtvwxyzBCDFGHJKLMNPQRTVWXYZ”;
// we refer to the length of $possible a few times, so let’s grab it now
$maxlength = strlen($possible);
if ($length > $maxlength) { // check for length overflow and truncate if necessary
$length = $maxlength;
}
// set up a counter for how many characters are in the ticketid so far
$i = 0;
// add random characters to $password until $length is reached
while ($i < $length) {
// pick a random character from the possible ones
$char = substr($possible, mt_rand(0, $maxlength – 1), 1);
if (!strstr($ticketid, $char)) {
if ($i == 0) {
if (ctype_alpha($char)) {
$ticketid .= $char;
$i++;
}
} else {
$ticketid .= $char;
$i++;
}
}
}
$rows = jssupportticket::$_db->get_results($query);

Replace with

$possible = “012346789”;
// we refer to the length of $possible a few times, so let’s grab it now
$maxlength = strlen($possible);
if ($length > $maxlength) { // check for length overflow and truncate if necessary
$length = $maxlength;
}
// set up a counter for how many characters are in the ticketid so far
$i = 0;
// add random characters to $password until $length is reached
while ($i < $length) {
// pick a random character from the possible ones
$char = substr($possible, mt_rand(0, $maxlength – 1), 1);
$ticketid .= $char;
$i++;
}
$rows = jssupportticket::$_db->get_results($query);

Best regards,

Ahmad Bilal

Hi,

Fix of font problem.

Edit

../plugins/js-support-ticket/includes/css/bootstrap.min.css

Remove this line

html{font-size:10px;-webkit-tap-highlight-color:rgba(0,0,0,0)}

Regards,
Ahmad Bilal

Hi,

Fix of reply problem.

Edit
../plugins/js-support-ticket/modules/reply/model.php

Find (line number 75)
‘message’ => wpautop(wptexturize(stripslashes($data[‘message’]))),

Replace with
‘message’ => wpautop(wptexturize(stripslashes($data[‘jsticket_message’]))),

Regards,
Ahmad Bilal

Hi,

We add ticket via email cron job into WP cron job.
WP cron job will run when someone access WP site and cron job time it due.

If you want to run ticket via email script manually.
Copy the url from Ticket via Email > Cron Job > Web Cron Job > URL you want to execute
And paste into browser url.
It will not show any output but script will run in background.

Regards,
Ahmad Bilal

Hi,

Remember system will read only new emails and it read emails when WP cron job run.

You can add cron job in hosting panel (cpanel), check the ‘Cron Job’ section on ticket via email page.

Regards,
Ahmad Bilal

Hi,

JS Support Ticket 1.0.6 have widget for admin home page.

[jssupportticket_mytickets] short code for user and staff members.
Make sure it write properly in page.

Regards,
Ahmad Bilal