JoomSky
Forum Replies Created
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Hi,
We find it, here is fix of user field bug.
Edit ../plugins/js-support-ticket/modules/userfield/model.php
Find on line number 183
$query = “SELECT value.* FROM
" . jssupportticket::$_db->prefix . "js_ticket_userfieldvaluesAS value
JOIN" . jssupportticket::$_db->prefix . "js_ticket_userfield_dataudata ON udata.data = value.id
WHERE value.field = ” . $row->id;Replace with
$query = “SELECT value.* FROM
" . jssupportticket::$_db->prefix . "js_ticket_userfieldvaluesAS value
JOIN" . jssupportticket::$_db->prefix . "js_ticket_userfield_dataudata ON udata.data = value.id
WHERE value.field = ” . $row->id. ” AND udata.referenceid = “. $id;Regards,
Ahmad Bilal
`Hi,
We check it multiple time and we do not have problem.
Do you have latest version?You can check in demo site.
http://demo.joomsky.com/tickets/proYou can open support ticket.
http://joomshark.com/index.php/jsticketsRegards,
Ahmad BilalHi,
We check it again.
Create a user field (combo with 4 option)
User create ticket with 3rd option.
In ticket detail, system show 3rd option.Can you please open support ticket, we need some private info.
http://joomshark.com/index.php/jsticketsRegards,
Ahmad BilalHi,
It should not happen.
Can you please open support ticket.
http://joomshark.com/index.php/jsticketsWe need some private detail about your site.
Regards,
Ahmad BilalForum: Plugins
In reply to: [JS Help Desk – AI-Powered Support & Ticketing System] error After updateHi,
Here is fix.
https://wordpress.org/support/topic/fatal-error-when-activating-with-user-frontend?replies=2
Regards,
Ahmad BilalHi,
Please open support ticket, we need further information.
http://joomshark.com/index.php/jstickets
Regards,
Ahmad BilalForum: Plugins
In reply to: [JS Help Desk – AI-Powered Support & Ticketing System] Signature not includedHi,
Common cause if department signature is not include.
– ticket do not have department
– department do not have signatureRegards,
Ahmad BilalHi,
Please open
../wp-content/plugins/js-support-ticket/includes/recaptchalib.phpDelete existing code
Download the file
http://joomsky.com/support-files/recaptchalib.txtCopy the code and paste it in recaptchalib.php
Regards,
Ahmad BilalHi,
Department emails use to send email (from address).
Admin receive all email notification on his email addressAdmin > Configurations > Default Email Setting > Default admin email
Staff member receive email notification according to their permissions (pro version feature).
Regards,
Ahmad BialForum: Plugins
In reply to: [JS Help Desk – AI-Powered Support & Ticketing System] Mail notificationsHi,
Update to 1.1.0 and select default JS Support Ticket page.
Admin > Configurations > Support PageCheck either it enable in configuration
Admin > Configurations > Mail SettingsRegards,
Ahmad BilalHi,
In future version, we will add profile for user.
Staff member can change his picture in JS Support Ticket plugin in Pro version. It is not avatar.JS Support Ticket are support one user and many staff members (including admin).
Regards,
Ahmad BialHi,
Please edit
../plugins/js-support-ticket/modules/email/model.phpFind and delete on line number 122
die('ticket close mail');Regards,
Ahmad BilalHi,
Set
Read only: No
Field Size: 10 or you likeYour question is not clear.
Are you talk about, admin set default value of user field in case of combo?Are you talk about, system show wrong value on edit ticket or ticket detail of user field?
Regards,
Ahmad BilalHi,
It will send email notifications to both admin and user on new ticket and reply.
If it is not send, we need some more information, please open support ticket.
http://joomshark.com/index.php/jsticketsRegards,
Ahmad BilalHi,
In Free & Pro both versions do not send ticket history in email.
We add your point in our development list.
We try to add this feature soon.Regards,
Ahmad Bilal