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  • Thread Starter puchero

    (@puchero)

    Hi @botzev, thanks for your help. Unfortunately, there is no way of contacting our theme author, as they are no longer around.

    Our theme is based on North by Fuel Themes. It’s basically a slightly modified version of that theme. Everything is up to date, all plugins, WP and Woocommerce. Running the latest version of everything. In Woocommerce status there are no red alters at all.

    This is a list of activated plugins:

    All In One SEO Pack
    Aviso de Cookie
    Comet Cache
    Contact Form 7
    Google Analytics
    Loco Translate
    MailChimp para WordPress
    Optimize Database after Deleting Revisions
    Revolution Slider
    UpdraftPlus – Backup/Restore
    User Meta Manager
    User Role Editor
    WooCommerce
    WooCommerce – Store Toolkit
    WooCommerce Hide Shop Products
    WooCommerce Multilingual
    WooCommerce Pay for Payment
    WooCommerce PDF Invoices & Packing Slips
    WooCommerce PDF Invoices & Packing Slips Premium Templates
    Woocommerce Poor Guys Swiss Knife
    WooCommerce Product Filter
    WooCommerce Redsys payment gateway
    WP SMTP
    WPBakery Visual Composer
    WPML All Import
    WPML CMS Nav
    WPML Media
    WPML Multilingual CMS
    WPML Sticky Links
    WPML String Translation
    WPML Translation Management

    Thread Starter puchero

    (@puchero)

    Hello @botzev thanks a lot.

    I am trying raise this ticket on wpml.org, however I realised that I need to be registered to be able to do so. Unfortunately, our website was built by a company that is no longer trading, and therefore I don’t have any way to know user and password on wpml.org in order to log in and raise the ticket.
    Can you suggest an alternative method for creating this ticket? We really need to somehow solve this annoying issue, which is also affecting other users.

    Or is there any way to find out the credentials and the purchasing rights for the WPML plugin in my WP admin?

    Thanks a lot

    Marco

Viewing 2 replies - 1 through 2 (of 2 total)