PSM Plugins
Forum Replies Created
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Hello again,
We have found the issue and released new version for this fix. Please update the plugin, it should pickup the translations.
Hello @gilles24,
We have transferred legacy translation files to WP languages directory so that existing translations should not go missing. We are not sure what happened in your case but rest assured, we’ll help you to recover the translations. Please create a ticket on our website if not already created, one of our support will be in touch as soon as possible.
Hello @rafasshop,
Thank you for reaching out. We apologize for the delay in our response; we discovered that your recent email was incorrectly routed to our spam folder.
To ensure we can assist you promptly, our team member, @miliighe, has manually created a support ticket on your behalf. You should receive a separate email with the ticket details shortly. We have also added your email address to our trusted contacts to prevent this from happening again.
We investigated why you might have been unable to create a ticket on our website. The most likely reason for both the website access issue and the email being marked as spam is that your IP address may have been flagged by our security systems. In such cases, our server’s firewall automatically blocks activity to protect our platform.
If you face this issue again, you could try accessing our website from a different network (e.g., a mobile network instead of Wi-Fi).
Please rest assured that we are committed to resolving your issue. Our team will follow up with you through the new support ticket.
Best regards,
The SupportCandy Team