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  • Thread Starter Professores

    (@professoresunidos)

    James,
    Thanks for your reply! I’ll contact them.

    Thread Starter Professores

    (@professoresunidos)

    ok… I’m starting to freak out! Here is what I have done so far:

    I follow these instruction:
    reset your plugins folder via FTP or the file manager provided in your host’s control panel. This method preserves plugin options but requires plugins be manually reactivated.

    Via FTP or your host’s file manager, navigate to the wp-contents folder (directory)
    Via FTP or your host’s file manager, rename the folder “plugins” to “plugins.hold”
    Login to your WordPress administration menus (/wp-admin)
    Via FTP or your host’s file manager, rename “plugins.hold” back to “plugins”

    When I signed in on my site, it gave me this message:
    “Please install/activate the Swift Framework plugin.
    If you have not installed the plugin, please go to Appearance > Install Plugins ”

    After installing the plugins, I lost everything including, photos, categories, membership page, etc. I noticed that there is no “Products/add a product/etc” on my dashboard.

    Please, can someone help me?
    Adriana

    Thread Starter Professores

    (@professoresunidos)

    Hi, GL!

    I did buy more memory before this incident, thats why I don’t know what to do.

    Can you give me more details in how I rename the plugin?

    TIA!
    Adriana

Viewing 3 replies - 1 through 3 (of 3 total)