priyaasawa

Yes we have done exactly as you have mentioned in the above post. It is still not working.

We are facing this issue with the Form maker plugin. We have created a simple registration form (https://www.theglacstudio.dk/glacatsis/) and if it is submitted with a missing information the user is intimated about the same. So that the user can update and resubmit. But after the user resubmits the form the page takes a long time to reload and we get the error : ERR_HTTP2_PROTOCOL_ERROR
This issue is only occurring on some specific mobile phones with chrome browsers. On laptop and iPhone it works just fine.

I have checked with the Plugin team and their reply is as below
“We couldn’t find any issue related to the form plugin, There is a problem related to the server, as we have been getting the same error when first time we tried to open https://www.theglacstudio.dk/login page from mobile. We got the same error when we tested the website on google speed score site. Thus we suggest asking about the problem at the server support, maybe the error logs will show useful information.”

But we don’t have access to error logs and Godaddy is pushing us to buy premium support plan to provide help for the issue. As per them it is content issue not a server issue. I don’t agree with them

Q : Are you adding the line to your .htaccess file?
A : Yes

Q : If you try adding it at the top, does that help?
A : No

Q : Are you using Godaddy for your hosting?
A : Yes

.htaccess file’s contents

# BEGIN GD-SSL
<IfModule mod_rewrite.c>
Options +FollowSymLinks
RewriteEngine On
RewriteCond %{HTTPS} !=on
RewriteCond %{HTTP_USER_AGENT} ^(.+)$
RewriteCond %{SERVER_NAME} ^www\.theglacstudio\.dk$ [OR]
RewriteCond %{SERVER_NAME} ^bp2\.bb9\.myftpupload\.com$
RewriteRule .* https://%{SERVER_NAME}%{REQUEST_URI} [R=301,L]
Header add Strict-Transport-Security “max-age=300”
Header always set Content-Security-Policy “upgrade-insecure-requests”
</IfModule>
# END GD-SSL

# BEGIN WordPress
# The directives (lines) between “BEGIN WordPress” and “END WordPress” are
# dynamically generated, and should only be modified via WordPress filters.
# Any changes to the directives between these markers will be overwritten.
<IfModule mod_rewrite.c>
RewriteEngine On
RewriteRule .* – [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}]
RewriteBase /
RewriteRule ^index\.php$ – [L]
RewriteCond %{REQUEST_FILENAME} !-f
RewriteCond %{REQUEST_FILENAME} !-d
RewriteRule . /index.php [L]
</IfModule>

# END WordPress