Hie @gsmobina
This is most likely related to user capabilities/permissions for the field or shortcode being used for the videos.
I would first check how the video gallery was implemented — for example:
- ACF/custom fields
- custom meta box
- page builder
- shortcode plugin
- custom plugin/theme functionality
In many cases, the Shop Manager or Editor role does not have permission to edit that specific field/group.
If you can share how the videos are added currently, I can suggest the correct capability change or code snippet.
