pmatthews22

Good morning. I have the exact same issue, so I figured I would update here instead of a new ticket.

In my situation, this plugin is being used and required in a paid theme that I am trying to use. One of the steps is for the theme to install and activate your plugin. It installs fine, however, I receive the message above once I try to activate it. If it is done through the theme set up, it literally crashes the site and I have to do the rename plugins file from a file manager to disable all plugins.

I have tried to also do this outside of the theme package. I have delete the theme and all other related plugins. I then installed your plugin and tried to activate it and received the error message.

I have sought out help from the theme owner and my hosting provider and we have increased the following settings:

Maximum Execution Time 360
Memory Limit 256M
Post Max Size 32M
Upload Max Filesize 32M

I had been doing this all through wordpress, but as a note, I also downloaded the plugin zip file directly and tried to install and activate that way as well with no success and the same error message.

One final note, I have tried this with the paid theme as well as the default Twenty Twenty-Three with zero modifications.

This is a brand new site as well, so there is basically no content.

I am unsure what other steps to take, so appreciate and help to get this working.