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  • Thread Starter pixelotl

    (@pixelotl)

    @xue28 Thank you so much for spotting that! It turned out to be that plugin, even though it was deactivated. I didn’t install that on the site, so the client must have installed it, decided they didn’t want it, and deactivated it. I deleted the plugin, and things are back to normal. Thank you again for your help on this!

    Thread Starter pixelotl

    (@pixelotl)

    @xue28 Thank you! Here’s the service report.

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://spottedmoodigitizing.com
    Site address (URL): https://spottedmoodigitizing.com
    WC Version: 6.8.2
    REST API Version: ✔ 6.8.2
    WC Blocks Version: ✔ 8.0.0
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.0.2
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 8.0.22
    PHP Post Max Size: 64 MB
    PHP Time Limit: 90
    PHP Max Input Vars: 3500
    cURL Version: 7.64.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 10.4.26-MariaDB-1:10.4.26+maria~deb10
    Max Upload Size: 64 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 6.8.2
    WC Database Prefix: wp_
    Total Database Size: 88.52MB
    Database Data Size: 61.51MB
    Database Index Size: 27.01MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 2.47MB + Index: 2.94MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 2.52MB + Index: 0.92MB + Engine InnoDB
    wp_aws_cache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_aws_index: Data: 6.52MB + Index: 6.02MB + Engine InnoDB
    wp_chaty_contact_form_leads: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nf3_chunks: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nf3_field_meta: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_nf3_upgrades: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 6.31MB + Index: 1.55MB + Engine InnoDB
    wp_postmeta: Data: 16.55MB + Index: 7.03MB + Engine InnoDB
    wp_posts: Data: 8.50MB + Index: 2.48MB + Engine InnoDB
    wp_redirection_404: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_termmeta: Data: 0.11MB + Index: 0.14MB + Engine InnoDB
    wp_terms: Data: 0.11MB + Index: 0.13MB + Engine InnoDB
    wp_term_relationships: Data: 0.28MB + Index: 0.27MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
    wp_usermeta: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
    wp_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 0.42MB + Index: 0.58MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 7.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 0.17MB + Index: 0.05MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 3.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.20MB + Index: 0.06MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.13MB + Index: 0.11MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yoast_indexable: Data: 3.52MB + Index: 2.81MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.27MB + Index: 0.17MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 5263
    custom_css: 2
    customize_changeset: 5
    et_body_layout: 3
    et_footer_layout: 1
    et_pb_layout: 8
    et_template: 12
    et_theme_builder: 1
    foogallery: 2
    nav_menu_item: 4
    page: 18
    post: 5
    product: 439
    product_variation: 3844
    pwh_dcfh: 2
    revision: 595
    shop_order: 4
    wp_global_styles: 2
    wpforms: 1
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (25) ###
    
    FooGallery: by FooPlugins – 2.2.16
    Advanced Woo Search: by ILLID – 2.61
    All-in-One WP Migration: by ServMask – 7.64
    Chaty: by Premio – 2.9.3
    Colorlib Login Customizer: by Colorlib – 1.3.1
    Custom Taxonomy Order: by Marcel Pol – 3.4.4
    Divi Contact Form Helper: by <a href="https://pakwebhouse.com/">Pak Web House</a> & <a href="https://www.peeayecreative.com/">Pee-Aye Creative</a> – 1.3
    Enhanced Media Library: by wpUXsolutions – 2.8.9
    FooBox Image Lightbox: by FooPlugins – 2.7.17
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 8.8.2
    Mailchimp for WooCommerce: by Mailchimp – 2.7.3
    Performance Lab: by WordPress Performance Group – 1.4.0
    Popups for Divi: by divimode.com – 3.0.5
    Really Simple SSL: by Really Simple Plugins – 5.3.3
    Redirection: by John Godley – 5.3.2
    Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
    Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.33
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.19
    
    WooCommerce Menu Cart: by WP Overnight – 2.12.0
    WooCommerce PayPal Payments: by WooCommerce – 1.9.3
    WooCommerce: by Automattic – 6.8.2
    Wordfence Security: by Wordfence – 7.6.0
    Yoast SEO: by Team Yoast – 19.6
    WP Fastest Cache: by Emre Vona – 1.0.4
    WP Mail SMTP: by WPForms – 3.5.2
    
    ### Inactive Plugins (2) ###
    
    Category Order and Taxonomy Terms Order: by Nsp-Code – 1.7.1
    Divi Coming Soon: by Divi Life — Tim Strifler – 1.0.2
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: –
    
    ### WC Pages ###
    
    Shop base: #7 - /shop/
    Cart: ❌ Page does not contain the [woocommerce_cart] shortcode or the woocommerce/cart block.
    Checkout: ❌ Page does not contain the [woocommerce_checkout] shortcode or the woocommerce/checkout block.
    My account: #10 - /my-account/
    Terms and conditions: #8979 - /terms-and-conditions/
    
    ### Theme ###
    
    Name: Pixelotl Divi Child
    Version: 1.0.0
    Author URL: https://www.elegantthemes.com
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.18.0
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### WooCommerce PayPal Payments ###
    
    Onboarded: ✔
    Shop country code: ZA
    WooCommerce currency supported: ✔
    PayPal card processing available in country: –
    Pay Later messaging available in country: –
    Webhook status: –
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: –
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    experimental-product-tour
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    wc-pay-promotion
    wc-pay-welcome-page
    wc-pay-subscriptions-page
    
    Disabled Features: minified-js
    settings
    
    Daily Cron: ✔ Next scheduled: 2022-09-01 22:42:52 +02:00
    Options: ✔
    Notes: 69
    Onboarding: skipped
    
    ### Action Scheduler ###
    
    Canceled: 132
    Oldest: 2022-08-16 15:20:56 +0200
    Newest: 2022-09-01 14:03:25 +0200
    
    Complete: 7,723
    Oldest: 2022-08-02 20:13:18 +0200
    Newest: 2022-09-01 16:28:56 +0200
    
    Pending: 2
    Oldest: 2022-09-02 16:16:07 +0200
    Newest: 2022-09-05 17:52:56 +0200
    
    ### Status report information ###
    
    Generated at: 2022-09-01 16:33:25 +02:00
    
Viewing 2 replies - 1 through 2 (of 2 total)