PetraP

Hey Noel,

thanks for reaching out! That information helps mostly us – the support. But sure, you can remove it:
1. in the global_head.php file remove

<script type="text/javascript">
    window._se_plugin_version = '<?php echo SE_VERSION; ?>';
</script>

2. search-everything.php file remove

function se_global_head() {
       include(se_get_view('global_head'));
}
add_action('wp_head', 'se_global_head');

Hope this helps, take care and have a lovely day,
Petra

Hey Kimberly,

thanks for reaching out! Unfortunately we can’t replicate the issue on our side, so any additional information would be more than appreciated. 1. What is your WP version?
2. List of your other plugins
3. which theme do you use
4. link to the blog in question

Looking forward to your reply,
Petra

Hey,

thanks for reaching out and for the blog link. I have checked out your site and tried searching for the tag “Sharpie” – and got a lot of results. Is there any specific tag search that doesn’t work for you?

Looking forward to your reply,
Petra

Hey Harry,

thanks for reaching out and if I am not mistaken you have contacted us via email also and the issue was resolved?

I will mark this topic as resolved for the time being but please change this if you need any additional help!

All the best,
Petra

Hey,

glad to hear you have found a workaround! This information could also help other users with similar issue.

Thanks and all the best,
Petra

Hey,

thanks for getting back to me! Glad to be of any help – did the re-sizing do the trick?

Best,
Petra

Hey,

thanks for getting back to me and for the screenshot! It looks as though something is blocking our service, so a couple of questions:
1. do you have any extensions or plugins installed that could block our service (Ghostery is the first that comes to mind)
2. has this started after the update, all of a sudden or have you installed any new plugins, software,…

One more question: which browser do you use and if you switch to another browser, does it load there?

Sorry for all these questions, take care and have a nice day,
Petra

Hey,

I have made some adjustments, but iPhones will be iPhones 😉 I fixed the overlapping but unfortunately can’t force the 3×2 position. So, on desktop nothing changed (everything was fine), on smartphones the same as before (3×2, nothing changed) but on iPhones it is the 2×3 display with no overlapping. Better than before but not perfect. I hope you like it.

@1800petmedscouponcodes – sorry, there is no universal solution for this, I am going to need a link to your blog, so that I can check things out!

All the best,
Petra