pelaskouf

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  • Forum: Plugins
    In reply to: [Meta for WooCommerce] Connection Made but Something Went Wrong
    Thread Starter pelaskouf

    (@pelaskouf)

    4 years, 2 months ago

    Hello @bayomio

    As you can see from my previous reply I stated that I “installed the Facebook for WordPress plugin” but the Facebook for WooCommerce (your plugin) is still not working.

    So no, we are not good to go still.

    I urge you to please re-read my reply, especially the parts where I state that “I’ve followed your steps and (1) & (2) are correct when I use my client’s Fb account (since they’re the Owner of the assets). I followed step (3) and everything looks ok and also I just saw that [wc_facebook_for_woocommerce_is_active] is on “yes”. So I don’t really understand why this says “yes” when from the Marketing>Facebook tab it doesn’t show as connected.“.

    Why isn’t it showing the “Connected” message and still says “Get Started”?

    I believe that we will have to see to it more. I’ll get back to you.

    Thanks in advance,

    • This reply was modified 4 years, 2 months ago by pelaskouf.
    Forum: Plugins
    In reply to: [Meta for WooCommerce] Connection Made but Something Went Wrong
    Thread Starter pelaskouf

    (@pelaskouf)

    4 years, 2 months ago

    Hi @dsvwilson

    Thanks for getting back to me!

    I’ve followed your steps and (1) & (2) are correct when I use my client’s Fb account (since they’re the Owner of the assets). I followed step (3) and everything looks ok and also I just saw that [wc_facebook_for_woocommerce_is_active] is on “yes”. So I don’t really understand why this says “yes” when from the Marketing>Facebook tab it doesn’t show as connected.

    Also, right after I sent you this support ticket, I saw in our (now old) Commerce Manager that our Instagram can’t connect with. (!)
    When I try to connect Instagram & Commerce Manager it sends an error that says “this Instagram can’t be associated with another Commerce Manager since it already is asssociated with one Commerce Manager account”.

    My best guess is that there’s something wrong with that so I contacted Facebook Support again.

    Now that there’s this error as well, I deleted our Commerce & old Catalogs and installed the Facebook for WordPress plugin just to see if there’s something wrong with our BM as a whole, however the plugin connected with our Business Manager (Fb Page, Ig Account, Ad Account & Fb Pixel) just fine.

    That is why I believe that there’s something wrong with the IG – Commerce Manager connection that can’t make the connection with Fb for WooCommerce plugin.

    I would be glad to know your thoughts on this as well!

    Thanks in advance! I’ll get back to you as soon as I’ve got news!

Viewing 2 replies - 1 through 2 (of 2 total)