pawsomebeads

Many thanks for testing this.

Yes, as found with your testing, once proceeded to checkout and adding in the shipping information, the payment methods are now working at Checkout. I also navigated back to the Cart where the payment options also display and the payment methods were also working now, as the shipping address was displaying in the Basket totals section of the page.

Whilst this has worked, are you able to advise on what is needed so that this issue doesn’t appear for customers, who may use the payment options at Cart and therefore before entering shipping details or at Checkout also before adding shipping details?

It appears that on the Cart page, there are mandatory address fields when you open up the collapsed ‘Calculate Shipping’ field, which if completed enables the payment options to work. But pressing the payment options first crashes/freezes the screen so these cannot be imputed nor there being any message to say this is an error and the details needed adding

Thanks

• This reply was modified 1 year, 3 months ago by pawsomebeads.

Thank you. I have screen recorded the issue, but not sure how to attach to this message. It can be assessed through this icloud link iCloud Link – iCloud Photos. I switched the payment methods back on to record this, but have these switched off again to prevent customers experiencing the payment issues. Payment through other methods such a ClearPay, Klarna and debit/credit through Stripe appear to be okay.

Below is the status report log, I presume its okay to paste. If not please delete the message.

I did look through the Logs tab for errors, but not quite sure what I am looking for. I know the payment methods were working 3 days ago, as that’s the last time one of the payment methods now experiencing the issues was used. The issue was reported today by a customer trying to use Apple Pay.

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See: How to create a child theme<br><br>Theme type: Classic theme<br>WooCommerce Support: ✔ Templates<br><br>Overrides: – WooCommerce Stripe Payment Gateway<br><br>Version: 9.4.1<br>Account ID: acct_1O9wEPRpLUF5izMZ<br>Account Email: info@pawsomebeadsboutique.co.uk<br>Test Mode Enabled: ✔<br>No<br>OAuth Connected: ✔<br>Yes<br>Legacy Checkout Experience: ✔<br>No<br>Enabled Payment Methods: card<br>Express Checkout: Disabled<br>Auth and Capture: ✔<br>Yes<br>Logging: ✔<br>Yes WooPayments<br><br>Version: 9.3.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 226546237<br>Account ID: acct_1OJkiQCEdBqBCB0P<br>Payment Gateway: Disabled<br>Test Mode: Disabled<br>Enabled APMs: card,bancontact,eps,ideal,p24<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Disabled<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Auth and Capture: Disabled<br>Documents: Enabled<br>Logging: Disabled Klarna Payments Request Log<br><br>No Klarna Payment errors: Klarna Countries<br><br>Production Countries: GB EU<br>Test Countries: No countries selected Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br>add-to-cart-with-options-stepper-layout<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>coming-soon-newsletter-template<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>use-wp-horizon<br>blockified-add-to-cart<br><br>Daily Cron: ✔ Next scheduled: 2025-05-08 11:01:26 +01:00<br>Options: ✔<br>Notes: 112<br>Onboarding: completed Action Scheduler<br><br>Complete: 9,810<br>Oldest: 2025-04-10 09:31:36 +0100<br>Newest: 2025-05-07 23:00:20 +0100<br><br>Failed: 926<br>Oldest: 2023-11-27 16:07:23 +0000<br>Newest: 2025-05-07 21:32:52 +0100<br><br>Pending: 13<br>Oldest: 2025-05-07 23:13:51 +0100<br>Newest: 2025-06-05 21:42:47 +0100 Status report information<br><br>Generated at: 2025-05-07 23:02:26 +01:00<br>

Hello thanks for your reply. The reload button doesn’t fix the error, just refreshes and same issue persists with the analytics not displaying.

I’ll give your suggestion above a try with cloning the site.

Thanks