CWILL Order Tracking Development Team
Forum Replies Created
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Hello there,
Thanks for your feedback with us! We appreciate it!
We understand how important it is for merchants to use this feature, but I’m so sorry to say that we may not consider implementing this feature for now. Sorry for the inconvenience.
Kind regards
Parcel PanelHi,
Thank you! We’ll look into if it’s possible to implement it.
Have a good day!
Parcel PanelHello there, thanks for reaching out to Parcel Panel!
We have reviewed Dokan and it seems it’s a plugin to build multivendor stores? May I know do you want us to have integration with it to track orders of different multivendor stores? What could we do to help you with it? Our development team might need time to do some further assessments and investigation about it.
Looking forward to your reply
Kind regards
Parcel PanelHello there, hope you’re doing well!
Thanks for taking time to share your feedback with Parcel Panel! We really appreciate it!
Regarding your problem, could you please give us your store url, the courier website URL you need, and sample tracking numbers of different logistics? Our technical team will further investigate if it’s possible to add them. Thank you!
And just to confirm, are they leopard and swift logistic webistes you’re referring to? https://www.swiftcourrier.com/ & https://leopardscouriers.com/
Looking forward to hearing from you
Kind regards
Parcel PanelHello Vlado,
I’m sorry to inform you that we might need another 2-3 weeks to publish the mapping feature. Currently our development team is busy working on some significant function iteration projects so we need more time to have it implemented officially after testing.
Sincerely sorry for any inconvenience it might cause and we’ll surly inform you once it’s published. Hope for your patience and understanding!
Wish you a good day and a prosperous store!
Parcel PanelHello there,
Sorry for the late reply. We’re working on it and shall publish it next week. Hope for your understanding!
Kind regards
Hello Nico,
Thank you for taking the time to share your feedback on Parcel Panel with us！
Regarding the special offer, we thought that there might be some misunderstanding: after you install our plugin, you’ll be on the default Starter Free plan and have 20 quota per month cycle.
To get the 100% off offer, you need to click the “$0 Get 100% OFF offer Now” to contact our support team to activate it for you. After that, your plan will become an unlimited plan and have unlimited quota per month cycle. Actually there is not any limitation and you can use all the features for free. (To clarify, one quota means one order, and the system counts quota based on the number of your orders synced to ParcelPanel)As for changing or adding Woo order status, may I confirm if it’s to update order status manually to in transit, out for delivery and etc? I’m sorry that this feature is unavailable at the moment, but we appreciate your suggestion, which will be of great help to our future software development.😊
We have been planning to implement it and it needs some time as the dev team needs some time to do some assessments and investigationWe sincerely hope you could give us another chance to help you. If you want to try our plugin again, please contact our support team and we’ll help you to upgrade to the unlimited plan.
Kind regards
Parcel PanelHello there,
It’s not necessary to add # in front of the order number. You can import the order number without #.
Please kindly confirm it on your end.
If you have any further problems or concerns, please let us know.
Kind regards
Hi Emmy!
Thank you so much for taking the time to share your feedback on Parcel Panel with us. We will continue to provide better functions and service to our customers like you.🤗
Should you need any other support, please do not hesitate to contact us on Live Chat.
Best Regards
Parcel PanelHello there,
Thank you for taking the time to share your feedback on Parcel Panel with us！
Regarding the import feature, your concern has been relayed to our development team and we’ll need to do some further investigation and assessment of the mapping functionality.
Rest assured that we’ll look into it carefully and we are still working on how we improve the app by providing us with your suggestions and feedback. We’ll get back to you once there is any update.
Kind regards
Parcel PanelHello Farah, our technical team has checked and found it’s because you’re using a code compression plugin, which is incompatible with our plugin for some reason.
We have done some updates to our plugin’s version. please update your Parcel Panel version and this issue shall be resolved.
If you have any further problems or concerns, please let us know.
Kind regards
Hello there,
Just an update, our technical team has updated our version. Please update your Parcel Panel plugin and the issue shall be resolved.
If you need any further help, please feel free to contact us.
Kind regards
Hello there,
Parcel Panel Support team here!Thanks for your feedback.
According to the sample order, it’s because there is a single quotation mark before the data you imported. They should be “#12384″,”06525610648267” instead of “‘#12384″,”‘06525610648267″. You need to remove the quotation mark so that the data can be imported.
Kind regards
Hi again,
Our tech team checked this, here are the details:
Our tech team are sure about that ParcelPanel plugin wont influence the loading speed of websites. When you visit your website, no request of the courier section will be sent, so it should be a coincide, please try it again.
If the issue is still there, please send us some screenshots or a video, so we can help you better.Hi,
Sorry for the inconvenience, its really strange.
I did several tests but havent met the same issue you mentioned.I just forward this to our tech team, they will check it later.
Regards