pantera66615
Forum Replies Created
-
Forum: Plugins
In reply to: [WooCommerce] Woo App shows Net Sales instead of revenueto recreate the issue:
have a manual payment type in the store. Place an order with that payment type selected. Set it to completed. You will see that the total is not showing in the daily totals, but will show im the previous day totals.
Another issue – place the order before midnight. Set manually to processing after midnight. You will see the order counting towards both previous day and today’s analytics – wrong.
On a separate note – search feature doesn’t work for poducts inside the app. If I search for Millie (brand and in the name), it gives me literally every single product and I have to scroll to see Millie products. Very annoying.
I hope woo returns the ability to see gross income. I’m thinking of switching to another app for this reason only. Why change something that already works is beyond me.
Forum: Plugins
In reply to: [WooCommerce] Woo App shows Net Sales instead of revenueThe status of all orders is processing or completed.
it doesn’t count some processed or completed orders in the stats, and yet it counts the pending payment orders.
The order total is completely wrong, sometimes it counts orders from previous days inside the total if they were set to processing after midnight.
The new system sucks. Not a fan. Why fix something that already worked well before?
At least give users a choice on whether to show net or gross in the app.
This should be reported as a bug btw since order total is not showing up correctly at all. I have orders amounting gross to $423, net to 363$ today, and it shows as $278.
also, this is with 3 different devices.
Based on my understanding analytics isn’t showing an order with the custom payment method (cash, accepted payment in person, was always fine before the update). It doesn’t show this order at all on the today’s date even in completed status. It only shows it the day after in yesterday’s stats.
Hi again,
I’m happy to report that I think we have solved the issue. The issue was due to Cloudflare’s ai scraper protection being turned on, whoxj somehow prevented pop ups from some banks. After we turned it off to fix our robots.txt file, we accidentally discovered that pop ups started showing again.
Maybe this will help someone.
Just to understand does this card belong to you or your customer?
I tried my own card to test, but my customers’ cards are failing as well.
I’ve also discovered that BMO cards have the same issue.
Unfortunately testing another stripe plugin would require our checkout to be completely recoded and redone, which would affect our sales and will cost a significant development amount. I would like to avoid this in the meanwhile.
That said, a completely clean wordpress woocommerce environment has the same exact issue as the one I described.
By the way something I just noticed – when paying using google pay – scotiabank returns the pop up just fine. So I’m not entirely sure what the bug here is.
- This reply was modified 8 months ago by pantera66615.
The bank cards in question DO support 3ds as they trigger just fine on the hosted stripe checkout pages.
what do you mean by using a stripe plugin other than the official woocommerce one?
I already did, they are saying it is not problem with them since 3ds triggers fine on the stripe’s hosted checkout pages.
Is there anything else you can suggest? Or another plugin? We are losing a lot of business because of this.
both silent frictionless and full pop ups work with all other cards.
scotiabank cards are supported of 3ds. I have a card that I tested myself and it does not show the pop up. It supports 3ds as it triggers on other websites when I attempt payment.
test mode works just fine, all test cards return the proper screen.
- This reply was modified 8 months ago by pantera66615.
{
"object": {
"id": hidden,
"object": "payment_intent",
"amount": 61800,
"amount_capturable": 0,
"amount_details": {
"tip": {
}
},
"amount_received": 0,
"application": "hidden",
"application_fee_amount": null,
"automatic_payment_methods": null,
"canceled_at": null,
"cancellation_reason": null,
"capture_method": "automatic",
"charges": {
"object": "list",
"data": [
],
"has_more": false,
"total_count": 0,
"url": "/v1/charges?payment_intent=hidden"
},
"client_secret": "hidden",
"confirmation_method": "automatic",
"created": 1757716327,
"currency": "cad",
"customer": hidden
"description": "Order 23929",
"excluded_payment_method_types": null,
"invoice": null,
"last_payment_error": {
"code": "payment_intent_authentication_failure",
"doc_url": "https://stripe.com/docs/error-codes/payment-intent-authentication-failure",
"message": "The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again.",
"payment_method": {
"id": "hidden",
"object": "payment_method",
"allow_redisplay": "unspecified",
"billing_details": {
"address": {
"city": "hidden",
"country": "CA",
"line1": "hidden",
"line2": "",
"postal_code": "",
"state": "ON"
},
"email": "hidden",
"name": "hidden",
"phone": "hidden",
"tax_id": null
},
"card": {
"brand": "visa",
"checks": {
"address_line1_check": "unchecked",
"address_postal_code_check": "unchecked",
"cvc_check": "unchecked"
},
"country": "CA",
"display_brand": "visa",
"exp_month": 6,
"exp_year": 2027,
"fingerprint": "hidden",
"funding": "credit",
"generated_from": null,
"last4": "hidden",
"networks": {
"available": [
"visa"
],
"preferred": null
},
"regulated_status": "unregulated",
"three_d_secure_usage": {
"supported": true
},
"wallet": null
},
"created": 1757716325,
"customer": null,
"livemode": true,
"metadata": {
},
"radar_options": {
},
"type": "card"
},
"type": "invalid_request_error"
},
"latest_charge": null,
"livemode": true,
"metadata": {
"customer_email": "hidden",
"customer_name": "hidden",
"is_legacy_checkout_enabled": "no",
"is_oc_enabled": "no",
"order_id": "23929",
"order_key": "hidden",
"payment_type": "single",
"pmc_enabled": "no",
"signature": "hidden",
"site_url": "hidden",
"tax_amount": "0"
},
"next_action": null,
"on_behalf_of": null,
"payment_method": null,
"payment_method_configuration_details": null,
"payment_method_options": {
"card": {
"installments": null,
"mandate_options": null,
"network": null,
"request_three_d_secure": "automatic"
}
},
"payment_method_types": [
"card"
],
"processing": null,
"receipt_email": null,
"review": null,
"setup_future_usage": null,
"shipping": {
"address": {
"city": "hidden",
"country": "CA",
"line1": "hidden",
"line2": "",
"postal_code": "hidden",
"state": "ON"
},
"carrier": null,
"name": "hidden",
"phone": null,
"tracking_number": null
},
"source": null,
"statement_descriptor": null,
"statement_descriptor_suffix": null,
"status": "requires_payment_method",
"transfer_data": null,
"transfer_group": null
}
}please note any sensitive info will be displayed as “hidden”
hi, no this isn’t resolved.
we are still experiencing issues with all scotiabank cards and now some bmo cards as well.
I will share the log, but based on our developer it isn’t our site since all other cards trigger just fine.
also, fresh install has the same issues on default theme in default storefront, so I doubt it has to do with the website.
@mosesmedh were you able to replicate the issue on your end?
Forum: Plugins
In reply to: [WooCommerce] 3D Secure Not Triggering Properly on CheckoutHI again,
so we updated everything everywhere. We added the Content Security Policy Rules (which didn’t do anything btw and show up even when the pop ups show up).
All cards including test cards shpw 3ds pop up without issues except Scotiabank cards. They fail every time without showing the pop up.
We created a brand new store with a clean theme and woocommerce stripe connected and this leads to the same issue. So this is not store/theme/server related.
Do you think it’s just the bank not liking Stripe? I’m annoyed tbh
Forum: Plugins
In reply to: [WooCommerce] 3D Secure Not Triggering Properly on CheckoutWoocommerce Stripe is what we are using. I notice others had the same issue previously but I did not find how it was resolved.
We also fixed the content policy error and included everything as per stripe’s guide, however the issue persists.Does anyone have an actual solution to this?
Error is:
Error when processing payment: The provided PaymentMethod has failed authentication. You can provide payment_method_data or a new PaymentMethod to attempt to fulfill this PaymentIntent again.
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</details>Forum: Plugins
In reply to: [WooCommerce] 3D Secure Not Triggering Properly on Checkoutyeah well this was not an issue before a recent update to stripe so I’m faitly certain it isn’t the banks
@mosesmedh I am experiencing an identical issue with identical errors.
@cee2025 which processor did you switch to?
hey! Aparently the update disables guest checkout! (Only enabled for logged in users)