panayootis

Hello,

followed all the steps and did the test, but the descriptions aren’t back.
Though i can only see Products short description in the database , not in the dashboard, but i cannot return them to site & products dashboard.
Is this possible?

Thanks in advance,
Panagiotis

• This reply was modified 4 years, 7 months ago by panayootis.

Hello,

and thanks for answering,
below you can find my site’s report.
If i add a short description right now at any new product that description will be visible and gets saved as normal, but both on front end and admin side the short descriptions for old products seems gone. I tried to return to a back up from 3 weeks ago, but no product short description were found… I also try switching to parent theme and disable all the plugins.. It doesn’t seem to be a plugin conflict but not sure.. please help.

### WordPress Environment ###

WordPress address (URL): https://thalassinoustore.com
Site address (URL): https://thalassinoustore.com
WC Version: 5.6.0
REST API Version: ✔ 5.6.0
WC Blocks Version: ✔ 5.5.1
Action Scheduler Version: ✔ 3.2.1
WC Admin Version: ✔ 2.5.1
Log Directory Writable: ✔
WP Version: 5.8.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: ✔

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.23
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1l-fips

SUHOSIN Installed: –
MySQL Version: 5.7.32-35-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 5.6.0
WC Database Prefix: rqn_
Total Database Size: 88.63MB
Database Data Size: 53.51MB
Database Index Size: 35.12MB
rqn_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rqn_woocommerce_order_items: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
rqn_woocommerce_order_itemmeta: Data: 0.19MB + Index: 0.14MB + Engine InnoDB
rqn_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rqn_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_actionscheduler_actions: Data: 1.52MB + Index: 0.78MB + Engine InnoDB
rqn_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_actionscheduler_logs: Data: 0.50MB + Index: 0.38MB + Engine InnoDB
rqn_berocket_termmeta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_comments: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
rqn_eurobank_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_frm_fields: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_frm_items: Data: 0.05MB + Index: 0.08MB + Engine InnoDB
rqn_frm_item_metas: Data: 0.11MB + Index: 0.03MB + Engine InnoDB
rqn_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_options: Data: 2.50MB + Index: 0.19MB + Engine InnoDB
rqn_pmxe_exports: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
rqn_pmxe_google_cats: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
rqn_pmxe_posts: Data: 0.39MB + Index: 0.00MB + Engine InnoDB
rqn_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_postmeta: Data: 15.55MB + Index: 10.03MB + Engine InnoDB
rqn_posts: Data: 2.52MB + Index: 0.98MB + Engine InnoDB
rqn_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_social_users: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_termmeta: Data: 0.13MB + Index: 0.17MB + Engine InnoDB
rqn_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
rqn_term_relationships: Data: 0.30MB + Index: 0.22MB + Engine InnoDB
rqn_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
rqn_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_trp_dictionary_el_en_us: Data: 14.52MB + Index: 9.59MB + Engine InnoDB
rqn_trp_dictionary_en_us_el: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
rqn_trp_gettext_el: Data: 1.52MB + Index: 0.77MB + Engine InnoDB
rqn_trp_gettext_en_us: Data: 0.48MB + Index: 0.48MB + Engine InnoDB
rqn_trp_original_meta: Data: 0.30MB + Index: 0.41MB + Engine InnoDB
rqn_trp_original_strings: Data: 6.52MB + Index: 6.55MB + Engine InnoDB
rqn_usermeta: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
rqn_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rqn_userway: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
rqn_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
rqn_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_wc_product_meta_lookup: Data: 0.34MB + Index: 0.64MB + Engine InnoDB
rqn_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
rqn_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
rqn_yoast_indexable: Data: 3.52MB + Index: 1.48MB + Engine InnoDB
rqn_yoast_indexable_hierarchy: Data: 0.45MB + Index: 0.73MB + Engine InnoDB
rqn_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
rqn_yoast_primary_term: Data: 0.11MB + Index: 0.16MB + Engine InnoDB
rqn_yoast_seo_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB

### Post Type Counts ###

attachment: 3019
blocks: 9
br_filters_group: 1
br_product_filter: 3
custom_css: 1
customize_changeset: 12
featured_item: 8
frm_form_actions: 3
frm_styles: 1
giftcard: 4
jetpack_migration: 2
language_switcher: 3
nav_menu_item: 155
oembed_cache: 13
page: 19
post: 2
product: 654
product_variation: 1344
revision: 14
shop_coupon: 11
shop_order: 68
shop_order_refund: 1
wpforms: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (37) ###

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Bulk remove posts from category: by MasterNs – 3.2
GDPR Cookie Consent: by WebToffee – 2.0.5
Google Tag Manager for WordPress: by Thomas Geiger – 1.13.1
Facebook for WooCommerce: by Facebook – 2.6.4
Flexible Shipping: by WP Desk – 4.8.1
Formidable Forms: by Strategy11 – 5.0.03
Jetpack: by Automattic – 10.1
Logo and Address Widget with Schema: by Webstix – 1.10
Mailchimp for WooCommerce: by Mailchimp – 2.5.2
Max Mega Menu: by megamenu.com – 2.9.4
Perfect Brands for WooCommerce: by QuadLayers – 1.9.5
One Click Accessibility: by One Click Accessibility – 2.0.3
Real-Time Find and Replace: by Marios Alexandrou – 4.0.2
SiteGround Optimizer: by SiteGround – 5.9.6
Skroutz Analytics for WooCommerce: by Skroutz – 1.6.7
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Use Any Font: by Dnesscarkey – 6.1.6
WooCommerce Cash On Pickup: by Marian Kadanka – 1.6
Widget Options: by Widget Options Team – 3.7.9
Woo Custom Stock Status: by Softound Solutions – 1.2.9
Ultimate Gift Cards For WooCommerce: by MakeWebBetter – 2.1.3
Eurobank WooCommerce Payment Gateway: by Papaki – 1.8.6
Woo Product Category Discount: by WooExtend – 4.2
WooCommerce Search by Product SKU: by Clayton Kriesel [Three Remain Production] – 1.0
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.19
WooCommerce XML feed for Skroutz & Bestprice: by Papaki – 1.6.9
Woocommerce Product Excel Import-Export PRO: by extendWP – 5.9
WOOF - WooCommerce Products Filter: by realmag777 – 2.2.5.3
WooCommerce Shipping & Tax: by WooCommerce – 1.25.18
WooCommerce Shortcodes: by WooThemes
Claudio Sanches – 1.0.0

WooCommerce: by Automattic – 5.6.0
WooSidebars: by WooCommerce – 1.4.5
Yoast SEO: by Team Yoast – 17.1
YITH WooCommerce Wishlist: by YITH – 3.1.0

### Inactive Plugins (3) ###

Accessibility by UserWay: by UserWay.org – 2.0
Login/Signup Popup: by XootiX – 2.1
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### Dropin Plugins (1) ###

object-cache.php: Memcached

### Settings ###

API Enabled: ✔
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)
wgm_gift_card (wgm_gift_card)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #10814 - /shop/
Cart: #127 - /cart/
Checkout: #126 - /checkout/
My account: #125 - /my-account/
Terms and conditions: #2569 - /terms/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ✔
Parent Theme Name: Flatsome
Parent Theme Version: 3.14.2
Parent Theme Author URL: http://www.uxthemes.com/
WooCommerce Support: ✔

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/terms.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product-cat.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/add-to-cart/variable.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php
flatsome/woocommerce/content-product_cat.php

### Action Scheduler ###

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