paddyorchard

Hi Dani,

Thanks for the quick response and clarifying the issue. I’ve set up the server-side Cron as per the instructions but am still getting the same issue. Are there any other settings that I need to update?

This is the system info

name: Paddy Orchard
email: info@transive.co.uk
PHP version: 7.4.27
MailPoet Free version: 3.77.1
MailPoet Premium version: 3.77.0
MailPoet Premium/MSS key: f20417819b29ecdbb19e0bcbaed924e9
WordPress version: 5.8.3
Database version: 5.7.32-35-log
Web server: Apache
Server OS: Linux c92983.sgvps.net 3.12.18-clouder0 #1 SMP PREEMPT Wed Jun 9 16:10:01 EEST 2021 x86_64
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 2768M
WP_DEBUG: false
PHP max_execution_time: 120
PHP memory_limit: 2768M
PHP upload_max_filesize: 256M
PHP post_max_size: 256M
WordPress language: en_GB
Multisite environment?: No
Current Theme: OceanWP (version 3.1.2)
Active Plugin names: gravityforms/gravityforms.php, 404page/404page.php, add-search-to-menu/add-search-to-menu.php, broken-link-checker/broken-link-checker.php, buttonizer-multifunctional-button-premium/buttonizer.php, classic-editor/classic-editor.php, custom-css-js/custom-css-js.php, duplicate-page/duplicatepage.php, elementor-pro/elementor-pro.php, elementor/elementor.php, expand-maker/expand-maker.php, ga-google-analytics/ga-google-analytics.php, gd-bbpress-attachments/gd-bbpress-attachments.php, gravityformsmailchimp/mailchimp.php, header-footer-elementor/header-footer-elementor.php, mailpoet-premium/mailpoet-premium.php, mailpoet/mailpoet.php, mobile-menu/mobmenu.php, ocean-extra/ocean-extra.php, ocean-sticky-header/ocean-sticky-header.php, really-simple-captcha/really-simple-captcha.php, really-simple-ssl/rlrsssl-really-simple-ssl.php, woocommerce-advanced-notifications/woocommerce-advanced-notifications.php, woocommerce-gateway-stripe/woocommerce-gateway-stripe.php, woocommerce-payments/woocommerce-payments.php, woocommerce/woocommerce.php, wordfence/wordfence.php, wordpress-importer/wordpress-importer.php, wordpress-seo-premium/wp-seo-premium.php, wp-rocket/wp-rocket.php, wp-rss-aggregator/wp-rss-aggregator.php
Sending Method: PHPMail
Sending Frequency: 25 emails every 5 minutes
Task Scheduler method: Linux Cron
Cron ping URL: https://staging6.ibsclinics.co.uk?mailpoet_router&endpoint=cron_daemon&action=ping
Default FROM address: info@transive.co.uk
Default Reply-To address: info@transive.co.uk
Bounce Email Address: 
Total number of subscribers: 8
Plugin installed at: 2022-01-14 17:06:45

And the Cron and Sending Queue Info from System Info

Cron
Accessible	unknown
Status	running
Last updated	January 25, 2022 9:29 am
Last run started	unknown
Last run completed	January 25, 2022 9:29 am
Last seen error	none
Last seen error date	unknown
Sending Queue
Status	running
Started at	January 24, 2022 5:19 am
Sent emails	0
Retry attempt	none
Retry at	none
Error	none
Total completed tasks	0
Total running tasks	0
Total paused tasks	0
Total scheduled tasks	0