Zach Wills
Forum Replies Created
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Hey Ben,
I’ll go ahead and mark this support thread as resolved. Something else I wanted to mention is if you want to add JS to the footer of your site you can also look to do so through the use of the
wp_footeraction. A plugin like https://wordpress.org/plugins/header-and-footer-scripts can make this process easier and should be compatible with WPtouch.Hey Ben,
I’m sorry that you’re having trouble after the latest update. This could be related to the changelog item about adding additional escaping to some of the output functions.
Can you share a URL to your site so I can see the issue? Also, you shouldn’t actually need the child theme extension to create a child theme. That extension makes the process easier, but you can do it manually. If you are comfortable with editing the template files, you should be able to make a copy of Bauhaus and create a child theme manually.
Regards,
Zach
Forum: Plugins
In reply to: [WPtouch - Make your WordPress Website Mobile-Friendly] Menu Not WorkingHey Kelsey,
We’ve had a small percentage of users report this issue and haven’t yet been able to get to the bottom of what is causing it. As a temporary solution, you can switch to a copy of the plugin before 4.3.12 (like version 4.3.11).
You can download this version of the plugin by selecting the version in the dropdown on this page: https://wordpress.org/plugins/wptouch/advanced/ and uploading to your site through the manual plugin upload area (Plugins -> Add New -> Upload Plugin).
Once we get a fix out I will be sure to update you on this thread. Please let me know if you have any questions!
Regards,
Zach
First off I’d like to thank you for your volunteer time on the forums and your contributions to the community- it is really awesome 🙂
I did not realize that there was a rule against asking for temporary credentials to assist users in the forums. We have only ever requested the credentials in an attempt to better serve our users. That being said, I 100% understand the reason it is not allowed. From now on I will be sure that it doesn’t happen again for any of WPtouch’s related or sister WordPress plugins, as well as any other plugin that I am a part of here on the forums.
I apologize for attempting to resolve your reported issue in a way that was not allowed on the forums. I do see your ticket in our ticketing system and we will do everything we can to resolve this bug for you!
Please let me know if you have any questions!
Regards,
Zach
Hey PaladinCML,
Thanks for taking the time to report this. We have received a few reports from a small percentage of users about this issue, but always have difficulty getting it to replicate in order to fix. Can you link me to the site where I can see the issue happening? We would love to finally get to the bottom of this issue!
Regards,
Zach
Forum: Plugins
In reply to: [WPtouch - Make your WordPress Website Mobile-Friendly] Keeps switchingHey cmonova,
I just checked the site in question and for me it showed the mobile site properly and didn’t switch to the desktop theme. Can you clear your cache and try visiting the site as a logged out user?
Regards,
Zach
Hey Damir,
The latest release of WPtouch includes the caching fix that we discussed via our private support thread.
Let me know if you run into any other issues!
Regards,
Zach
Hey Ben!
If you try within the next 10mins or so it should work properly. There is an issue across all WP.org plugins right now that is causing updates to come through slowly.
Let me know if you’re able to install it successfully!
Regards,
Zach
Hey Damir,
The cookie that I added in that small mu-plugin I linked in my last reply (https://gist.github.com/zachwills/d712e3a873472cf81a3b1accb1906a29) has a name of
wptouch_mobile_theme_showing.Did you add the plugin I created to your site? If so, that aforementioned cookie name should be set. I don’t think that the current cookie name you’re looking for (wptouch_customizer_mode) is going to work the way you want.
Let me know!
Regards,
Zach
Hey Damir,
Give the following a shot: https://gist.github.com/zachwills/d712e3a873472cf81a3b1accb1906a29
You should be able to drop that file into your
wp-content/plugins/directory and enable it. Alternatively, you could drop it into yourwp-content/mu-plugins/folder where it will automatically be enabled.That should add a cookie to the session when the page is loaded showing the mobile theme. If you close the browser (exit the session), that cookie should expire.
If this works I’ll schedule it to get integrated in the next release of the plugin so you don’t need this plugin to get Varnish working properly, but for now I hope this works for you!
Regards,
Zach
Hey Damir,
Thanks for reaching out and reporting this issue you’re experiencing. I’m not sure that we’ve run into this before so please bear with us as we try to figure out a solution for you.
I’m not very familiar with Varnish, but after doing some research it looks as though Varnish won’t cache requests that contain cookies. It also seems like you can configure your varnish to specify certain cookies that can be present in the request and not disable the cache.
If I’m understanding this correctly, that should mean that if we were to pass a cookie to the server for requests that are showing the mobile site, you should be able to configure Varnish not to cache those pages. Do you know if that assumption is correct? If so, I can work on getting a release out that includes this sort of cookie in all mobile page loads which should mitigate this type of issue.
Regards,
Zach
Hey minigawa,
1. We don’t officially support WooCommerce in the free version of the plugin. If this functionality is required, you might be interested in WPtouch Pro and the MobileStore WPtouch theme.
2. I can confirm that if you do install and test out the plugin it will not damage your original site. If you don’t like it or it doesn’t suit your needs, you can disable and delete the plugin and your site will resume it’s functionality as it did before the plugin was installed.
Let me know if you have any other questions!
Regards,
Zach
Forum: Plugins
In reply to: [WPtouch - Make your WordPress Website Mobile-Friendly] Crashed media?Hey orangekay,
I think that’s the version of WordPress you’re running and not the version of WPtouch. Which version of WPtouch are you running on the site? You can see the currently installed version on the plugins page of your admin area.
Forum: Plugins
In reply to: [WPtouch - Make your WordPress Website Mobile-Friendly] Crashed media?Hey orangekay,
Which version of WPtouch do you have installed? I just tested it on my site with version 4.3.14 and the media library appears to work properly.
Regards,
Zach
Hey 1m9u9z7ii,
WPtouch Pro does provide support for tablets in the Classic Redux theme.
In the free version of the plugin, you should be able to add support for tablets through the Settings -> Devices menu.
Regards,
Zach